Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,296 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PRODUCT NEVER ARRIVED! have been trying to contact whistles and NO RESPONSE!”

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Posted 2 months ago

“Item arrived but too large and returned”

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Posted 2 months ago

“Terrible - no delivery no customer service”

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Posted 2 months ago

“Hasn't arrived 3 weeks later. No contact from whistles despite raising a ticket. Then audacity to ask for a review.”

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Posted 2 months ago

Hi Michelle, We’re sorry to hear your order hasn’t arrived and that you didn’t receive any update. If you’d like us to look into this, please share your order number and any ticket/reference details so we can review with the relevant team. Kind regards, Team Whistles

Posted 2 months ago

“For the second time I have been sent a pair of revolting dirty trainers by Whistles, they could have been the first revolting dirty pair I returned a few months ago, used dirty packaging as week (same as with the first returned pair. I lodged this with Whistles but haven’t heard back yet. Also trainers online advertised with tan tab. No tan tab on either of the two pairs I have received. When I queried this with customer service they ASSURED me that they would arrive WITH tan tab. Trade misdescription Act methinks. I have been a loyal & frequent customer of Whistkes for some 40 years but it has gone right downhill now they have closed so many physical shops. Simply not what Rick & Lucille Lewin originally created. It used to stand out; sadly that is no longer true.”

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Posted 2 months ago

Hi Amanda, We’re sorry to hear about the dirty trainers and the confusion over the tan tab. If you’d like us to look into this, please share your order number and any photos of the products and packaging so we can review with the relevant team. Kind regards, Team Whistles

Posted 2 months ago

“Appalling customer service”

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Posted 2 months ago

Hi Jen, We’re sorry to hear about your experience with our customer service. If you’d like to share a few details (e.g., order number and what happened), we’ll take a look and see how we can help. Kind regards, Team Whistles

Posted 2 months ago

“Uncomfortable”

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Posted 2 months ago

Hi Carol, We're sorry to hear the item felt uncomfortable. If you’d like to share which product this was and any details (fit, fabric, size), we’ll take a look and see how we can help. Kind regards, Team Whistles

Posted 2 months ago

“I have’s received my order which included this cardigan and a pair of trousers. An email from a courier claimed to have delivered my package but I did not receive it. I have sent a message to your customer service team with the order number but am still waiting for a reply. And it’s impossible to get through on the phone.”

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Posted 2 months ago

Hi Sara, We’re sorry to hear your delivery wasn’t received and that you’re having trouble reaching us. Please reach out to our team via live chat today for an update/resolution. Kind regards, Team Whistles

Posted 2 months ago

“Due to you using Everi as your courrier I STILL have not received this dress!!! It has been out for delivery twice and both times failed to be delivered - this is ALWAYS the case with Everi! I strongly suggest you change your courier company!”

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Posted 2 months ago

Hi Jane, We’re sorry to hear about the delivery problems with Evri and that your dress hasn’t arrived after two attempts. We understand how frustrating this must be. Please share your order number so we can look into this with the courier and provide an update. Kind regards, Team Whistles

Posted 2 months ago

“Ordered on the 6th June, said it would take 1-3 days for delivery. I waited a week, nothing. Contacted support who said they would look into it and refunded my shipping. I waited another week and contacted support.. said they would look into it, heard nothing back. Eventually a month later I just sent them an email and asked for a refund. Happy they gave me one but they should have just checked if it was in stock before letting me buy it.”

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Posted 2 months ago

Hi Naomi, We're very sorry for the experience you had. We understand how frustrating the delays and lack of updates must have been. We've checked your order and can confirm that your refund has now been processed. We appreciate your feedback regarding stock availability and communication, and we'll share it with the relevant team as we continue to improve our service. Thank you for bringing this to our attention.

Posted 2 months ago

“Whistles, always great until now!”

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Posted 2 months ago

Hi Isabel, Thanks for letting us know. We’re glad Whistles has been great for you until now. If you’d like to share more about what changed, please reach out. Kind regards, Team Whistles

Posted 2 months ago

“I ordered two pairs of these jeans - one I kept and sent the other back. I returned immediately which was 30 May 2026. I HAVE STILL NOT RECEIVED MY REFUND! I was initially told to send proof of purchase and return. Then promised refund within 3-5 days. Still nothing! Someone had made an error I was told and it should be received within 2 days. Still not got refund! I am disgusted with Whistles tbh. Don’t buy anything that you may need to refund. Awful!!”

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Posted 2 months ago

Hi Jenny, We’re sorry to hear about the delay with your refund. We’ll need to look into this. Please share your order number and return/reference details so we can investigate and get back to you. Kind regards, Team Whistles

Posted 2 months ago

“Poor quality clothing for a high price”

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Posted 2 months ago

Hi Georgina, We’re sorry to hear you’re unhappy with the quality relative to the price. Thank you for sharing your experience and we will pass this feedback over to our design teams. Kind regards, Team Whistles

Posted 2 months ago

“Trousers arrived very crumpled and not worth the reduced price tag. Sadly returned. If new they would have been good.”

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Posted 2 months ago

Good morning Lisa, Thank you for your feedback. We’re very sorry to hear the trousers did not arrive in the expected condition and we understand your disappointment. We hope your return and refund were processed smoothly and we appreciate you taking the time to share your experience with us.

Posted 2 months ago

“Dress arrived jumpsuit did not and no updates”

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Posted 2 months ago

Hi Marie, We’re sorry to hear that the dress arrived but the jumpsuit didn’t, and there were no updates. Please share your order number and any details so we can look into this and get you an update. Kind regards, Team Whistles

Posted 2 months ago

“I have fine 2 internet orders neither of which has turned up. Twice I have been told on the virtual chat that they failed to dispatch and they would prioritise the orders and still nothing. I was also promised a voucher to apologise which never came either. I will not be ordering from Whistles afsin”

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Posted 3 months ago

Hi Sarah, We’re sorry to hear about the delays and the unfulfilled promise of a voucher. This isn’t the experience we’d want for you. If you can share your order numbers and any further details with our support team, we can take a closer look. Kind regards, Team Whistles

Posted 2 months ago

“the dress did not fit me so i folloed the return instructions and sent it back over a week ago but i have had no confirmation that it arrived and despite emailing and phoning have had NO response from customer service. I would not purchase from Whistles again”

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Posted 3 months ago

Hi Dinah, We’re very sorry to hear about the lack of return confirmation and the difficulty getting a response. This isn’t the experience we want. Please contact our customer service team with your order details so we can look into your return and assist further. Kind regards, Team Whistles

Posted 2 months ago

“Order was cancelled about 1hr after purchase,stock unavailable. Have had refund, buthow come have been charged for postage when didn’t even have any stock”

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Posted 3 months ago

Hi, we're sorry for the inconvenience. Your order was cancelled because the item was no longer available. We've checked your order and can confirm that your postage charge has now also been refunded. If you have any questions, please get in touch and we'll be happy to help.

Posted 2 months ago

“Never received the dress or the refund I requested. Will have to contact customer service yet again as all I’ve received is automated emails.”

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Posted 3 months ago

Hi Sally, We're very sorry to hear about your experience and understand how frustrating this must be. This isn't the level of service we aim to provide. I'm glad to see this has now been refunded and resolved for you. If you have any further questions, please don't hesitate to get in touch—we're happy to help.

Posted 2 months ago

“I didn't recieve my order it was a nightmare to get through to customer service, eventually via a virtual assistant I was promised my refund within 3-5 working days. That was on the 5th June snd I STILL HAVEN'T RECEIVED VMY REFUND OR GOODS. I would not recommend whistles to anyone”

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Posted 3 months ago

Hi Amanda, We’re sorry to hear about the trouble with your order and the delay in your refund. This isn’t what we want for you. Please contact our support so we can look into your case and assist further. Kind regards, Team Whistles

Posted 2 months ago

Whistles is rated 4.3 based on 2,296 reviews