Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.31

“Didn’t receive the correct item. Awaiting refund, advised up to 14 days. Frustrated waiting for refund for goods I didn’t receive.”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to leave this feedback. We are so sorry to hear you didn’t receive the correct item and are still waiting for your refund — we understand how frustrating this is. Please email us at enquiries@whistles.co.uk with your order number so we can look into this and help get it resolved as quickly as possible.

Posted 4 months ago

“Disappointed with this purchase”

Helpful Report

Posted 4 months ago

Good afternoon Claire, We’re very sorry to hear you’re disappointed with your purchase. We’d like to look into this for you and help resolve it as quickly as possible. Please email us at enquiries@whistles.co.uk so that we can help.

Posted 4 months ago

“My trainers arrived in appalling condition, ripped packaging, dirty soles aka shop soiled. Either a shop sample or a return no body bothered to check before reshipping to a customer. Also not as described ‘no tan tab’ boring white tab. Returned immediately. Sadly Whistles has gone badly downhill. Online only as very rural this customer of 40 years standing is very disappointed,”

Helpful Report

Posted 4 months ago

Hi Louise, We’re very sorry to hear about your experience and truly disappointed to learn that the trainers arrived in such poor condition. Receiving an item with damaged packaging and signs of wear is certainly not the standard we aim to deliver, and we completely understand why this was so frustrating. We also appreciate you highlighting the discrepancy with the tab detail not matching the product description. Your feedback has been shared with our product and fulfilment teams so this can be reviewed and improvements made to our quality checks and product information. As a customer of 40 years, your loyalty means a great deal to us, and we’re genuinely sorry that this experience has left you feeling let down. Thank you for bringing this to our attention, and we hope we’ll have the opportunity to provide you with a much better experience in the future. Kind regards, Whistles Customer Care

Posted 4 months ago

“Fashion accident. Terrible tailoring, terrible quality. The colour is not as shown.”

Helpful Report

Posted 4 months ago

Hi Lucia, We’re sorry to hear that the item didn’t meet your expectations. This is certainly not the experience we want our customers to have. We take both product quality and accurate product imagery very seriously, so it’s disappointing to learn that you found the tailoring and colour to be different from what you expected. Your feedback is important and will be shared with our product team for review. Kind regards, Phase Eight Customer Care

Posted 4 months ago

“I placed an order of three items and only received one of them. Sadly this dress was amongst the missing items. I have been refunded and given free next day delivery but would have much preferred to receive the items I ordered, rather than repeatedly having to place another order for missing items. This happened twice!”

Helpful Report

Posted 4 months ago

Hi there, I'm really sorry to hear that three items arrived as only one. That isn’t the experience we want for you, and I understand how frustrating this has been, especially having to reorder. Please could you share your order number or confirmation email via our Customer Care channels (Email, Web chat or phone https://www.whistles.com/here-to-help/contact-us.html) so we can look into this immediately and arrange a suitable solution. We appreciate your patience and want to make this right. Kind regards, Team Whistles

Posted 4 months ago

“I received the coat very quickly. I didn’t receive the earrings at all! Eventually I received an email apologising for the delay and promising that I would be contacted again when they were finally dispatched. Nothing. I chased it up again and apparently they were “stuck in the system”; whatever that means. I opted for a full refund as they are now in the sale anyway. Not happy with my experience.”

Helpful Report

Posted 5 months ago

Hi Julie, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience with the earrings order. While I’m pleased the coat arrived quickly, I completely understand how frustrating it must have been not to receive the earrings, especially after being advised they would be dispatched and then having to chase the order yourself. The explanation that they were “stuck in the system” is certainly not the level of clarity or service we aim to provide, and I apologise for the inconvenience and disappointment this caused. Your feedback has been shared with our team so we can investigate what went wrong and ensure this doesn’t happen again. We truly value your custom and are sorry we did not meet expectations on this occasion. If there is anything further we can assist you with, please don’t hesitate to get in touch.

Posted 4 months ago

“Usually love whistles clothes. Quality, delivery and promptness of returns. Plus the petite section is a massive positive for me.”

Helpful Report

Posted 5 months ago

Hi Lucy, Thank you so much for your lovely comments about our quality, delivery, returns process, and especially the petite range, that truly means a lot to us. We did notice the 1-star rating and we’re sorry if something didn’t meet your expectations on this occasion. If there was an issue with your recent experience, we’d really appreciate the opportunity to understand what went wrong and make improvements. Thank you again for your continued support, it genuinely means a great deal to us. Kind regards, Whistles Customer Care

Posted 5 months ago

“Why are you charging £3.95, for delivery of a £100.00 gift card???!!! In my recent case, after SEVEN days I receive an email saying there has been a delay with Evri. I got it cancelled and sent by email but why don’t you do this as standard? And why are you charging £3.95 for something that could be sent ( and more efficiently) by first class post far cheaper”

Helpful Report

Posted 5 months ago

Hi Hilary, I’m really sorry to hear about the delivery delay and the charge for sending the gift card. That isn’t the experience we want for you. I’ve flagged this with our delivery team and we’ll look into a more efficient option for future orders. If you’d like us to review this specific order and the delivery charge, please share your order number or confirmation email and we’ll investigate right away. You can also reach out via web chat or email for quicker assistance. Kind regards, Team Whistles

Posted 5 months ago

“I was unable to purchase this item as it was out of stock!”

Helpful Report

Posted 5 months ago

Hi I’m really sorry you couldn’t purchase the item because it was out of stock. That isn’t the experience we want for you. If you’d like, I can help check current availability or suggest a similar item that’s in stock. If you have your order number or the item link, please share and we’ll look into options right away. You can also reach out via web chat or email for quicker assistance. Kind regards, Team Whistles

Posted 5 months ago

“Unfortunately I purchased 2 pairs of these jeans and both pairs ripped in the exact same place after 1 wear! Really disappointed”

Helpful Report

Posted 5 months ago

Hi Bethany, I’m really sorry to hear both pairs ripped in the same place after just one wear. That isn’t the experience we want for you. I can see you have received a refund for the order and will ensure this is passed onto our garment team for review.

Posted 5 months ago

“Your asking me to review an item which hasn't arrived yet. No tracking update for over a week. No idea what has happened to my order.”

Helpful Report

Posted 5 months ago

Hi Jane, I’m really sorry to hear your order hasn’t arrived and there’s been no tracking update. This isn’t the experience we want for you. I’ve flagged this with our orders team and we’ll look into your shipment status right away. If you can share your order number or confirmation email, we can investigate faster. You can also reach out via webchat or email for quicker assistance. Kind regards, Team Whistles

Posted 5 months ago

“Poor quality and dreadful post purchase service.”

Helpful Report

Posted 5 months ago

Hi Juliette, I’m really sorry to hear about the poor quality and post-purchase service. This isn’t the experience we want for our customers. I can see this has been raised with our team and we’ll review it promptly to resolve any issues. Kind regards, Team Whistles

Posted 5 months ago

“I did not ever receive these trousers and I am still waiting for my refund!”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry you didn’t receive the trousers and are still waiting for your refund. This isn’t the experience we want for our customers. Please reach put to us via webchat or email so we can assist in resolving this for you. Kind regards, Team Whistles

Posted 5 months ago

“The "purse" I bought was made of rough leather and very small for the price. Had to return it.”

Helpful Report

Posted 5 months ago

Hi Patricia, I’m really sorry to hear your purse wasn’t as expected and that you needed to return it. We apologise for the inconvenience caused. Kind regards, Whistles Customer Care

Posted 5 months ago

“I bought the below sunglasses but I received something else, NOT what I ordered.”

Helpful Report

Posted 5 months ago

Hi, I’m really sorry to hear you received the wrong item. This isn’t the experience we want for our customers. I can see we have spoken over email and this is resolved however, I apologise again for the inconvenience caused. Kind regards, Whistles Customer Care

Posted 5 months ago

“I'm sure the sunglasses are nice but Whistles sent me an empty box!”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear that you received an empty box. This isn’t the experience we want for our customers at all. Could you please get in contact with our customer care team and we will be sure to rectify this ASAP.

Posted 5 months ago

“Usually great but not this time. I’ve emailed customer service on 6 January, shortly after I collected the bag. The bag had clearly been used, it wasn’t clean inside, had stains and the zip was broken. I haven’t heard back from customer service.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the used-condition bag and the broken zip, and for the delay in replying. This isn’t the experience we want for our customers. Please could you share your order number? I’ll pass this to our customer service team immediately and ensure we get this resolved with a suitable replacement or refund as quickly as possible. Kind regards, Whistles Customer Care

Posted 5 months ago

“I returned two dresses to whistles as they did not resemble the picture, they were not true to colour. The return cost me €20, I will not shop online through them again. I received the items on 15/01/2026 and returned on same day and have not been notified of the refund nor has it been processed. Very poor service on the site, I would avoid it.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the colour/fit issue and the return refund delay. This isn’t the experience we want for our customers. Please could you share your order number and the return receipt with our Customer Care team? We can then get tis looked into for you further. Kind regards, Whistles Customer Care

Posted 5 months ago

“I sent back a size 16 and paid again for a 14 to be sent out. That was three weeks ago - still no coat Customer service extremely poor”

Helpful Report

Posted 6 months ago

Hi Pat, I’m really sorry for the delay and the trouble with returning your order. That isn’t the experience we want for our customers. Could you please share your new and old order number with our customer care team? We can then arrange a refund and chase the delivery for you as soon as possible. Kind regards, Whistles Team

Posted 5 months ago

“I have no idea what the boot is like (probably ky quite nice!!) because for my second delivery in 3 months it was again NEVER delivered by Evri. The first one Whistles said was with Evri (and I tend to believe them ) but Evri “never received it!!!” And the second one was sent by Whistles on the 9th Jan for my order of 8th Jan and it was showing on Evri tracking as with them from 03:48 on 10th Jan - it had however still not gone out for delivery at all on 19th Jan when I gave up waiting. I will NEVER be ordering direct from Whistles ever again. If John Lewis has it I will order from there but I was a good customer for Whistles so they will lose out as John Lewis don’t carry a fair bit of their catalogue.”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear about the repeated delivery issues with Evri and the impact this has had on your experience with Whistles. This isn’t the experience we want for our customers, and I understand your frustration. Please could you share your order number with out Customer Care team and we can investigate the non-delivery and ensure you’re supported with a suitable resolution. Thank you for your patience, and we’ll do our best to sort this out quickly. Kind regards, Whistles Team

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Whistles Reviews