Name: Whistles
Rating: 4.23

“This is second ask for review for the order I never received .”

Posted 3 months ago

Hi Neringa, I’m really sorry you haven’t received your order and for the hassle of this being raised again. It looks like your order has since arrived, we hope it is perfect for you and we hope to make your next experience a smoother one.

Posted 1 month ago

“I am still to receive a refund for our of the items”

Helpful Report

Posted 3 months ago

Hi Maggie, we’re really sorry your refund was delayed. This isn’t the experience we want for you, and we understand how frustrating this must be. It looks like your refund has since been processed, we look forward to making sure your next experience is a smoother one.

Posted 1 month ago

“Poor communication due to placing an order for an item that wasn’t available. Poor quality of materials due to damage on purse.”

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Posted 3 months ago

Hi Natalie, we’re so sorry for the poor communication and that the item wasn’t available, as well as the damage to your purse. We understand how disappointing that must have been. It looks like your query has since been resolved, we hope to make your next experience a better one.

Posted 2 months ago

“Bad experience - I've contacted customer services several times as my order hasn't been delivered. Three weeks later I'm still waiting as they've said its 'in transit' - who knows where. Very unhappy customer.”

Helpful Report

Posted 3 months ago

Hi there, we’re incredibly sorry your order didn't arrive and had been in transit for so long. We understand how frustrating this is, and we regret the experience. It looks like your query has since been resolved, and we hope to provide a much better shopping experience next time.

Posted 2 months ago

“Very bad. No recognition or apology for major fault.”

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Posted 3 months ago

Hi there, we’re really sorry this happened and for the lack of acknowledgment. We understand how disappointing that can be, and we regret it didn’t meet your expectations. If you’d like help with a resolution or to discuss the fault further, please reply here or contact our team here: https://www.whistles.com/here-to-help/contact-us.html and we’ll assist promptly.

Posted 2 months ago

“No reply from customer services yet!”

Helpful Report

Posted 3 months ago

Hi Megan, we’re really sorry you haven’t heard back from our customer services yet. It looks like your query has since been resolved, however if you need anything further from us, we are here to help. https://www.whistles.com/here-to-help/contact-us.html

Posted 2 months ago

“Your ordering system is totally inadequate. You have my money and I haven't fot my bag. I think that's stealing.”

Helpful Report

Posted 3 months ago

Good morning, We’re very sorry to hear about this experience and understand your frustration. Please be assured that Hobbs does not operate in this way. It sounds like there has been a problem with your order, and we would like to resolve it as a priority. A member of our Customer Services team will contact you directly to investigate your order and ensure you either receive your bag or a full refund as quickly as possible. Kind Regards - Whistles Customer Care

Posted 2 months ago

“As I haven’t received my gift card I can only say very poor service.”

Helpful Report

Posted 3 months ago

Good afternoon, We’re very sorry to hear that you haven’t received your gift card and understand how frustrating this must be. This is certainly not the experience we aim to provide. A member of our Customer Services team will be in contact with you directly to investigate and ensure your gift card is sent to you as quickly as possible. Kind Regards Whistles Customer Care

Posted 2 months ago

“Once I receive the bag.”

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Posted 3 months ago

Hi Mick, we’re really sorry the bag was delayed, it looks like this has since arrived and we hope it is perfect for you. We look forward to making your next purchase a smoother one.

Posted 2 months ago

“Very dissapointed in the sizing in Whistles Jeans as a person who struggles to find Jeans that fit normally. Also, very disppointed that you have to pay if you wish to return your parcel by parcel collect”

Helpful Report

Posted 3 months ago

Good morning, We’re sorry to hear that the sizing of our jeans didn’t meet your expectations and understand how frustrating that can be, especially when finding the right fit is already challenging. Regarding returns, we appreciate your feedback about Parcel Collect fees this will be shared with our team as we continually review our services. We apologise for any inconvenience caused and hope to improve your experience in the future. Kind Regards - Whistles Customer Care

Posted 2 months ago

“Poor customer service. Perhaps only send out your surveys after the goods have been delivered in future”

Helpful Report

Posted 3 months ago

Good morning, We’re sorry to hear about your experience and understand your frustration. Thank you for the feedback regarding the timing of our surveys this is helpful and will be shared with the team. We apologise for the inconvenience caused and appreciate you taking the time to let us know. Kind Regards - Whistles Customer Care

Posted 2 months ago

“I think I received the skirt returned by the previous customer who complained about the poor condition! Skirt is nice but you need to improve packaging to avoid extreme creasing in this item. I kept the skirt but am still waiting after 2 weeks to have the sale price match and professional cleaning refunded to me. Extremely slow customer service. Whistles, you need to do better.”

Helpful Report

Posted 3 months ago

Good afternoon, We’re very sorry to hear about your experience and understand your frustration, particularly with the condition of the skirt and the delay in resolving your refund. This is certainly not the standard we expect for our products or our service. Thank you for your feedback regarding the packaging this will be shared with the relevant team as we work to improve how items are prepared for delivery. We also apologise for the slow response from Customer Services. Rest assured this will be investigated to ensure that your query is resolved. Kind Regards - Whistles Customer Care

Posted 2 months ago

“Website does not have current stock levels”

Helpful Report

Posted 3 months ago

Good morning, We’re sorry for the frustration caused. While we do our best to keep stock levels updated, availability can change quickly as items sell across our stores and warehouse. We appreciate your feedback and will share this with our team as we continue to improve the accuracy of our website. Kind Regards Whistles Customer Care

Posted 2 months ago

“Has not sent me the item. Very disappionting”

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Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 2 months ago

“I have emailed Whistles to notify them that my order has not been delivered and no response.”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 2 months ago

“I’ve always been happy with Whistles in the past - good quality, style etc… I know it’s a busy time of year but no excuse for zero customer service! I would review if I had received the order. Im still waiting - over 2 weeks now - for my delivery. I can’t get in touch with customer service at Whistles or Evri, the contents were supposed to ge for my daughter birthday on 30 November and no one will contact me after numerous attempts to find out what has happened or where my order is . Beyond disappointed and frustrated.”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 2 months ago

“Used to be good. Now very poor at every level”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you. This is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Whistles Customer Care

Posted 2 months ago

“Rating given because bag arrived damaged. Very careless online customer service. I usually love Whistles bags when purchased in-store where quality control is obviously higher.”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your item arrived faulty, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Whistles Customer Care

Posted 2 months ago

“Very poor customer service. I returned both jackets but they only refunded me for one. I have contacted customer services twice via their online contact form but have heard nothing back. The jackets were £135 so i am really annoyed that no one has made contact and the money has not benn refunded.”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there seems to be a delay with your refund and you have not received an update regarding this, this is not the service I wish to provide our customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Whistles Customer Care

Posted 2 months ago

“I have not yet received the item. Very poor customer service.”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Easy

Whistles Reviews