Whistles Reviews

Name: Whistles
Rating: 4.23

4.2 Rating 1,181 Reviews

81 %

of reviewers recommend Whistles

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely jeans but very small cut. Ordered a 14 but they were more like trying to pull on a size 12. Couldn’t do them up!”

Helpful Report

Posted 1 week ago

Good afternoon Laura, Thank you for your feedback. I’m sorry to hear the jeans came up much smaller than expected — that must have been disappointing. I’ve passed your comments on to our garment team so they can review the fit and help improve future products.

Posted 1 week ago

“Stylish but poor fitting”

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Posted 1 week ago

Thank you for your feedback. We're pleased to hear you found the style appealing, though we're sorry the fit wasn’t quite right for you. We appreciate you sharing your comments.

Posted 5 days ago

“Shoulders too wide stuck off.”

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Posted 1 month ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear the shoulder fit wasn’t right and understand how disappointing that can be. Your comments have been passed on to our team and are very much appreciated.

Posted 1 month ago

“Looked beautiful on paper, perfect colour and style. Arrived very creased. Tried it on, well I was not expecting such a misshapen pair of trousers.. and The waist fitted nicely, bit the rest was ridiculous. The crutch hung down and baggy alround. Legs were 6" too long. Maybe it was a manufacturing fault.”

Helpful Report

Posted 1 month ago

Hi Elaine, I'm really sorry to hear your trousers arrived the fit was not right. We hope you have been able to return for a swift refund. Kind regards, Team Whistles

Posted 1 month ago

“Arrived like rag,couldn’t believe how dreadful it looked”

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Posted 1 month ago

Hi Evelyn, I’m really sorry to hear the item arrived in such poor condition. This isn’t the experience we want for our customers. Please reach out to us via webchat or email so we can resolve this for you. Kind regards, Team Whistles

Posted 1 month ago

“Poor quality coat. Wouldn’t recommend”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear about the poor quality coat and that you wouldn’t recommend it. Please could you share your order number and a quick description of the issue via email? We can arrange a suitable resolution (refund) as quickly as possible. Kind regards, Team Whistles

Posted 1 month ago

“These are really beautiful shoes - very stylish and well made with gorgeous leather. I ordered a size 5 and they were so large that my feet just slipped right out of them. So I returned and ordered a size 4 - which were excruciatingly small, and also had to be returned.”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear about the sizing issues with the Whistles shoes. That sounds frustrating. Please could you contact our customer care team and we can help you! If you’d prefer, we can also assist with scanning available options in a similar style to find a better fit. Kind regards, Team Whistles

Posted 1 month ago

“Great skirt, was a little big which could have worked by wearing lower on hips. However as the skirt was folded into the smallest package and placed into only what i can describe as an envelope, it was so creased. The envelope packaging is not suitable for your garments….the end was torn and the skirt was wet when it arrived.”

Helpful Report

Posted 1 month ago

Hi Michala, I’m really sorry to hear about the crease and the packaging issues with your skirt, and that it arrived wet. This isn’t the experience we want for our customers. Could you please share your order number via email with our Customer Care team and we can look into this further for you. Kind regards, Whistles Customer Care

Posted 1 month ago

“The wool was not comfy to wear. Colour was good but I had expected a better quality so I returned it.”

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Posted 1 month ago

“Whistles shop is good but the online service is really poor with orders often being cancelled.”

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Posted 1 month ago

Hi there, I’m really sorry to hear about the online service and the cancelled orders. This isn’t the standard we aim for. If you require any help with a previous order, please do reach out to us. We appreciate your feedback and hope your next experience is much smoother.

Posted 1 month ago

“I opened the package and noticed a hole on one sleeve and a ladder in the material of other sleeve, low score is for dress, but whistles were quick & good at return process and providing refund”

Helpful Report

Posted 1 month ago

Hi Bernadette, I’m really sorry to hear about the defects you found in the dress. This isn’t our usual standard. I’m glad the return and refund were quick, our Customer Care Team are always determined to help. We hope your next purchase is perfect for you.

Posted 1 month ago

“Very poor quality and the sizing was way out For me as xs”

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Posted 1 month ago

Hi Pauline, I’m really sorry to hear you had a poor experience with the quality and the sizing. This isn’t what we want for you. Your feedback is extremely important to us, we hope your next purchase is perfect for you.

Posted 1 month ago

“I have twice ordered ivory coloured pyjama bottoms but been sent the wrong colour ie green. So huge disappointment. Unfortunately had earlier purchased the ivory top so desperately hoping that will get the correct colour the third time of asking …. Bland response when I complained”

Helpful Report

Posted 2 months ago

Hi Katharine, I’m so sorry you’ve received the wrong colour again and that our response felt bland. That isn’t what we want for you, and I understand how disappointing this must be. We will be in touch today to make sure this is fully resolved and that your query isn't left outstanding. We would love to make your next experience a better one for you.

Posted 2 months ago

“Sadly this jacket did not fit me very well. It was too boxy and unflattering. The colour was not ideal either so I returned it.”

Helpful Report

Posted 2 months ago

Hi there, we're really sorry the jacket didn't fit well and the colour wasn't to your liking. We understand how disappointing that can be, and we regret it didn't meet your expectations. If you'd like help with a return or explore other sizes/styles, please reply here or contact our team here: https://www.whistles.com/here-to-help/contact-us.html

Posted 2 months ago

“Little disappointment I could not get hold of a phone number when I had a problem with the delivery company”

Helpful Report

Posted 2 months ago

Hi Zdena, we’re truly sorry you couldn’t reach us by phone when you had a delivery issue. We understand how frustrating that can be, and we regret this made your experience less smooth. If you’d like help with tracking, rescheduling delivery, or speaking with someone directly, please contact us here: https://www.whistles.com/here-to-help/contact-us.html and we’ll assist promptly.

Posted 2 months ago

“I PAID FOR NEXT DAY DELIVERY AND ORDERED WITHIN THE TIMELINES TO ENSURE NEXT DAY DELIVERY IT ARRIVED 2 DAYS LATER!”

Helpful Report

Posted 2 months ago

Hi Jasvinder. We’re really sorry that your order didn’t arrive the next day as expected. We understand how disappointing that must have been, and we regret the delay. Your delivery charge has been refunded for you. We hope to make your next experience a better one.

Posted 2 months ago

“Going downhill? No longer higher end high street.Not offering accurate descriptions of garments re quality of materials, shape, size, constuction, comfort, fit.”

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Posted 2 months ago

Hi Jennifer, we’re really sorry to hear you’re disappointed with the descriptions and the fit. We understand how frustrating that can be and we apologise that it didn’t meet your expectations. If you’d like help with a return, or more accurate product information, please reply here or contact us here: https://www.whistles.com/here-to-help/contact-us.html

Posted 2 months ago

“Delivering my bag took ages”

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Posted 2 months ago

Hi Rachel, we’re really sorry that delivering your bag took a long time. We understand how frustrating this must have been, and we regret this delay didn’t meet your expectations. It looks like this has since arrived for you, but we look forward to making sure your next experience is a better one.

Posted 2 months ago

“The sizing was totally wrong. The size 10 was very very big.”

Helpful Report

Posted 2 months ago

We’re truly sorry that the size 10 was very big and the sizing was totally wrong, Elaine. We understand how frustrating this must have been, and we regret that our sizing didn’t meet your expectations. If you’d like help with a return, please contact us here: https://www.whistles.com/here-to-help/contact-us.html

Posted 2 months ago

“Quite overpriced for things of mediocre quality.”

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Posted 3 months ago

We’re incredibly to hear that you found the quality of our items did not meet your expectations. We understand how disappointing this must have been, and we regret that our products did not provide the value you were hoping for. Thank you for sharing your feedback so we can work to improve for future products.

Posted 2 months ago

Whistles is rated 4.2 based on 1,181 reviews