Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.31

4.3 Rating 1,325 Reviews

84 %

of reviewers recommend Whistles

4.3

Based on 1,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery and it arrived 5 days later”

Helpful Report

Posted 1 week ago

“Unfortunately had to return trousers as sizing wasn't great and they were unflattering for my size”

Helpful Report

Posted 2 weeks ago

Hi Sonya, Thanks for your feedback — I’m really sorry to hear the sizing didn’t work out and that the fit wasn’t flattering for you. We appreciate you letting us know, as it helps us improve our products and sizing guidance. If you’d like, we’d be happy to help recommend an alternative style or size that might suit you better.

Posted 1 week ago

“Much thinner fabric than used to be used for this style of dress”

Helpful Report

Posted 3 weeks ago

Hi Louise, We’re sorry you’re disappointed with the fabric thickness. We’ve noted your feedback for review with our product team. Kind regards, Team Whistles

Posted 3 weeks ago

“I love Whistles but not your new delivery paid extra and my parcel delivered by Evri was slung on outside no bell rung disgusting Customer service unfriendly and not interested I have shopped for years with you no more unless delivery improves not Evri”

Helpful Report

Posted 1 month ago

Hello Nicola, We’re very sorry to hear about your recent delivery experience and the way your parcel was handled — this isn’t the level of service we expect for our customers. We’ve passed your feedback on so we can work to improve our services going forward. Thank you for sharing this with us.

Posted 1 month ago

“Sizing us erratic”

Helpful Report

Posted 1 month ago

Hi Susan, We’re sorry to hear the sizing has been inconsistent. We’ve noted your feedback for review with our product team. If you’d like help with your return, please note that you can contact us via webchat or email us on enquiries@whistles.co.uk, we’ll help right away. Kind regards, Team Whistles

Posted 3 weeks ago

“Good variety but please have more slimmer shape clothes!”

Helpful Report

Posted 1 month ago

Hi Heather, Thanks for letting us know. We understand you’d like slimmer shape options and we’ve noted your feedback for review with our product team. If you’d like any help with alternatives or sizing guidance for future orders, please let us know, our email address is enquiries@whistles.co.uk. Kind regards, Team Whistles

Posted 3 weeks ago

“I am still waiting for delivery. Cannot therefore give a positive rating. Evri keeps postponing delivery. Might have to cancell the order.”

Helpful Report

Posted 1 month ago

Good afternoon Grazyna-Maria, We’re very sorry to hear you’re still waiting on delivery and understand how frustrating this is. Please could you email us at enquiries@whistles.co.uk so we can investigate with the courier and assist you as quickly as possible.

Posted 1 month ago

“Lovely jeans but very small cut. Ordered a 14 but they were more like trying to pull on a size 12. Couldn’t do them up!”

Helpful Report

Posted 1 month ago

Good afternoon Laura, Thank you for your feedback. I’m sorry to hear the jeans came up much smaller than expected — that must have been disappointing. I’ve passed your comments on to our garment team so they can review the fit and help improve future products.

Posted 1 month ago

“Stylish but poor fitting”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're pleased to hear you found the style appealing, though we're sorry the fit wasn’t quite right for you. We appreciate you sharing your comments.

Posted 1 month ago

“Shoulders too wide stuck off.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear the shoulder fit wasn’t right and understand how disappointing that can be. Your comments have been passed on to our team and are very much appreciated.

Posted 2 months ago

“Looked beautiful on paper, perfect colour and style. Arrived very creased. Tried it on, well I was not expecting such a misshapen pair of trousers.. and The waist fitted nicely, bit the rest was ridiculous. The crutch hung down and baggy alround. Legs were 6" too long. Maybe it was a manufacturing fault.”

Helpful Report

Posted 2 months ago

Hi Elaine, I'm really sorry to hear your trousers arrived the fit was not right. We hope you have been able to return for a swift refund. Kind regards, Team Whistles

Posted 2 months ago

“Arrived like rag,couldn’t believe how dreadful it looked”

Helpful Report

Posted 2 months ago

Hi Evelyn, I’m really sorry to hear the item arrived in such poor condition. This isn’t the experience we want for our customers. Please reach out to us via webchat or email so we can resolve this for you. Kind regards, Team Whistles

Posted 2 months ago

“Poor quality coat. Wouldn’t recommend”

Helpful Report

Posted 3 months ago

Hi there, I’m really sorry to hear about the poor quality coat and that you wouldn’t recommend it. Please could you share your order number and a quick description of the issue via email? We can arrange a suitable resolution (refund) as quickly as possible. Kind regards, Team Whistles

Posted 2 months ago

“These are really beautiful shoes - very stylish and well made with gorgeous leather. I ordered a size 5 and they were so large that my feet just slipped right out of them. So I returned and ordered a size 4 - which were excruciatingly small, and also had to be returned.”

Helpful Report

Posted 3 months ago

Hi there, I’m really sorry to hear about the sizing issues with the Whistles shoes. That sounds frustrating. Please could you contact our customer care team and we can help you! If you’d prefer, we can also assist with scanning available options in a similar style to find a better fit. Kind regards, Team Whistles

Posted 2 months ago

“Great skirt, was a little big which could have worked by wearing lower on hips. However as the skirt was folded into the smallest package and placed into only what i can describe as an envelope, it was so creased. The envelope packaging is not suitable for your garments….the end was torn and the skirt was wet when it arrived.”

Helpful Report

Posted 3 months ago

Hi Michala, I’m really sorry to hear about the crease and the packaging issues with your skirt, and that it arrived wet. This isn’t the experience we want for our customers. Could you please share your order number via email with our Customer Care team and we can look into this further for you. Kind regards, Whistles Customer Care

Posted 2 months ago

“The wool was not comfy to wear. Colour was good but I had expected a better quality so I returned it.”

Helpful Report

Posted 3 months ago

Hi Karina, We’re sorry the wool wasn’t comfy and that the quality didn’t meet your expectations. We’ve noted your feedback for our product team to review.

Posted 2 weeks ago

“Whistles shop is good but the online service is really poor with orders often being cancelled.”

Helpful Report

Posted 3 months ago

Hi there, I’m really sorry to hear about the online service and the cancelled orders. This isn’t the standard we aim for. If you require any help with a previous order, please do reach out to us. We appreciate your feedback and hope your next experience is much smoother.

Posted 3 months ago

“I opened the package and noticed a hole on one sleeve and a ladder in the material of other sleeve, low score is for dress, but whistles were quick & good at return process and providing refund”

Helpful Report

Posted 3 months ago

Hi Bernadette, I’m really sorry to hear about the defects you found in the dress. This isn’t our usual standard. I’m glad the return and refund were quick, our Customer Care Team are always determined to help. We hope your next purchase is perfect for you.

Posted 3 months ago

“I have twice ordered ivory coloured pyjama bottoms but been sent the wrong colour ie green. So huge disappointment. Unfortunately had earlier purchased the ivory top so desperately hoping that will get the correct colour the third time of asking …. Bland response when I complained”

Helpful Report

Posted 3 months ago

Hi Katharine, I’m so sorry you’ve received the wrong colour again and that our response felt bland. That isn’t what we want for you, and I understand how disappointing this must be. We will be in touch today to make sure this is fully resolved and that your query isn't left outstanding. We would love to make your next experience a better one for you.

Posted 3 months ago

“Sadly this jacket did not fit me very well. It was too boxy and unflattering. The colour was not ideal either so I returned it.”

Helpful Report

Posted 3 months ago

Hi there, we're really sorry the jacket didn't fit well and the colour wasn't to your liking. We understand how disappointing that can be, and we regret it didn't meet your expectations. If you'd like help with a return or explore other sizes/styles, please reply here or contact our team here: https://www.whistles.com/here-to-help/contact-us.html

Posted 3 months ago

Whistles is rated 4.3 based on 1,325 reviews