Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.31

4.3 Rating 1,952 Reviews

83 %

of reviewers recommend Whistles

4.3

Based on 1,952 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I'd received the shorts I could give you a review of them, Trying to get whistles to sort this out but they're dragging, really poor management”

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Posted 6 hours ago

“After being sent a defective one this was finally remedied and I got a beautiful top. Not had chance to wear it and have noted it's dropped price, yet again, in this space of time. There seems to be a lot of problems with emails, chat and phone lines, and it took three days and several hours of my time to rectify everything. I also ordered the brown one but it was all pilled and slightly felted. So that one went back as well as the first pink one which seemed to have cat claw holes all over the back. Although I love the top I've persevered to acquire, the experience has not been a good one at all! I'm being generous with two stars which are mainly for the top, not the company. The emails still haven't been answered. The phone was never picked up and the chat took up to hours at a time where they turned up, noted you had gone then closed the chat!”

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Posted 3 days ago

“Very disappointed with the quality of your stock .”

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Posted 5 days ago

“I sent the shirt back last week through the post office in the original packaging with your label. I have the post office receipt but have heard nothing!”

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Posted 6 days ago

“lovely jumper a great pity the security tag was left on”

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Posted 1 week ago

“As much as I love the dress it arrived in a very creased and messy way!! I have returned the dress and purchased another one ( same ) from John Lewis So Very disappointing.”

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Posted 1 week ago

“Garment arrived damaged”

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Posted 1 week ago

“I love the clothes and how they fit. However, my most recent order was placed more than two weeks ago and I still do not have the clothes. Meanwhile, I’ve been asked in several emails how I’m liking the items I’ve purchased- like this top. It’s really irritating to be asked no less than three times how I’m liking Owens that have but been delivered. I don’t know what you’ve changed re delivery but for gods sake change it back.”

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Posted 1 week ago

“Love whistles @ St Pancras international, so very helpful.”

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Posted 2 weeks ago

“Good delivery”

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Posted 1 month ago

Hi Jill, Thanks for your review. We’re glad to hear the delivery was good. Kind regards, Team Whistles

Posted 2 weeks ago

“The website looks good but it doesn't deliver, literally, what it proposes.”

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Posted 1 month ago

Hi there, Thanks for letting us know. We’re sorry to hear the site looked good but didn’t deliver what you expected. If you’re open to sharing a bit more about what happened, we’d like to understand and help where we can. Kind regards, Team Whistles

Posted 2 weeks ago

“Please. It’s that my item was cancelled by you”

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Posted 1 month ago

Hi, we're sorry for the inconvenience. Unfortunately, we had to cancel your order due to circumstances beyond our control. We understand how disappointing this is and appreciate your patience. If you have any questions or need help finding a suitable alternative, please get in touch—we'll be happy to assist.

Posted 2 weeks ago

“Incredibly difficult to reach and chat doesn't always work. Return email takes days!”

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Posted 1 month ago

Hi Lori, We’re really sorry to hear you’re having trouble reaching us and that the chat isn’t reliable. If you’d like us to look into this, please email enquiries@whistles.co.uk with your details so we can assist. Kind regards, Team Whistles

Posted 1 month ago

“Looked great on the model but not on me. However I did find a dress in Thursday Muswell Hill shop on Friday. Love it. The staff in that shop are WONDERFUL.. love going in there. Thank you.”

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Posted 1 month ago

Hi Pippa, We’re really glad you found a dress you love in our Muswell Hill store and that the staff were wonderful. Thank you for sharing your experience. Kind regards, Team Whistles

Posted 1 month ago

“When I tried the darker coloured jeans on in the shop the length was perfect. I ordered the stonewashed on line and they were very long in length! Your staff member did inform me that these jeans keep coming up in different lengths! I was very disappointed!”

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Posted 1 month ago

Hi Gina, We’re sorry to hear about the length inconsistency between the in-store jeans and the online stonewashed pair. That isn’t what we want, and we appreciate you letting us know. If you’d like us to look into this, please contact enquiries@whistles.co.uk with your order details and any relevant information so we can review what happened. Kind regards, Team Whistles

Posted 1 month ago

“Colour of jacket was very different from the picture online. I returned the jacket unfortunately”

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Posted 2 months ago

Hi Lynne, We’re sorry to hear the colour of the jacket did not match your expectations based on the online images. We understand how disappointing that can be, and we appreciate your feedback as it helps us review the accuracy of our product photography and descriptions. We’re sorry the jacket wasn’t right for you and thank you for taking the time to share your experience. Kind regards, Whistles Customer Care

Posted 1 month ago

“Costume came already worn. As I had bought a costume in the same size before I assumed it would fit so I washed it before trying it on. The sizing was completely different and was huge”

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Posted 2 months ago

Good morning Helen, Thank you for letting us know, and we’re very sorry to hear about the wear and the sizing issue. This isn’t the standard we aim for. Please contact us at enquiries@whistles.co.uk with your order number, details of the item, and photos if possible. We’ll arrange a remedy (replacement in the correct size or a refund) as quickly as possible and review our sizing to prevent a repeat. Kind regards, Team Whistles

Posted 2 months ago

“I ordered the size 8. It was lovely quality but too small in the bust. I then ordered the size 10. Poor quality, hem all rucked and wavy and material not nice. So disappointed that the two dresses could be so different.”

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Posted 2 months ago

Good morning Marion, Thank you for letting us know, and we’re truly sorry to hear about the inconsistency between the two dresses. This isn’t the standard we aim for. Please contact us at enquiries@whistles.co.uk with your order number, item details, and any photos if possible. We’ll look into this promptly and arrange a suitable remedy (replacement in the correct size or a refund) to ensure you’re satisfied. Kind regards, Team Whistles

Posted 2 months ago

“These came with a pull in the fabric by the knee which I noticed on the first wear and Whistles wouldn’t exchange as I had taken the tags off :(”

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Posted 2 months ago

Good morning Katie, Thank you for your feedback. We’re really sorry to hear about the issue you experienced with the fabric. Please get in touch with us via email, enquiries@whistles.co.uk, so we can look into this further and work towards a resolution for you. We’d be more than happy to assist.

Posted 2 months ago

“Paid for next day delivery and it arrived 5 days later”

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Posted 3 months ago

Hi Helen, We’re very sorry to hear that your order did not arrive as expected, especially after you paid for next day delivery. We understand how frustrating this must have been and apologise for the delay. This is not the level of service we aim to provide, and we are reviewing this with our delivery partners to prevent it happening again. Thank you for bringing this to our attention.

Posted 2 months ago

Whistles is rated 4.3 based on 1,952 reviews