Wido Reviews

Name: Wido
Address: Unit 5a - 5b Bestwood Business Park Bestwood Village Nottingham, Nottingham
Rating: 4.02

4.0 Rating 1,561 Reviews

75 %

of reviewers recommend Wido

4.0

Based on 1,561 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Email:

contact@widosupport.com

Location:

Unit 5a - 5b Bestwood Business Park Bestwood Village Nottingham
Nottingham
NG6 8TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Things are missing ask for fix it's but the costumer service are rude”

Helpful Report

Posted 4 years ago

“The Wido Folding Gazebo is the perfect event shelter to keep you and your party protected from the elements, whether you’re hosting an outdoor event, heading out on a family picnic or camping this gazebo will keep you sheltered from the weather. With an easy to assemble pop up design the gazebo can be set up in a flash, handy for the unpredictable weather! The frame is constructed from steel tubing for added strength and rigidity whilst the canopy is made from a weather proof PA coated waterproof fabric, to ensure you stay protected from any gusts, downpours and hot sunshine. **ITS NOT WATERPROOF AT ALL*** NOT EVEN SHOWERPROOF!”

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Posted 4 years ago

“Paid for next day delivery on thurs. No comms. Came the following Monday. Only reason I chose this site as it had next day delivery...”

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Posted 4 years ago

“Arrived safely. No instructions though!”

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Posted 4 years ago

“I purchased a gazebo which we put up on Monday bank holiday as we had a garden party, I was very disappointed about the poor quality of the materials it was very flimsy , and also the Velcro sticks were very awkward to join together as they were not long enough, also the poles kept disconnecting and was very dangerous as we had young children playing in the gazebo. We then decided to put the gazebo down after 1 hour,as was not suitable ( I have been trying to ring for the past 2 days but nobody has answered the phone ) please reply back”

Helpful Report

Posted 4 years ago

“The BBQ I bought arrived bent and parts are broken, not a good beginning!! Being a retired engineer I managed to straighten all the bent metal covers, as for the broken part, this was on one of the legs, the brass nut insert was missing! Therefore I had a problem with hanging the side table. I finally solved my problem another way.”

Helpful Report

Posted 4 years ago

“impossible to get through to you by phone was on hold twice for over 40 minutes before I hung up”

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Posted 4 years ago

“Wouldn’t shop with them again unless damaged will charge you for retuning item furniture”

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Posted 4 years ago

“The delivery was very good and quick,but when I opened the box and put it together I realised that the chairs or a totally different colour than the umbrella, I ordered a cream patio set but the chairs are a pink white the umbrella is the right colour of cream ...looks totally stupid .not happy .....”

Helpful Report

Posted 4 years ago

“Didn't send an email to track item as promised, so it was delivered while out and left on front step. a huge box so couldn't get up steps with handrail. As I am disabled had to call someone to put it in garage for me. Today son-in-law has tried to assemble it for me but screws and washers pack was split open in box, hence washers missing. He has had to go 6 miles to try to get some more washers. Can't comment on comfort of set as I don't know when I'll be able to sit on it!!”

Helpful Report

Posted 4 years ago

“I was impressed by the quality of the garden furniture I bought. However, i was given no delivery update via email as per my order confirmation. And when I emailed you to ask when my order would be delivered, it was ignored - I had no response. Shocking considering I’d just spent £230 with you. When I came to assemble the furniture, I found that there was one piece missing - the support bar of one of the single chairs. I can’t say this has been a the best shopping experience I’ve had.”

Helpful Report

Posted 5 years ago

“There was no problem with the ordering of the goods and the the delivery but the box was half open and taped up and looked bashed and whilst, when we built up the garden cupboard, there were three pieces either broken or cracked and we were therefore very disappointed in the state of the box and the pieces inside. We needed the cupboard urgently otherwise it would have been returned, we had to tape up one of the shelves and fit the broken part in with tape and the missing piece in the door is still there as the missing piece was not there loose in the box. Obviously this has been returned by a previous customer and no-one has taken the time to properly repack it or ensure that all pieces were intact. Overall therefore not a happy customer and will not certainly be recommending your company to anyone. Very poor and our photos of the packaging and broken parts reflect this. In fact it would be very nice if someone came back to me and explained how you could possibly send out such shoddy goods.”

Helpful Report

Posted 5 years ago

“Sorry looking to send it back as the chairs are really too small.. feels like i'm sat in kiddies chair”

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Posted 5 years ago

Hi there, I am sorry you feel this way regarding our product. A collection has been book for you for Monday and you will receive a full Refund when we receive this back to us. Many thanks. Dec @wido support

Posted 5 years ago

“Excellent ordering and delivery experience and the chair was easy to put up BUT my first client sat on the chair and their trousers dyed the seat/fake leather, I contacted customer services but they said it was classed as wear and tear. Gutted x”

Helpful Report

Posted 5 years ago

Thanks for your feedback, we really appreciate it. All of the Feedback is taken in to account and acted up on. If there is anything we can do to help further, please contact us. Hope to see you shopping with us in the near future. Many Thanks Dec @Widosupport

Posted 5 years ago

“Bought a radiator cover. Was delivered the next day however was slightly damaged. To be honest I couldn’t be bothered to return but the product quality itself is poor and feels cheap”

Helpful Report

Posted 5 years ago

“Quite disappointed with the quality of the wood,”

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Posted 5 years ago

“Postage wasn't next day as stated.I paid £15 and that's standard postage. Ridiculous pricing. You have to look into the terms to see that Northern Ireland doesn't apply. It doesnt state it in the advertising banner across the top, not even an asterisk to lead me to believe other terms apply. Very underhand method of advertising. Will be my last purchase from this site.”

Helpful Report

Posted 5 years ago

Hello! Your feedback is really valuable to us, i am terribly sorry to hear the bad service, i am aware of this situation and it has been dealt with. I can assure you that this kind of customer service will not occur again if you wish to continue shopping with Wido. If there is anything i can help you with further, please do not hesitate to contact me. Many Thanks, Dec @Wido customer care

Posted 5 years ago

“Bought massage bed which was delivered on time but brackets didn't fit so it wasn't possible to put it together. Tried to ring several times but just got a message saying they were busy and please call back later. They did respond to email though.”

Helpful Report

Posted 5 years ago

“We were really pleased we found the storage box we were looking for and the delivery time was excellent.On arrival we noted that the base of the box was damaged as though something heavy had been put inside it. We didn't expect the quality to be 5 star having consideration for the price paid, however a little disappointed that it is damaged. As the damage is inside the box we intend to make a repair to it ourselves rather than have to go through the whole returns procedure.”

Helpful Report

Posted 5 years ago

“The massage couch was found to damaged on delivery and will have to be collected. Sadly this leaves me unable to give many marks.”

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Posted 5 years ago

Wido is rated 4.0 based on 1,561 reviews