Wido Reviews

Name: Wido
Address: Unit 5a - 5b Bestwood Business Park Bestwood Village Nottingham, Nottingham
Rating: 4.02

4.0 Rating 1,561 Reviews

75 %

of reviewers recommend Wido

4.0

Based on 1,561 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Email:

contact@widosupport.com

Location:

Unit 5a - 5b Bestwood Business Park Bestwood Village Nottingham
Nottingham
NG6 8TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have issues with a leak on my backwash and have had NO response at all from WIDO after I emailed my concerns”

Helpful Report

Posted 3 years ago

“The BBQ was delivered promptly, but when the item was unpacked I found that there a couple of bits missing. I emailed Wido immediately about the situation and received and automated reply stating they would get back to me as soon as possible. At time of writing this review it has been 3 weeks since I emailed the company and I still have not received a reply let alone the replacement parts - I'm really not impressed with their customer service.”

Helpful Report

Posted 3 years ago

“Super fast delivery. Product is great..although has damage / marking to the front which isn’t great to the eye at all. I have contacted customer services like it says to do so immediately to resolve any issues that arrive.. I have had no response yet unfortunately regarding my product which is disappointing and let’s the shopping experience with Wido down.”

Helpful Report

Posted 3 years ago

“Fast delivery, but item was dinted and damaged when it came.”

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Posted 3 years ago

“We purchased the oil drum BBQ and although the product itself is good and delivery was very quick, it requires self assembly and was missing the two hinge screws for the lid! We had already invited people for a BBQ so had to find and purchase new screws last minute to put the lid on.”

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Posted 3 years ago

“I bought a gazebo that was fantastic and the delivery service was great but one side is faulty and one pole is bent.”

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Posted 3 years ago

“My BBQ arrived I put it together I didn't have the correct legs for side table, I had a massive crack in the ash tray the lid hinges were all bent so my lid is wonky there was also some minor dents not the best for the money I spent i wouldn't recommend.”

Helpful Report

Posted 3 years ago

“We purchased a charcoal bbq with lid and bottle opener for 140 pounds. The item arrived promptly. We assembled it the next day. The instructions leaflet is so basic that it lacks vital information and makes the assembly process really cumbersome despite two individuals well versed in flat pack fittings. In fact the bbq did not contain any fixtures for the bottle opener and several parts are slightly bent not allowing for good fit. As is happens we also found the same bbq 20% cheaper in another store. We emailed Wido about all of this asking them to offer us a partial discount about a faulty item but a week later I have still not heard anything. Their phone lines are also not in action due to COVID! I find the whole service inadequate and unprofessional. It's a real shame as I would expect much more from a British company.”

Helpful Report

Posted 3 years ago

“Purchased a gazebo from Wido, Quality of the gazebo was ok but the fixings were not great as certain fixings were unusable. Also box turned up looking like it had been in a severe accident picture does not get over how bad the rest of the box was, it was so damaged And open I found parts from other stuff that must of been near it in the warehouse. Also had no dispatch emails or anything. Was ok experience probably would not purchase from this site again.”

Helpful Report

Posted 3 years ago

“perfect delivery within 24hrs but item received faulty still waiting for confirmation of replacement 10 days ago. Was asked to send photos of damage and still waiting for a response”

Helpful Report

Posted 3 years ago

“Item arrived with numerous scratches and despite notifying WIDO within an hour of delivery I have not received a response in 3 days ..disappointing”

Helpful Report

Posted 3 years ago

“I’m not one to leave negative reviews but having given this company a chance to respond and rectify, then I feel that it is fair. Ordered an item Saturday afternoon (next working day delivery), still no news by Tuesday so I emailed to ask for an update. No response. Item arrived unannounced on Wednesday afternoon. It was a sofa set for outside so a heads up would have definitely been appreciated. Upon assembly, I discovered that a key part was badly damaged, and sent an email that evening along with photos. It is now Friday and I have not received one response from the company to date. I’ve waited as I know people are possible short staffed at the moment but I believe that even a holding response of some type would have been appropriate. Really disappointed and will now be asking for a refund rather than an exchange as I have no confidence in the advertised 2 year warranty and how well that would be managed.”

Helpful Report

Posted 3 years ago

“only the chairs came have to wait don't now how long to wait for table and cusions”

Helpful Report

Posted 3 years ago

“Not happy at all, I purchased a patio 4 chair and table cube set. When I opened the table box only to find the wrong legs for the table. Sent an email with the complaint and received a reply stating that the correct legs have been ordered, not had any delivery date as of today.”

Helpful Report

Posted 3 years ago

“It hasn't arrived yet?”

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Posted 3 years ago

“Product still not delivered and haven't heard anything yet with regard to a delivery date. Ordered a week ago and payment was taken straight away.”

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Posted 3 years ago

“Not very well I haven't received my order yet”

Helpful Report

Posted 3 years ago

“Easy to order and was kept up to date with delivery but the product is so not worth the money...bits of wood coming away...wood cracked when trying to out in a screw and the instructions were rubbish...if it was 75% of the price I paid I’d understand but not what I paid! What a waste.”

Helpful Report

Posted 3 years ago

“The delivery was as promised and the item I purchased is functional and works well. However, assembling it was a nightmare. Parts did not fit correctly and I had to bend and twist items to make them fit. That meant it took much longer a lot more effort.”

Helpful Report

Posted 3 years ago

“The cabinets came broken. 1 doesn’t stand without a wobble, the other one the draw is broken and it doesn’t shut. I have emailed regarding a refund.”

Helpful Report

Posted 3 years ago

Wido is rated 4.0 based on 1,561 reviews