Hello... thanks for the feedback...
We did reach out to this customer, and informed them that we had an error in our stock system. We apologized profusely, then we offered them 3 options to correct our error;
1. a full immediate refund
2. an exchange for a different pendant
3. we would make the pendent, and send them a free bonus t shirt as an added bonus for the unexpected wait. We explained option 3 would be a "few week wait" time.
The customer chose option 3, and politely emailed that they appreciated our response. We began work on making their pendant. Within a week however they left us this negative review because we had not yet shipped their item. While we do apologize that the item was not in stock, we did attempt to make this customer happy, and we did inform them first, and they agreed to, a "few week wait". Since this customer was not happy with their wait, we immediately refunded them. We do strive to make everyone happy.
Ed
Wicked Grips
Hello...
We answer emails almost 24/7, and our return policy was an item you had to agree to during check out. We make every attempt, from easy contact with fast responses, to large clear photos and descriptions on every product, to make sure the customer has everything they need to make a decision.
This customer did not contact us before or after the sale.. just left a review without even attempting to ask for help with whatever their issue was.
Ed
WG
“I ordered many screws because it was hard to decide what I really wanted. Why didn't i get an exchange? Because I would have to pay shipping twice to get an exchange. This led me to buyers remorse. -Cheers”
Hello.. Thanks for the feedback.
While we offer you free shipping on your initial order, it is not reasonable to expect us to give you free shipping 2-3 times because you couldn't decide which color your preferred and wanted to try several out.
Shipping costs, supplies and the labor that goes into it, are an expensive resource. We offer customers a free shipping option at checkout, but returns and exchanges due to a customers mistake or or customer changing their mind is the responsibility of the customer. We only offer free shipping on returns/exchanges if the error was ours.
Thanks
Ed
WG
English