Wilson and Frenchy Reviews

Name: Wilson and Frenchy
Address: Unit 13, 634-644 Mitcham rd,, Vermont
Rating: 4.81

4.8 Rating 1,145 Reviews

95 %

of reviewers recommend Wilson and Frenchy

4.8

Based on 1,145 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wilson and Frenchy:

Wilson and Frenchy are an Australian baby and kids brand, loved across the world for its subtle colour palette, hand drawn illustrations, playful graphics, natural and organic fabrics and custom designs. Specialising in premmie, newborn & toddler babywear, muslin wraps, bedding and our gift-ready kids sleepwear in sizes 1 to 7. Wilson and Frenchy are the go-to brand for new mums and style conscious shoppers seeking beautiful gifts for friends and family.

Visit Website

Phone:

(03) 9877 4307

Email:

hello@wilsonandfrenchy.com.au

Location:

Unit 13, 634-644 Mitcham rd,
Vermont
3133

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Wilson and Frenchy 5 star review on 31st August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure have not received my order even though I paid for express post next day delivery a week ago”

Helpful Report

Posted 2 years ago

Hi Raffaella, We are so sorry that you had this experience! If you could please contact hello@wilsonandfrenchy.com.au , we will be more than happy to speak with you. W+F xx

Posted 2 years ago

“After a few of my purchases ran on the smaller side I opted for size 18-24 and size 2 for my big one year old. The size 18-24 pants are bigger than the size 2 pants and both are SO big. Am really disappointed as they are beautiful pieces”

Helpful Report

Posted 2 years ago

Hi Kate , We are so sorry that you had this experience ! If you could please contact hello@wilsonandfrenchy.com.au , we will be more than happy to help you with sizing . W+F xx

Posted 2 years ago

“Disappointed with the delivery time... I ordered from Purebaby organics on the same day and the order was received a week ago. I am still waiting for my order with you, I ordered a newborn item, babies grow so quickly and she will have less time to wear it.”

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Posted 3 years ago

Thanks Joanne for the feedback, unfortunately we have no control over Australia Post and any delays during shipment, Australia Post allows up to 10 business days with regular post (between Melbourne and Darwin). Your order was dispatched the following business day. I just had a quick look at the tracking and it arrived in Darwin on Monday (8th of Jan) - so you should have it real soon! W+F

Posted 3 years ago

“I wrote and complained about how awful the Wilson & Frenchy web site was and how bad their payment portal was, at accepting payments. The e-commence manager ignored my complaints. I will not be buying from Wilson & Frenchy again, as by ignoring my complaints it shows how little they value their customers. The web site it truly awful, so good luck at trying check out and by the way, I now find out all their clothing is made in China.”

Helpful Report

Posted 3 years ago

Hi Paul, thank you for leaving the below feedback, as discussed via our multiple emails, a "Shopify Pin" is often required if your payment method is stored on the device you are using to check out with. Regarding where we are made, we are super transparent in where our clothes are made and it can be found in the item description. We currently manufacture in both India and China - I have included some information about the factories and suppliers we work with (https://www.wilsonandfrenchy.com.au/pages/faqs). W+F

Posted 3 years ago

“I recently received some goods from you They were lovely as usual but was very disappointed in how they were sent I wrote an email explaining this and had no reply Not very good PR”

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Posted 3 years ago

“Not great quality- organic cotton pjs.”

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Posted 3 years ago

“I ordered 2 beanies. Only 1 arrived. I assume the 2nd beanie was out of stock because the money was just refunded without me being advised. And unfortunately I was also disappointed with the quality. I had a newborn beanie last year from Wilson and Frenchy which was great quality. This is why I was happy to spend money with the brand again this winter. This one is very thin.”

Helpful Report

Posted 3 years ago

“Love the product and the quality of the clothes. Shipping is terrible so far it has been 15days since my order was shipped and it’s still not received. I was giving it the benefit of the doubt given the current circumstances but this is the second time shipping has take far too long. I ordered something else from a company in Australia last week and that has already arrived yet I am still waiting for my delivery from W&F”

Helpful Report

Posted 4 years ago

“I think it’s unacceptable to be notified that items are missing from the order because of “out of stock” reasons, AFTER the order is paid for and delivered. If I ordered a set, I’d like the option to not purchase the top if the pants are not available. I also think at your price point, the availability of sizes should be correct on the website. It’s just lazy stocktake otherwise.”

Helpful Report

Posted 4 years ago

“I’m very disappointed that no one ever responded to my inquiry after purchasing three items.”

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Posted 4 years ago

“I emailed through your website and never got a response.. I wanted to spend more and have it included in a package I had just purchased but never heard anything back.”

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Posted 4 years ago

Wilson and Frenchy is rated 4.8 based on 1,145 reviews