Hi Laureen, lovely to talk to you just now and try to figure out where we went wrong with your first 3 bottle case of wine. As discussed, I've updated your preferences so that we avoid jammy and herbaceous wines moving forwards and I look forward to seeing how you enjoy your second case. I notice that you haven't taken advantage of our rate and review feature yet — this is a fantastic way to give feedback via your account and the information is fed back into our system in real time to improve your selections. Please don't hesitate to give us a call on 0800 946 337 or drop an email to hello@winefriend.co.nz if you have any questions or we can help in any way! Cheers, The WineFriend Team x
“Signed up to try different wines ti the ones I typically pick. Winefriend takes the steuggle of what wine to pick out of my shppping trip and the bonus is I try wines I wouldnt be able to get or think to pick. They take my thoughts on the wines I do try into consideration when picking me more wines to drink. They also have excellent customer service. I signed up on a whim and didnt think I would stick for long but turns out I love my delivery of winefriend!”
“I know my wine and I’m picky. WineFriend is my only subscription wine service. It’s been over two years. I like it. It’s fun. It’s custom. Service is excellent. I look forward to every delivery, and have discovered some real gems.”
“I signed up to WineFriend a few weeks after arriving in New Zealand and I am so glad that I did. I started at the Treat Yourself box and moved up the Icons and Innovators about a year in. On top of the amazing quality wines that literally NEVER fail to impress. I love the Christmas boxes, and speciality wines I can order for friends birthdays and events. It's a 10/10 for me.”
“I have never been disappointed by the selection selections made for me and my experience of good wine has been broadened immensely. Best wine decision I ever made.”
“Love getting my beautiful wine each month and selections are fantastic.
However disappointed at the new freight charges …why should I pay $12 when someone the buys 12 bottles gets there free .
Surely there is way more expense and weight involve when you are sending out 12 bottles .”
“Our son and daughter-in-law bought us our first Wine Friend pack and after that, we were sold on it. We signed up and haven't been disappointed. I think the team do a great job at the picks they send us and I love the quirky descriptor cards. I trust their descriptions, (more accurate in my opinion than on the bottles) and it has helped me to be more adventurous with my wine tasting, thanks WineFriend.
go on give it a go you know you want to!”
“We absolutely love winefriend. We get the best wines and the customer service is exceptional. We love trying the different bottles and like that you can mix and match. Thanks to the team who are always checking in to make sure we are happy! 10/10 !!!”
“The wines selected for us, by Winefriend, seldom miss the spot. Really great service and of course they reward you for your custom with lovely gifts every so often😊. Thanks Debbie. Great business model.”
“I looovveee WineFriend. With every delivery I discover amazing wines I never would have found myself because I’m lazy and only buy bottles that look pretty (and are on special). Worth it for the lols on the wine descriptions alone.”
“Absolutely love Wine Friends!
Obviously I need to get out more because I get a huge thrill when my wine friend box arrives..ohhh the anticipation when I open the box to see what wines have been chosen for me , have a giggle over the humorous wine tags and proudly pop them in the cupboard ready to sip, savour and sometime share
Keep up the great work..you guys are awesome”
“WineFriend is a real treat. If you get bored choosing the same wines each supermarket shop. You enjoy a cheeky drop but cannot be bothered doing the necessary research or making a record of what you like. WineFriend is for you. It’s affordable too. I get a box of 3 lovely wines every 3 months. This introduces me to wines I’ve never seen or even heard of and they are delivered right to my door. 👍👍”
“We've been Winefriends since the first Covid Lockdown. It's a great service that has helped us discover a ton of new awesome options and favourites. Sometimes the variety in store is just too overwhelming and very hit and miss. Our Winefriend removes that risk factor! We can change, pause and update our subscription whenever we want which works really well for us and the service is really friendly and efficient. Haven't bought wine from a grocery store in about 2 years now and have no regrets. Strongly recommend Winefriend to anyone who wants good wine without the drama of trying to find it themselves.”
“I recommend this service to everyone I know. Have never had a bad wine and have never seen the wines again in the supermarket so feels like constantly trying something new. Absolutely amazing customer service. Even as our household spend is increasing, this is not a service I want to let go of.”
“Great wine everytime.
The taste matching is there to guide and the quality of the wine selections is lovely. I enjoy this service to reduce the frustration of spending extra at the supermarket and then bring disappointed by what I've chosen.”
