BRANCHES THROUGHOUT SCOTLAND offering Professional Solutions to problems such as Damp Proofing, Woodworm, Dry & Wet Rot, Japanese Knotweed and Basement Waterproofing
“I had Wise Property Care around to check for dry rot, and to spray to kill some insect infestations.
To be honest, I wasn't looking forward to Wise Property Care coming into my house and knocking holes in walls to check for dry rot - the dry rot investigation was a requirement of the mortgage. However, the plan had always been to get someone in to do the spraying.
The guys from Wise Property Services were prompt and professional, and I had no qualms about leaving them to get on with the work.
The work itself was carried out very considerately - the guys went out of their way to try and minimise the impact of their investigations, even to the point of trying to access some lintels through the eaves rather that through the wall. Admittedly that was unsuccessful, and a hole in the wall duly followed, but at least they tried!
In terms of holes in walls, the guys did a really neat job, minimising the size of the holes where possible, and were very tidy in cleaning up after themselves.
Health and Safety-wise, they were good - tanks and electrics covered prior to spraying; after spraying, good signage was put in place, and the restrictions were explained well.
In truth, it was a relatively painless experience - if only all contractors could be like this!
I would certainly use them again.”
“Very efficient office staff. Timescales were adhered to. Tradesmen carried out the works with minimum of fuss. Would highly recommend Wise Property Care.”
“The work was carried out very efficiently and quickly as we were selling our property. We were pleased with the standard of workmanship. The company was very good in dealing with any queries or concerns we had. Overall a very professional service provided.”
“I was impressed with the service, from the people within the offices and for the gentleman who carried out the works. All staff were friendly and polite and were happy to answer and questions I had. On the day of the works, the gentleman was friendly and explained what he needed to do. The works area was left clean and tidy.”
“As a Property Management Surveyor working with DCPM in Edinburgh I worked with Wyse Property Care's William Mulgrew (Senior Branch Manager). The Quality of Service, advice and guidance, and on-site technical support that Mr Mulgrew provided was second to none. Thanks and kind regards.”
“Did not get a value for money service. Paid about £144 but had to remind them twice to get a vague report which was not giving any kind of findings at all. But with some other companies they were happy to give the inspection report without giving a single penny. Complete waste of money.”
Hello Vrinda. We are very sorry to read this review as it is not the kind of thing we are used to hearing from our customers. We are disappointed to hear that you were underwhelmed as we strive to produce informative and accurate correspondence with our customers at all times. Given that you have taken the time to let us know your thoughts, we will take a look at your inspection report and how it was delivered to see if anything could have been improved. If you would like to get in touch with further details please contact us: hello@wisepropertycare.com
“From the initial enquiry to the work carried out we were kept informed. The surveyor was excellent and went beyond his duties by taking the time to talk to our neighbour and explain what was going to be done. The admin and office point of contact - excellent and efficient . Highly recommend Wise Property Care.”
“(I think I've already completed this!) Work to be done was skilfully and speedily identified. The workmen always came on time and worked with the minimum of fuss, explaining what was being done. They were meticulously tidy and finished on time.”
“The person I always deal with, Peter Cannon, is knowledgable and professional. He is friendly and always tries to accomodate my deadlines. The work they do is first class and reasonably priced. I trust Peter and Wise Property Care and, in my book, that counts for a lot.”
“Poor workmanship, remedial work from plasterer very poor, in the end after the third attempt from plasterer to finish work to an acceptable standard i had to result to getting in another plasterer from another company too finish the work. Wise Property Care surveyor was unhelpful when he had initially promised that my wall/roof would be replaced as before and was difficult to deal with when i complained about the substandard work carried out by Wise Property Care.”
Hi George. We are sorry to read this review, this is certainly not the customer experience we expect anyone to receive when dealing with Wise Property Care. We would like to further investigate what has happened here and we have already passed your comments onto senior staff at the company. If you would like to provide any more information please feel free to get in touch: hello@wisepropertycare.com
“Good points:
The Wise staff who visited our property were friendly, knowledgeable, and efficient.
The actual wood-treatment work was carried-out quickly and without any mess, disruption, or problems.
Not so good points:
The wood-treatment operative arrived a full four hours earlier than had been arranged! (This wasn't his fault - there had been some sort of mix-up at the office and he'd been given the wrong time. He was most apologetic and was helpful and flexible regarding this, as he agreed to come back later on that day to do the work arranged.)
The invoices sent could have been a lot more simple and clear: we found them confusing as it was difficult to determine what all of the various charges were for, and what related to sums still due or sums / deposits already paid.
The original certificate and guarantee for the works completed were sent out with the wrong name on them: Gordon Anderson, rather than Colin Anderson! However, these were issued with the correct name after I'd raised this issue with your head-office.”
Hi
We are pleased the actual standard of work carried out was to your satisfaction. Thank you for bringing your guarantee and invoice concerns to our attention. I will pass your feedback onto the relevant team to be investigated further, with any necessary improvements put in place to avoid this happening again. Glad to hear the head office staff were eventually able to rectify the issue.
Thanks again for your valuable feedback.
