“I received my jeans and followed the washing instructions to use cold water, the jeans bled all over my new hoodie. from woman within.The customer service person would only credit my account for 9.00$”
“Item missing from my order. I tried to reach out through CHAT but it would say “trying to connect you to the person that can help you” and then it never connects or it disconnects. I work 2 jobs and trying to call is impossible.”
“I ordered a gift with express delivery in mid December. It was suppose to be delivered before Christmas. It’s January now and the only thing I’m getting from Woman Within is the run-around and a lot of email ads.”
“I would give zero stars if I could. Customer service is not horrible it is NON-EXISTENT!!! Returned two orders and even though I sent them back using their label, they charged me $9.95 for EACH RETURN! This was for shipping and handling. DO NOT DO BUSINESS WITH THESE CROOKS!!!”
“You are not sorry to hear anything. Cheating customers and saying you care is oxymoron.Remember God is watching you cheat all of these people. Should be ashamed of your self. I learned my lesson on first order. I will so my part to spread the word. Sent out emails to fall of my clients. Also throwing all catalogs that come in my clients mail. Yes I am authorized to do so. 😪”
“Don't purchase through Woman Within unless you want to experience poor customer service.
Since early October I have been waiting for a simple order to be fulfilled, white sneakers with pink lettering. Twice I received black sneakers. I have placed several phone calls and months of attempting to get my order, to no avail. Not even a response from Ms. Erica Aquayo the Director of Customer Relations or an admin to ease this now stressful situation. The cherry on top, was when I received a bill this week to pay for 2 pair of sneakers, that I did not order. After multiple discussions and working with the supervisors to identify root cause, the delay has nothing to do with a shipping backlog but rather an automaton issue with the warehouse.
No attempts have been made to correct my situation other than, we can reorder, which I have no confidence of obtaining my sneakers or even to offer any type of compensation (such as free shipping for returning the black sneakers, I had to request it, seriously?) for the continual SNAFUS. I have had to make many phone calls, relay my situation every single time and still not have my issue resolved. While this was a small order, throughout the years I have spent hundreds if not thousands of dollars through the many brands within their corporate umbrella, such as Romans, Jessica London, Brylanehomes, and even Woman Within, etc.
Due to the lacck of professionalism and undue stress, I have no choice but to no longer be a consumer for Woman Within and potentially the multiple brands within their corporation.”
“I would rather do about anything but order or deal with this slot machine disorganization. They have a great selection, but am hard to order with, have discount codes which do not work, and customer service is over paid. Hard to imagine an online entity this offline dependent.”
“There company is horrible after ordering 3 coats from them totaling 257 dollars they all came the wrong size so I sent them back the next day they got the return and decided to give me a gift card I didn’t want called told them I didn’t want a gift card and to put the balance back on my card then I received a bill for the coats I don’t have so I didn’t pay it now they 51 dollars for late charges and next months bill for items I have call customer service and keep getting hanged up on !! I don’t know what to do !! There horrible”
“Back in Oct. 2021 I ordered a robe and never received it. On 11.24 I spoke once again to a customer service man and he said he would credit my card for the amount since it has been so long. This has happened several times with your company with exceedingly long ship times over the years.The costomer service man was very flippant with me when I told him how unhappy I was with your service. I am done with your company and will post my tales of horror wherever I can.”
“I was automatically signed up for the rewards program they build my account 15.95 per month. I have tried to use their customer service options. I have called, emailed, and attempted to chat but that is never available. This has been going on for months now and I have had no response from the company. I finally had to dispute the charges on my account. When I tried to log into my account it said it did not recognize my email address and yet I receive emails from them daily telling me how wonderful their sales are. I am pretty disgusted with this company and based on what I’ve seen online if you could give less than a one star review, they would get it.”
“The company sent me, in Australia , an order for a customer in Canada. They refuse to fill my original order or give a refund. Very disappointed in their non response as I have had no problems before.”
“Received 2 bras that were suppose to be final sale. Problem is I have always ordered bras from them with no problem in regards to the fit. These 2 bras I got I could not even get on. They were from Catherines and evidentally run very small. I spoke with a manager who advised to go ahead and return them & she would make sure I was refunded for these bras. They say they record these calls so there should be a recording of this call and the manager I spoke to. When I checked they received these 2 bras back and no refund was given. I called & another manager got on the call and refused to give me credit since these were a final sale. I told her there is a recording of this call and she would need to address that call & that I expect a refund from my women within credit card. No credit was given. I sent an email in regards to this & hope that this will be taken into consideration because I am deducting the 19.95 I was charged for these 2 bras and I REFUSE TO PAY FOR THEM. I will pay the balance and that is it with this company. I have purchased from them for years and love their clothes but after this I am totally repulsed at what they have done. If they don't credit me they won't get another dime from me.”
“I was automatically signed up for their rewards program and charged $15.94 on my credit card. This is a monthly fee which I noticed on my credit card bill. I had to call to cancel and get the fee reversed. I won't be buying from them anymore!”
“I sent a return back over a month ago. Yall have been giving me run around and will not credit money back to my bank account. I think this is very sorry of you. My family and friends order from u as well. I will be letting them know.”
“The problem is with the shipping dept. and customer service. You call and they put on hold and the lines goes dead. You email them and they might reply months down the line. If you exchange an item and then are told that it's backordered and you cancel it they still mail it to you at your cost.”
“In May I returned over $200 in merchandise and stipulated on their form, "Credit back to original method of payment, " in this case my credit card. I received a letter from Woman Within in June that they are issuing a Gift Card for my return. I called customer service in July and expressed that I want the credit to go on the credit card, never a gift card. They assured me it would be changed, and I'd see the credit in 3-5 days. Reviewed my statement for August and there is no credit. I called again, today Aug 27. I was told I would have the credit but I have to wait 15 days.
Will I actually get the credit?? Remains to be seen.
On top of everything else, It takes at least 2 months to receive an item that is ordered.”
“Sent the wrong item. They were going to make me pay to return it. Had to pay again to reorder the correct item. After two weeks I received notice that it had been delayed and not yet shipped. I called to cancel the order and they would not do so saying I would need to return it when received. They notified me they received both returns but no refund more than a month later. Results of a call to them included them blaming me for not calling to request the refunds be processed and having the supervisor just hang up on me. I believe they are more scam than legitimate business. Would not recommend doing business with them.”
“They gave a arrival date I was able to track it it’s now been 14 days afterwards has still not received the product try to get a hold of them if you’re lucky they told me that they could resend it but I’d have to pay for the second time. I would never use this company again”
