“Absolutely worst company to deal with. I ordered a lot of clothes they got here today. They looked like absolute rags when I open the package. I called to get my money back. They’re taking $30 from my order and for processing fees do not order from this company.”
“Thought I’d give them a try as I am always receiving their catalogs in the mail. I was sent the wrong size on one of the three items that I ordered. They advertise “easy returns” so I was shocked to find out from their customer service reps that they don’t do exchanges even when it was their mistake. You have to return the item, have the return approved, and then reorder it. They now use a return drop off service and the nearest one to me is almost 20 miles away. Customer service was like talking to a computer. I called twice and both times it was like talking to a robot even though it was a person. They just repeat a canned speech over and over and do not listen to what you are asking. Very frustrating and definitely NOT easy. I will never buy from them again and I will be sure and share my experience with everyone I know. I do not recommend this company.”
“Was trying to purchase leggings that stated they were $15.99. Also received a pop up saying I would get 20% off of my order if I checked out within 30 minutes. When viewing my cart, the leggings were $19.99 instead of $15.99. I thought maybe it would change when I hit checkout. Nope, still tried to charge me $19.99 for both pairs and there was also no 20% being applied. I guess they count on us not noticing. I closed the page without checking out and will never go back. It is a shame because I love these particular leggings and have been ordering them for at least 15 years even though their shipping cost is a ripoff. Too bad Woman Within has turned into crooks.”
“I ordered a tee described as "true red", but it actually tended toward a blue-red, which I can't wear. I ordered a smocked tee, and after 1 wash it looked years old! I ordered a terry robe, and after 1 wash the belt fell apart! I guess we're supposed to trust that their clothes won't fall apart after one wash, because YOU CAN'T RETURN A WASHED ITEM!”
“Bras and panties are too small. I thought this place caters to full-figured women with more curves!? Returns are a hassle and expensive. Shirts fit larger, shorts seem smaller.”
“The bras I ordered are way overpriced, the material is cheap and uncomfortable. I used to order from woman within without any problems a few years ago. the order took weeks to be delivered, the sizing was off, the website was difficult, they charged for shipping when I was given the impression it was free. I have to pay for return shipping myself and we'll see how long it takes to get my $$ back. I won't order from them again.”
“I order a lot from woman within but have learned to just throw their coupons in the trash. If you order you need To be prepared to Pay a hefty price. Their coupons never work, their free shipping never works. I can get a free shipping or 50% off coupon in the mail and try to use it the same day and it says the numbers are expired or enter a valid number. I don't order much any more because of that. Their clothes are not worth the high price you end up paying.”
“Unethical Business Practices and Terrible Customer Service
I ordered a dress from Woman Within for my daughter’s 20th wedding vow renewal. Not only did the company fail to deliver on time, but they also pushed the delivery date a month past the event. When I contacted customer service, I was met with vague, unhelpful answers.
To make matters worse, the order remains in a “pending” status that prevents me from canceling or stopping payment through my bank. I was told I won’t be eligible for a refund until I receive the item and return it — even though it arrives far too late.
This is unacceptable. It reflects unethical practices that leave customers powerless. I will never do business with Woman Within again, and I advise others to approach this company with extreme caution.”
“Out of date styles, sizing off, and the biggest issue is they charge ridiculous shipping prices and God forbid you have to return something. I had their credit card and cancelled it. Save your money girls,”
“Evil company. Refuses returns if more than 60 days, even though I had to wait 90 days to get an item that was "on back order". See they make you wait 90 days to get your item from them, but if I'm out of the country on business and it's 61 days since my items were delivered, I'm stuck with them all.”
“My mother was charged $2.99 extra by Woman Within just to send her a bill in the mail. Most ridiculous thing I’ve ever heard of. I’ve never been charged extra to send me a bill by a company I ordered from. She cancelled her card. I know $2.99 isn’t a lot but it’s the principle of it”
“DECEPTIVE exchange policy!! Exchanging through thevpostal mail is NOT FREE as is printed on the return/exchange label & has no address to mail it to! So I called & was told I must pay $10.99 to exchange it anyway because "that's our policy." $10.99 ISNT FREE & customers shouldn't have to pay TWICE for processing/shipping! DECEPTIVE! They bombard you with emails & postal mail too! Woman Within just lost another customer!”
“My wife ordered 1 shirt and pants. She was offered a free cooler bag with a purchase of $50 or more. Surprise surprise. When she placed the order... the shirt was out of stock even though when she purchased it, it showed IN stock. Needless to say. The cooler bag got canceled because of the backordered shirt. I think they call that bait & Switch.! Offer something that can't be given!!! Really bad customer service!!!”
“I will NEVER order from this place again. 1st of all I did NOT get what I ordered, they sent the correct picture of my order, but sent a totally different colored shirt, her excuse was to disregard the picture because it is a "cover" pic. What the heck does that mean!!!!! I wanted the blue shirt, it showed the blue shirt on the email they sent me, but it is a pink shirt!!! And to get codes to return, I have to go into a ups place so they print my labels. I don't have a ups ANYWHERE NEAR ME She wouldn't even offer sending the correct one, then have me return, she told me she would have to charge me AGAIN. I told her forget it. This is a place I will never come back to.”
“Uncompassionate Return Policy and Poor Customer Support
My family had a heartbreaking experience with this company that I feel others should be aware of. A close relative of mine ordered over $500 worth of products in hopes of using them for water-based physical therapy. Sadly, she became ill shortly after ordering and passed away before she was even able to open the boxes.
When we finally had time to sort through her affairs and contact the company, we were told we had missed their 60-day return window — and that nothing could be done. I explained the situation and asked to speak with a supervisor. I left my number and waited two weeks for a call back. When I was finally contacted, the supervisor simply gave me another number to call, which led to more runaround. I was connected with a sales representative instead of someone who could actually help, and once again told that no one would authorize a return or refund.
Even after explaining the exceptional and devastating circumstances, we received no empathy, no flexibility, and no resolution. This is a large company, and nearly every call seems to be routed overseas, where representatives read from scripts and are unable to make real decisions or escalate issues meaningfully.
It’s deeply disappointing that such a large and well-resourced company cannot show basic compassion. I’m sharing our story to warn others: this company sticks rigidly to its policies, no matter the situation, and its customer service is slow, unresponsive, and ultimately unhelpful.”
“I placed an order for $192.45 on April 3.
The order was shipped to South Carolina.
I do not live in South Carolina.
I have contacted Customer Service 3 times and each time I am told that I do live in South Carolina and that I have received the order.
I have asked to speak to a Supervisor - there is never one available and they tell me one will call me back. No one has called me back.
They have stolen $192.45 from me. They refuse to refund the money and they will not correctly send the merchandise.
I have never dealt with a company that feels it is acceptable to take money from people and not provide them with the product they ordered.
Do not order from them, they will steal your money.”
