“Tonight I tried to order a woman's full slip from Woman's Within. The web site would not register my size or color choice after repeated tries and page ‘reloads’. I tried Woman Within, Roaman’s, Catherine’s and finally Jessica London. Also the price for the slip on all four affiliate web sites was $12.99; it was the same product number even. But something was wiggy with all of the sites.
The first three would not allow me to enter my size and color, but kept defaulting to a far to large size and a color I didn’t want. So I finally called them, in the order above. Woman Within after going through the motions just hung up on me. Roaman’s customer service person disconnected me. Then Catherine’s put me on hold to get an answer from a manager and that call was disconnected as well.
All of the employees kept saying the price was $21.99, which was half-off. None would honor the $12.99. ALL of the people who answered the phone were not judging from their accents, in the USA. None of them were helpful or sincere. So I gave up on calling Jessica London directly and tried one last time and was able to get the Jessica London web site to take my size and color and the $12.99 price; I placed the order saving $9.00. What a night mare.
Woman Within has certain products I truly need, but after this, I just can’t imagine doing business with them anymore or their affiliate companies, all pretty much offering the exact same merchandise.
BTW, 2+ years ago and longer when I called any of their numbers, I spoke with someone here in the USA because I always shared that I was calling from California, and was curious where I was calling. From that answer we often had a nice rapport as my order was filled and processed. It was usually somewhere in the south.
IMHO, the need for high quarterly profits beyond reason long outweighs having and paying for decent help.. for Americans. It all makes me sick, because at 70, I remember when we had the greatest customer service in the world….”
“Been trying to get clothes ordered the past two days. First it asks for the size, you put the size in try to put it in the cart, you press cart and it asked for the size again! Again and again....I never got anything in the cart! I tried chat, that didn't work....emailed them ...the usual blah ..blah...blah. Well call us....NO thank you! I want to see what's in the cart in case I change my mind. It wasn't just woman within, it was the whole site ... Romans ...etc”
“I ordered a sweater for my wife after changing my address. The order still showed my old address, so I contacted ww and the poor English speaking female refused to do anything since it was a weekend. On Monday morning I contacted ww again. Now they wouldn't help because the order shows it's being prepared. Well it showed it was being prepared after I first ordered it. Their customer service is the worst for any company I have ever felt with. Never would send me to manager.”
“I placed an order, but none of the items fit right. I pkgd them all up as directed and returned them. I never got a credit for the items, so finally contacted the company. They said they could only issue store credit less a fee for returning. They issued a second bill which includes a late fee charge. Womanwithin bounced me to Come ity who bounced me to Womanwithin who again bounced me to Comenity who wanted to bounce me back. I think they figure they keep bouncing me until my bill gets so high that I have to pay it or go to collections or something. They have my items, now I would like credit for amount I paid and the rest written off! Just get me back to zero $!!”
“Very poor customer service. Impossible to work with to try and fix a bad situation. When I asked to speak to a supervisor I was disconnected more times than I can count. I did finally reach a supervisor And he did rectify the situation. Be aware that if you order something in a special like 3 items at $12 each and any one of those are baccordered they cancel the deal and you pay full price. I have been a customer for over 20 years and I was never made aware of this. In my world that's calied bait and switch. Take caution ladies.”
“Worst company ever! I ordered a bra and got pants! Then had a hard time returning the pants! Then the shipped the wrong bra! Ordered a pant suit.. shipped the wrong one! Very cheap material just poor quality clothing! Never again.. comenity needs to dump them!”
“I ordered in august the first round said it was delivered but not to me. So they sent a 2 nd package now it says it’s been delivered well guess what not to me. I don’t know where my stuff is but I will never order from here again!!!!”
“I wished I had read reviews before ordering. It's been days now and the order is still processing but Woman Within has already charged my card and even though I agreed to the shipping charge I think it is extremely high and kinda weird to me that the more you order the higher the shipping. I would suggest a flat rate. Probably not ordering from them again and crossing my fingers if I ever get my order that it's not as cheaply made as what other customers are saying.”
“All items I received were too large and the return process was too complicated. I had to get someone to take me 24 miles out of town to return to UPS. Not at all satisfied.”
“I ordered on 9/10/24 and hadn’t received my order after 10 days. I contacted them and was told my order was “on hold “ even though my card was charged. They were able to send me more than 10 emails daily to order more merchandise but couldn’t let me know that my selection was not available? I was finally able to cancel my order after much back and forth.”
“I brought 3 long sleeve pull overs. Washed then there lint all over them they shrunk there cloths are made of cheap Material and there charging top dollar. I’m done.”
“They took $69.99 from my account without me making a purchase. I called the company the lady hung up on me, I called back to demand my money back and the lady was rude and told me they didn't take my money when I could see it on my bank ledger. She called me a lier and hung up on me again. Stay away from this company.”
“I will not order from this company again. I was sent a duplicate of one item. I was also charged for the duplicate. When I finally figured out the return process I was charged $10.50 for a "processing fee". That is just the worst. You have lost me as a customer.”
“Four different times my debit card has been used for fraud on your website. Four different times it has been tried to be used for a promotional deal of $16.95. I'm highly upset and disappointed. I will no longer be using your website since it is not secure.”
“I placed an order online which stated the discount was good from 8 to 5 EST
I placed the order at 7 am CDT
I did not receive the discount nor could I cancel the order
Get your IT together
You have lost a customer
Dr. Valdmanis”
“I contacted womanwithin after I attempted to help my 85 year old mother place an order and use a gift card, which was issued to her by the company 5/5/23 from a return she made on 5/3/23. The website kept saying the Gift Card Number had an error. I called the company and was told to wait 24 hours before trying to use it again. It never worked and still hasn't. I emailed the company and got no where. They stated that Gift Card information is only retained in their system for 90 days. So, basically, my mother is out the money. Woman Within profited from a return and kept the money. How do they live with themselves? What a bunch of thieves. Customer service has yet to reply to my last email.”
“Blouse was faded looked like it had been washed for two years. The sizing was horrible two times wider than it should have been. The top three button holes were sewn shut. I should have believed the other reviews that I read before purchasing this blouse. Never again will I purchase something from this company. Not to mention their online returns do not work. So I am mailing it back and having to pay to do so.”
“8/2024, Order 2 pairs of sandals in particular 2 colors, received not what I ordered for one of them, returned one pair of sandals n exchange to get the color I requested, olive, and receive the same colored sandals I received initially, tan, very disappointing. They don't follow through with what they say they're going to do, quality control lacks. I will not be doing business with them in the future.”
