“I ordered 2 pairs of pants and 2 sweatshirts for my blind 90 year old mother. She received 1 pair of pants, 2 shorts and a camisole. I called customer service asking for a refund or for them to send correct products. I explained that my mother was incapable of returning the items, but that they should make this right. They refused to make any exceptions to their policy. The time frame in which I can get someone to help her return the product, is out of the range for refunds. Very unhappy and frustrated.”
“Shipping is Sooooo Slow, with Fed. Ex. Customer Service was Extremely Rude, Denied me a Supervisor! I finally called back a second time, denied again, got another fit specialist that her tone of voice wss Rude, but got a supervisor, shipping issues, supervisor was unhelpful Good Riddance. Good bye to faded itchy cloths”
“Some of the worst customer service I've ever encountered. Most of the items I've purchased have been very nice, but the occasional defective or substandard item is cause for much wrangling and numerous calls to deal with the problem. And God forbid you ask for a price adjustment because you bought from online choices and forgot to enter the catalogue number instead. As someone who worked retail for many years, I know that a good company will do its best to accommodate a customer. That's just good business and creates repeat customers. But Woman Within is not such a company. I'm done with WW and all of its brands and have asked not to have any more catalogues sent to me, saving not just a tree but an entire forest, considering all the materials they inundate me with. And I will most happily buy elsewhere.”
“STAY AWAY from this company! AVOID, AVOID, AVOID! They charge you a shipping fee to get your merchandise and also when you return i, no matter what form of return you use.
I drove 60 miles round trip to their "RETURN BAR" at Ulta Beauty. They STILL charged me another 10.00 convenience fee to get my money back. Hmmmm bought 28.00 worth of items, which did not fit and poorly made. Paid 10.80 to ship. Returned to their shipping location and then they hit me with another 10.00 fee. What a rip off!”
“placed an order in October. As of 11-21 still not shipped. Keep getting told 2 -3 day shipping. I would like the order canceled (said they couldnt). If needed will contact the bank and dispute the charges. Never again”
“I placed an order to be sent to my mothers house in Maryland. They refused to discuss anything solutions
and said it was my fault. They would not take a return.”
“I placed in order on Nov 3rd and the money was charged immediately. Yesterday Nov 10th I got my money refunded because “ I didn’t have enough funds “ then today woman within took out the money again and sent me an order confirmation and said that my order shipped out on the 8th and I was never sent a confirmation on the 8th I tried to contact the company about this but they were rude and unhelpful about the situation and I will never buy from this company ever again and neither should you .”
“Was turned over to collections for their mistake. Returned 2 items was told could not exchange for a smaller size because I used PPal. Had to be a refund. I go postal notification and WW notification items were received. Still no refund. Called and emailed to no avail. After this went on for weeks I contacted PP. They contacted the company and in less than a week I was refunded by PPal. WEEKS later a refund from WW. NOTmy fault. They have never contacted my by mail to ask anything just turned me over to collections for their underhanded practices. DO NOT LOOSE YOUR MONEY ORDERING FROM THIS COPANY.”
“Purchased 3 Blouses on August 1 for a Christmas present unfortunately the person they were purchased for passed away. Women within would not let me return them because it was beyond the 60 day told me to donate them.”
“I purchased 2 pairs of boots from their website. Both pairs were $43.99, quite expensive for a man made material, but beggers can't be choosers when it comes to a WW size 12 foot. They also offered a 40% off your highest item. One pair worked great, the other quite small. I was expecting to be able to return the bad pair for $43.99 but they are only letting me return them for $26.39 and not letting me use the 40% on the pair I am keeping. Their CS reps are rude and unprofessional. I asked to speak to a supervisor and was refused. I will not give the compamy my business any longer. There are more companies stepping up the plus size market that I no longer need to give my business to an inconsiderate, hayeful business! They will be their own demise!”
“Return policy is incredibly complicated. You need to call them and request a "return number" which is 19 digits long, and then ask for a PIN number which is 4 digits long. This is to enable you to redeem an "e-card" credit. From 4 separate returns I was only able to redeem one. They told me that I had used up the other three. NOT SO. I am out about $140. Also their shipping charges are outrageous. I am DONE with them.”
“My elderly mother has been shopping with them for many years. Always pays her bill.
She paid her bill in full, last month (via phone)
They sent her a bill for $2 & change. She was not happy. She called, they told her that interest had Accrued after the phone payment. Weird?
She refused to pay it. They sent her a notice of collections. Threatening to send this to all of the credit bureaus.
That is just so petty! It cost them more in time and effort/postage to send this notice.
I hope they realize that she has nothing better to do than tell all of her friends.
They all shop there too. I can’t imagine they’d trust this business.
I told her to just pay the final amount, cancel her account and tell her story to all of the ladies in her retirement community.”
“Refund not received for a return of $22 for two dresses returning within timeframe. Return slip in with package and confirmed return instructions & address with company. Called to see where my refund is gave them the tracking number. Keep in mind it was return within 60 days. They said it is now after the 90 day time frame and they cannot help me. I returned within the timeframe and to the address instructed by them and in writing on the slip in package.”
“I ordered a robe. They sent pants 5 months later. When I called, they said they would not charge the $10 return fee. I specifically asked about the return fee and was assured I would not be charged since they sent the wrong item. So I returned the pants. They refunded the cost minus $10. Never ordering from them again.”
“I purchased a pair of shoes on July 7 and when I received the shoes they were too small. I went to the return policy and decided to use Happy returns via their policy. I spoke to someone on the phone to verify what the process will be and told the 1st person that I wanted a larger size. They said okay and took me through the process where all I had to do was take it to a location and it would cost $10.99 extra to return. I was happy to pay it since I really wanted to the shoes. On the day I returned the shoes I called again to verify the location and to verify that I wanted a larger size. They received the shoes around the 20th of July and I waited for my shoes. It is now August and I called to be told that instead of shoes I received a refund back to my PayPal and the 10.99 was deducted from the refund but I never wanted a refund. I was refunded around $36 when I paid a total of $71.13 for the shoes. $71.13 includes the shoes (43.60) shipping 12.99, taxes (4.54) and additional shipping for return (10.99). That is not fair.”
“It’s imposible to talk to someone I bought 8 items they return 4 from what I can see that’s what they do with a lot of people the reviews are terrrible it’s a fraud be careful very very desapointed something has to be done”
“I placed an order on Tuesday and paid for 2 business day SUPERFAST shipping. When choosing this option, it says if I order by 3:00 p.m. I will have it in two business days. I paid $40.00 freaking dollars for it to be here in time for the weekend. Two days later, it still being processed and I'm told the 2 day delivery is from the time it is shipped, and it is only delivered on business days. This is what their shipping says when choosing the SUPERFAST OPTION:
Super Fast Delivery: ($29.98)
Estimated to arrive within 2 business days if ordered by 3 pm (Eastern). Estimated Delivery: July 18, 2022
When "chatting" with WW, I was told the 2 days is from the date of shipping. NO WHERE when choosing the SUPERFAST option does it say this. It fraudulently gives you the impression you'll receive your order in two business days. With today being Thursday, it is most likely I will not see the delivery until next Monday or Tuesday which defeats the purpose of the SUPERFAST shipping. Their shipping is a scam, ridiculously overpriced and I will be cancelling my account and never ordering from them again.”
“I will NEVER ORDER from this company again! Shipping is outrageous and returns are a nightmare. Every time I call with an issue, even for an issue they caused by mailing the wrong item, it is 45 minutes on the phone and they never resolve the issue! Still waiting for my credit for a return and they want to charge me shipping for returning! UGH!!”
“Had an order with 3 items. It was broken into two shipments as the one item was shipped from a different location. Two of the items arrived but 1 got shipped to TX and was marked as delivered... I live in NY. I emailed the company and they told me to check with my neighbors for the package. So i called for help. Customer service told me to call fedex and ask them to change the address. Fedex wouldn't even talk to me as only the shipper can make that change. Called back and the guy was no help so i karen'd it and asked for the next level manager. He finally told me that I have to wait 20 days for it not to be delivered before i can get a refund. I have never had anything like this with other companies i order online from. It was horrible and so was the customer service. They tried multiple times to say i had put in the wrong address. I was lucky that i had multiple items in my shipment that did make it to me to prove i had the correct address at time of order. I will never order from them again.”
