Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

“US Size Deluxe Washable Wool Comforter - All Season Where the two pieces are getting attached the buttons are loose. So for few days i was wondering as why in the middle part of the comforter was puffy when i pulled out the duvet I did see it came loose one of the comforter. I tried to attach again but as you move the comforter it was diattached again so i gave up and pull one of the pieces out.”

Helpful Report

Posted 6 years ago

“Items didn’t ship until days after the order. Nothing was said about a possible delay in shipping when the order was placed. The advertised 2-day shipping was misleading and gave the expectation the order would be received in 2-3 days. I was expecting it to arrive the day it had been shipped, which was 3 days after the order.”

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Posted 6 years ago

“I purchased the Classic pillow. It smelled so strongly of lanolin that I needed to air out outside for a few hours before trying it out. The pillow itself was quite stiff and I couldn’t find a comfortable spot for my head. I’ve shipped it back for a refund.”

Helpful Report

Posted 6 years ago

“US buyers beware. The quality of the pillow is well made. However, I was unhappy with the comfort personally. The company said they would have a shipping label for me, but I never received it. After emailing a few times with no response about the shipping label, I went to see how much it would cost to ship. Warning, if you are dissatisfied you have to pay for shipping and the cost to ship was ridiculous, therefore, not worth sending back. After emailing the company, explaining the situation the company disregarded my emails and never replied to them. Also, the zipper part was broken, which I can live with; I cannot live with the fact that the company didn’t seem concerned about my dissatisfaction. If they truly cared about their customers, they would have made it right. Very disappointed.”

Helpful Report

Posted 6 years ago

HI Jessi, I am sorry to hear you are unhappy with your woolroom product and the service. I have had a little look back at your emails and can see we have replied back to you on all the points you have raised with us reference to the return. Unfortunately free returns is currently not an option available to US customers however, we do outline this in our terms & conditions that if unsatisified with your order and it is unused then you can return it to us at your own cost, this can be at the cheapest way possible for the customer. It is very difficult for customers to know if the product is right when ordering online from overseas and therefore we understand that we will see some returns from this and we hope in the future we can offer a better solution for returns. Apologies that the Woolroom was not quite right for what you were looking for on this occasion. Best wishes, Gemma Woolroom

Posted 6 years ago

“US buyers beware. The quality of the pillow is well made. However, I was unhappy with the comfort personally. The company said they would have a shipping label for me, but I never received it. After emailing a few times with no response about the shipping label, I went to see how much it would cost to ship. Warning, if you are dissatisfied you have to pay for shipping and the cost to ship was ridiculous, therefore, not worth sending back. After emailing the company, explaining the situation the company disregarded my emails and never replied to them. Also, the zipper part was broken, which I can live with; I cannot live with the fact that the company didn’t seem concerned about my dissatisfaction. If they truly cared about their customers, they would have made it right. Very disappointed.”

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Posted 6 years ago

“I am disappointed, your duvet is NOT super light and cool. I spent big buck to get it to Canada and can not use it. What are my options?”

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Posted 6 years ago

Hi, I'm sorry to read that you are not happy with your comforter. If you email customer services then they will be able to help and advise. Kind Regards Sally.

Posted 6 years ago

“I imagine the products are great but I ordered one thing - a pillow - and received a mattress cover. I was very much looking forward to my new pillow.”

Helpful Report

Posted 6 years ago

Hi, Thank you for leaving a review. I'm sorry you have had the wrong item sent to you. If you contact Customer Services on info@thewoolroom.com and explain the issue, we will be able to rectify this. Thanks Sally

Posted 6 years ago

“Hi there, I’m not clear why you’re asking me to write a review when I’m still waiting for my items ? Maybe ask me when I’ve received them.”

Helpful Report

Posted 6 years ago

Hi Marie, I'm sorry you received the email too early. I hope you have received your items by now. Thanks Sally

Posted 6 years ago

“I purchased full bed set, have used for one week, unfortunately I have not had any better sleep, which I had hoped for.”

Helpful Report

Posted 6 years ago

Hi, If you have the full bedding set, you are under the 30 night sleep guarantee, so you are welcome to return either the full set or just part of it and either have a refund or exchange it to try a warmer duvet. Please contact the customer service team if you would like to discuss anything further. We are happy to help with any of your sleep troubles. Sally

Posted 6 years ago

“It took 2 weeks to receive the duvet. I received an order confirmation by email but no indication that the product was out of stock. I called Woolroom to obtain a delivery date.”

Helpful Report

Posted 6 years ago

Hello, I'm sorry that it took so long for your order to get to you. We can only apologise regarding this matter but I hope the situation was explained when you rang. Thanks Sally

Posted 6 years ago

“Well you would like a review? ok here is your review. I'm very disappointed with the fact that was luck of information about the product that I both. It was a wool blanket, with a nice picture which showed a puffy nice wool blanket, original, natural sheep wool. But under the description it didn't say the thinness of the blanket. I got it and was very surprised seeing how thin it was, not even a thinness of a regular simple blanket. definitely I was going to return the merchandise because it was beyond my expectations and very expensive $182.00. But another disappointment I have to pay for the return shipment, apparently if it comes from UK there is no return shipment label for free, ok I paid $71.20 for return, can you believe it? so don't order any more from UK, don't order specially this blanket, I lost that shipment money and I don't know if I will get a refund for the remaining? this is not fair, it is not my fault that you didn't properly describe the merchandise, ok at list you could provide the refund label. I'm giving two stars because the shipment process was excellent. Of course................ in addition: to UK you can not send it with regular shipment it has to be priority mail. now I know, and I want you to know too.”

Helpful Report

Posted 6 years ago

Hi Agavni, Thank you for your review. We have discussed this with you via email but just to make it clear,there would have been a returns label in the paperwork received to return it back to the NJ depot which yes, you will have to pay for but then it will be returned to us in the UK from there. I can understand your frustration but we did try to help with everything from the start and we were in constant contact with you. Thanks Sally

Posted 6 years ago

“This may be a great gift but not much of a suprize when the emails are coming before I was to open my gift. Thanks for letting me know before Christmas was here. The Wife.”

Helpful Report

Posted 6 years ago

Hi Ed's wife, Sorry the surprise was spoiled for you. Unfortunately we take email addresses to confirm the order and to give you tracking details. There is no way around this as customers need to be updated on their orders. I do hope you are enjoying the comforter. Thanks Sally

Posted 6 years ago

“Got order promptly but very disappointed in product as even though I ordered a light weight de lux both my partner & I have had sleepless nights due to overheating, which is exactly what I did not expect . The advertising states better sleep due to not getting too warm we have had less sleep since using our £118 investment. So sorry but not impressed”

Helpful Report

Posted 6 years ago

Hi Angela, Thank you for your review. I'm sorry you found your duvet too hot whilst sleeping and that your sleep has decreased. There could be many different factors causing this, especially with the rest of you bedding (pillows, mattress, mattress topper/protector, bed linen.) If you did want any advice (I do realise it's been a few months) you are always welcome to ring our customer service team who are always happy to help with advice. Sally

Posted 6 years ago

“Unfortunately it is not next day delivery as advertised on the website. Having placed an order on a Wednesday the delivery date was the Monday. This needs to be resolved given that you only have a couple of locations”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. I'm not sure what you purchased but we do normally offer a 1-2 day delivery service in the UK if we have the stock in at the time of ordering. We do state on the website if we are out of stock and an estimated time for delivery. If it was a mattress then it is usually 4-5 working days if the mattresses are in stock with our classic range, or 4-5 weeks for our deluxe and luxury range as these are made to order. I hope if you do order again then you will receive it within 2 working days. Sally

Posted 6 years ago

“I had such high hopes of this 2 tog duvet. Firstly, I noticed that it was too big to fit inside a standard size duvet cover, and that the noise it makes is like the crinkle of a crisp packet (odd, I know, for a duvet to any sound at all never mind a crinkly sound) I have found it simply too hot, even in an unheated bedroom with the window open. I have awoken at 4am, sweltering. Last night, I was flipping it over every 20 minutes, searching for a cool side; it ended off being thrown onto the floor as I went back to a cotton blanket instead. Sadly, an expensive mistake.”

Helpful Report

Posted 6 years ago

“After a lot of time researching new bedding as a result of night sweating l opted for Woolroom buying the complete set including sheets etc. Unfortunately after just over a weeks use there has been little or no improvement. Also every morning the pillows are virtually flat. I know you can buy extra padding but for the price and marketing that goes with them I would have expected more support. Obviously this review isn’t going to make your website. I really did want the Woolroom products to work for me and I hoping that things will improve.”

Helpful Report

Posted 6 years ago

“Have tried to get in touch with Woolroom to arrange a return by courier to no avail. As a pensioner will find it difficult to pay postage on such a heavy package. Why do you only allow 7 days for return.”

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Posted 6 years ago

“Unfortunately although the topper appears to be very good quality, I slept on it for 2 hours only and woke up boiling hot and had to strip the bed in the middle of the night. I am a woman in late 60's so not having night sweats. It is an expensive product and you can't know this will happen unless you try it first. I can't return it as I had tried it. So a very expensive mistake.”

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Posted 6 years ago

“Really disappointed that the cot bed topper is not cot bed size. My cot bed is standard uk size but the topper doesn’t fit. Very disappointing.”

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Posted 7 years ago

“I telephoned last Wednesday 17th and could not get passed Rosie your receptionist I spoke to her on 3 occasions that day and was told everyone else was to busy to talk to me although I had a complaint. I bought a luxury king size medium and had used it sun , mon and tues night and had wakened up each night cold not what I expected. Rosie’s advice was use a blanket on top also it does not work properly in Scotland to cold. On your returns form it has 1/12 reasons and number 2 is too cold and that is what is wrong with mine. I am really unhappy as being a pensioner I wanted something very cosy and had my 74th birthday and bought the duvet with my present money. Please can someone reply to me. Thank you. Joan lindsay”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room Reviews