The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.68

4.7 Rating 386 Reviews

92 %

of reviewers recommend The Wool Room

Company Reviews

Questions

Metrics

4.7

Based on 386 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland
Leicester
LE15 8QD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far your communication has been clear and useful as wait for the order to arrive..”

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Posted 4 years ago

“easy to order, fast shipping, everything is good, didn't get my order yet, so can't tell anything about actual items, the reason I took one star off is I wasn't able to buy alpaca comforter, because when I added it to cart it would double the price automatically - it's some bug on your website, I emailed for help and answer from your customer service was to make sure I have only one item in the cart (which is I did), so I guess no comforter for me :)”

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Posted 4 years ago

“We bought a mattress topper, and it is so amazing! I love it! Shipping is very fast too! The only complaint I have is the website, not very user-friendly. We had to order 3 times and finally got it. Customer service is helpful to refund us. Watch which site you are in and what currency you are paying. I suggest make some improvements! ;)”

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Posted 4 years ago

“I ordered a pillow after years of struggling to find a good one. Not sure this is the one. It's very firm despite the fluffing. I've removed quite a bit and even mixed with some shredded foam, but it still feels too firm for me. I did however really like the way it breathed.”

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Posted 4 years ago

“Customer service was helpful with website issues.”

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Posted 4 years ago

“Was easy to order”

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Posted 4 years ago

“Was not quite as warm as we thought wool would be but we love it.”

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Posted 4 years ago

“Fast service. Nice packaging.”

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Posted 4 years ago

“The item arrived quickly and it was exactly as described. Thank you!”

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Posted 4 years ago

“Items arrived quickly although the full address was not included on the shipping label and the package was initially delivered to the wrong address. With Fed-Ex tracking we were able to collect the package at Fed-Ex.”

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Posted 4 years ago

“great products... could have a live chat on website, though, for faster customer service...”

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Posted 4 years ago

“The prosses of ordering my pillow was easy and hassle free”

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Posted 4 years ago

Thank you for taking the time to write a review. I am pleased everything was straightforward and hassle free for you. Kind regards. Karen

Posted 4 years ago

“I received my wool mattress pad on Monday but I had been told that it would arrive on previous Friday. That was not a problem for me. The packaging, plastic, was ripped open and the cloth bag which contained the pad was dirty. However, the pad itself was not damaged and was clean. I have used it one night & it is great. Worth the money. I would only suggest the you use a box to ship or stronger plastic. I order a lot of things from different vendors and this is the first outside package damage.”

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Posted 4 years ago

Hi Thank you for taking the time to write a review. I apologise that the packaging of your order had been ripped in transit. We are in the process of changing to boxes to ensure that your woolroom products arrive with you in pristine condition. Enjoy your pad. Kind regards. Karen

Posted 4 years ago

“the lightweight comforter is the right weight for summer. It is a bit too wide for an American size twin bed. The cotton cover is "crisp" and makes some noise when you move. Maybe with time it will soften. Otherwise this is an excellent comforter.”

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Posted 4 years ago

Thank you for the review, you are correct the duvet will soften up with time once it hgas been slept under and had some movement, we are pleased you are happy with your new bedding. Woolroom

Posted 4 years ago

“Nice lightweight- perfect for hot sleeper. Needs loops on the corners to tie duvet cover.”

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Posted 4 years ago

Hi, Thank you for your review. We are so pleased you like your new comforter. Due to requests from customers, we have now started adding the loops on to our comforters. They are currently on our Classic range of comforters and will be added onto the Deluxe range in the near future. Kind Regards Sally

Posted 4 years ago

“We bought two different pillows (Classic and Deluxe). My Husband has the Classic which he is satisfied with. I have the Deluxe which I find too soft and for the difference in price not entirely satisfied with. Could you give me your comments and any suggestions. Thanks”

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Posted 5 years ago

Hi Elspeth, Thank you for your review. With the deluxe pillow, you can add extra wool into it as it is adjustable and this can make it firmer. If you look on our website under pillows and look for extra Wool Balls, then you are able to purchase the extra wool. Thanks Sally

Posted 5 years ago

“The wool comforter is nicely made. My only complaint is that the cotton is not soft and it's a bit noisy. I have a different wool comforter in the cotton cover is like a cloud against your skin.”

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Posted 5 years ago

Hi, Thank you for taking the time to leave your review. I'm sorry that your comforter is not as soft as you expected, but if you give this a couple of days, the cotton outer will soften through use. Kind of like a pair of shoes that may be a little bit stiff to start with, but will soften up and become the comfiest pair of shoes ever. Thanks Sally

Posted 5 years ago

“Very good website and service. I bought US king size deluxe wool comforter, it’s lovely, and I’ve given 4 stars instead of 5 only because the comforter needs to be a bit wider for today’s deep mattresses.”

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Posted 5 years ago

Hi, Thank you for taking time to leave a review. We are so pleased that you like your comforter. We do find that the comforter will just sit nicely on the bed as they don't have the loft of a down or polyester Comforter, but customers do become used to it. Let's hope your sleep is improved and you continue to use Woolroom for all your sleeping needs. Thanks Sally

Posted 5 years ago

“Love the blanket and duvet cover but disappointed there is no way to adhere blanket inside duvet. The duvet moves and bunches inside and by morning a big part of duvet is empty while the other side is bulky. Such a disappointment given how nice each piece is on its own. Way too costly to not have thought through this very basic issue with bedding.”

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Posted 5 years ago

Hi, Thank you for your review. I'm sorry that you are having trouble with your duvet and comforter. Due to this reason and feedback from US customers we have started to manufacture comforters with the ties on so this shouldn't happen in the future. We hope to welcome you back to Wool Room. Sally

Posted 5 years ago

“Once the items were shipped I received them the next day! Lovely packaging and we look forward to using all the product!”

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Posted 5 years ago

Hi, Thank you for your review. I'm sorry there was a delay in getting your item to you. We hope you love using the products and they live up to expectation. Sally

Posted 5 years ago

The Wool Room is rated 4.7 based on 386 reviews