The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.68

4.7 Rating 386 Reviews

92 %

of reviewers recommend The Wool Room

Company Reviews

Questions

Metrics

4.7

Based on 386 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland
Leicester
LE15 8QD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is informative and helpful. I placed my order as a guest, however, and never received any email as to whether my order was processed, or any way of tracking the status of my order.”

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Posted 4 years ago

“It is hard to review your service and products when I have yet to receive my order! Try again later.”

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Posted 4 years ago

“You website is very difficult to negotiate -I almost went to Amazon as it is very easy to use.”

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Posted 4 years ago

“The stance of only allowing returns of a whole bed set once it has been opened and not if the pieces were ordered individually makes this company one I probably won’t use again. If I am spending a couple of hundred dollars on an item that I cannot view in person the return policy needs to be better. Stuck with a duvet that should have been about 5-8 inches wider now and after paying about $150 for it and being unable to return it once removed from the original packaging I will be stuck with it for a while.”

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Posted 4 years ago

Thank you for leaving a review. We offer free returns if the product has not been used and is in its original packaging. We are unable to accept returns once slept on as we no longer can sell as new as ,although not a nice thought, we all perspire at night. However we do go beyond by offering a 30 night sleep guarantee on complete bedding sets as we have scientifically proven that you will get the best results by cocooning yourself in wool and eliminating any other area of your bedding environment from hindering performance of our lovely natural products. I hope this clarifies our returns policy. Kind regards. Customer Service Team.

Posted 4 years ago

“Somehow my zip code was incorrectly written on package and was shipped to another address. The box was much too large for the item and was smashed and torn. Luckily I received two days later with the item unharmed.”

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Posted 4 years ago

Thank you for taking the time to leave us this review. I'm so sorry to read that your experience was less than perfect. I'm glad the items eventually arrived safe, and undamaged but I'll be sure to look into what happened to ensure it doesn't again in the future. Kind regards, Adam

Posted 4 years ago

“This was my first purchase from Woolroom and while I haven't yet received the pillow I feel I can comment on my buying experience at the time of the order. I wanted to use my credit card for the purchase but for some reason, when I got to the last page after entering all the card info, the page went blank and I never got a confirmation page. So I was left wondering if the order actually went through or not. I waited a day and did not find a confirmation email in my inbox so I tried placing the order again this time using Paypal. The order was successful that time. Anyway, no big deal it's just that it left me with an uneasy feeling not know if my order went through.”

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Posted 4 years ago

“I signed up for the newsletter after placing my order. It would have been better to state on the order form that one could receive a discount prior to placing the order. Have not yet received the order so cannot respond to the other questions.”

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Posted 4 years ago

“So sad that your ordering system did not know of the *out of stock* issue. Seems we all wanted and the demand was so overwhelming we must all wait. So glad to get quick response of situation and am patiently waiting. Best regards, Mary”

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Posted 4 years ago

“Ordered a week ago and item has not shipped as far as I can tell. I also have not received a delivery estimate date and my order is still in “payment authorized” status. Would just be nice to have a shipping estimate.”

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Posted 5 years ago

Thank you for your review. I am sorry that your order was delayed and this was partly due to the Easter long weekend holiday and then the catch up of a large volume of sales. We usually try to provide an express service to the US of two day shipping and so we apologise that you did not receive your woolroom products as quickly as we would have liked. You should now have received them and I hope you are enjoying your new comforter and topper. Kind regards. Karen

Posted 4 years ago

“Disappointed in the fabric cover. It seems to crackle and be very stiff. I purchased wool for several reasons, but the cover takes away from almost every one of those reasons. I will have to take out the filling and use different covers. Shipping was good.”

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Posted 5 years ago

Hi, Thank you for your review. I'm sorry the quality of the fabric is not what you expected and is "crackly". Sometimes the products do take a few days/nights use to soften up and for the customer to get used to the fabric as it is different from the down and synthetic bedding products. We hope you do try our bedding again. Sally

Posted 5 years ago

The Wool Room is rated 4.7 based on 386 reviews