Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

“The comfort level is nice however, the other higher end duvet we bought for our children is much nicer and more generous in sizing. For the price it is acceptable, but it just barely covers the top of a king sized bed and had I known it was so small or had the company had a better return policy I would return it and I would spring for the more expensive brand with more generous sizing.”

Helpful Report

Posted 5 years ago

We are sorry to read you are not happy with your new comforter. I can see you have ordered the US King size which is the standard size for the US so we are a little unsure as to why it is too small. We do also offer a free return policy on all unused items, did you make contact with us for a free return lable if unused? Thanks, Woolroom

Posted 5 years ago

“This pillow is really well made, and it's great you can adjust the amount of filling. However, it is not at all soft. The filling is very firm and is easily compacted making it more firm. Plus it's hard to get and keep an even distribution of the filling. Nice idea but needs work.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not 100% happy with your pillow. We find that the more you pull apart the filling the better the pillow will feel and will keep its shape, you can also add more wool if you feel it is not quite full enough. Thanks, Woolroom

Posted 5 years ago

“We have a memory foam mattress which is hard and hot. The wool topper has made it less hard but doesn’t give quite the comfort I had hoped for. And the topper hasn’t made much difference to getting hot.”

Helpful Report

Posted 5 years ago

We are sorry to hear this, the topper is very well filled and should give a layer of comfort between yourself and the mattress. Thank you for the feedback, apologies it wasnt quite right for you. Woolroom

Posted 5 years ago

“Although the sheepskin is very good i was disappointed to see that it was made and imported very Vietnam, i was under the illusion that all of your goods were produced in the UK.”

Helpful Report

Posted 5 years ago

I am sorry to read of your disappointment. We source all our wool and cotton in the UK for our bedding but the accessories do sometimes have to be sourced from further afield, aplogies this was not listed online. Woolroom

Posted 5 years ago

“Quality not as good as the description a thin quilt not duvet Fairly efficient service but waiting for refund first for returned goods sent back promptly. Buying from websites does not suit me!”

Helpful Report

Posted 5 years ago

We are sorry to hear you were not happy with your order, wool duvets do tend to be alot thinner than other filled duvets based on how the wool is carded, we are sorry it wasnt quite right for you. Thank you, Woolroom

Posted 5 years ago

“Somehow my zip code was incorrectly written on package and was shipped to another address. The box was much too large for the item and was smashed and torn. Luckily I received two days later with the item unharmed.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review. I'm so sorry to read that your experience was less than perfect. I'm glad the items eventually arrived safe, and undamaged but I'll be sure to look into what happened to ensure it doesn't again in the future. Kind regards, Adam

Posted 5 years ago

“Good experience choosing and purchasing duvet recently. Not that impressed with courier; unable to track item nor arrange pickup (cf delivery) through their web site IT failure”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. Whilst we are glad you were happy with your purchase, it is concerning that you experienced issues with delivery and we apologise for this. We will 100% feed this back to our courier to ensure this issue does not happen in the future. Thank you for letting us know so we can make improvements to the delivery service going forward! Kind regards, Woolroom

Posted 5 years ago

“The product is excellent, we ordered a Oxford 9000. However, we found the customer service to be slow and inexperienced when dealing with a delivery issue (the wrong mattress was delivered initially). We were offered no compensation for the inconvenience and no apology. Unfortunately, their premium products are not supported by a premium customer services team. They will undoubtedly comment below that they are a small family run business but you cannot excuse poor customer relations when selling expensive luxury items. I probably would go elsewhere in the future.”

Helpful Report

Posted 5 years ago

“Excellent service. Not sure re product...woollen pillows. Still waking very hot in the middle of the night, and neck uncomfortable on waking . Purchased a mattress last year and this has been amazing! Disappointed with pillow purchase thus far. Rating is for mattress and pillows combined.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review. We're sorry that you've not been having a great time with your pillows. Having looked into your order I can see that you've ordered the Deluxe pillows which are fully-adjustable by adding or taking wool away. Have you managed to now find the perfect depth for you? Thanks, Adam

Posted 5 years ago

“Strange smell and a bit lumpy”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave us this review. We're sorry that you are finding that the cushion pads that you ordered has a smell to them. This will be the natural wool smell, which will dissipate in time (once removed from their packaging). As for the lumps, this doesn't sound very good. If this is still an issue, it would be worth contacting our customer service team on 01780 461217. Apologies once again for any inconveniences that may have been caused. Kind regards, Adam

Posted 5 years ago

“Love the feel and lightness of this duvet but personally I’ve not noticed any improvement in keeping me cooler at night”

Helpful Report

Posted 5 years ago

Hi Fiona, thank you for taking the time to leave us this review. We're glad that you're happy with the lightness and feel of your duvet, but sorry to read that you're not feeling the benefits just yet. Can I just check whether you're using all natural bed linen? The reason I ask is polyester/polycotton bedding can restrict the breatheable capabilities of wool. As you'll see from the thousands of other reviews, our bedding truly does work and we want to ensure that you're experiencing all the amazing benefits that so many others are :) Kind regards, Adam

Posted 5 years ago

“Unfortunately not as good as you make out! Rather disappointing for what it cost👎”

Helpful Report

Posted 5 years ago

We are sorry to read the woolroom products were not quite right for you, they do have some amazing properties for allergies and temperature regualtion but we understand theat they aren't for everyone. Thank you, Woolroom

Posted 5 years ago

“This was my first purchase from Woolroom and while I haven't yet received the pillow I feel I can comment on my buying experience at the time of the order. I wanted to use my credit card for the purchase but for some reason, when I got to the last page after entering all the card info, the page went blank and I never got a confirmation page. So I was left wondering if the order actually went through or not. I waited a day and did not find a confirmation email in my inbox so I tried placing the order again this time using Paypal. The order was successful that time. Anyway, no big deal it's just that it left me with an uneasy feeling not know if my order went through.”

Helpful Report

Posted 5 years ago

“The ordering process was simple and easy. However, after I placed my order and received the email confirming my order, I didn't get any form of notification of what was happening. After a week or so, I decided to email woolroom to get the status of my order and they informed me that I had ordered items they didn't have in stock, which was delaying shipping. It would have been nice if I knew at the time of ordering or with the order email confirmation that there would be a delay in shipping my order due to the out of stock items. I was left wondering during the week with no communication whether my order shipped or not and whether I needed to be available in the event is just got dropped on my doorstep.”

Helpful Report

Posted 5 years ago

HI Michael Thank you for taking the time to write a review. I apologise that we did not contact you immediately to ask if you would like your order to be split so that we could send out the item that we had in stock. This is our usual practice. I also confirm that our products are shipped to the US using Fedex, fully tracked and need to be signed so would not be left at the doorstep. I hope you are now enjoying our products are please accept our sincere apologies again that you were not contacted. Kind regards. Karen

Posted 5 years ago

“i love the wool beeding set i bought from the wool room but despite following their washing instructions the mattress cover shrank in the wash by 10cm. It's so dissapointing considering their items are so expensive and I was really careful in following their washing instructions”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us this review. It sounds very odd that the mattress protector shrank. We sell thousands of these yearly with very little issues reported. If you've not already, can I ask that you contact our customer service team on 01780 461217? Thanks in advance, Adam

Posted 5 years ago

“I signed up for the newsletter after placing my order. It would have been better to state on the order form that one could receive a discount prior to placing the order. Have not yet received the order so cannot respond to the other questions.”

Helpful Report

Posted 6 years ago

“Very high quality. Polite customer service. However, after a trial night we were still much too hot so asked to return it, and were very politely told that this was not possible. We understand the hygiene issues but were obviously annoyed to have spent this much on a product we can't use during the summer.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us this review, Shan. We're glad that you're happy with the quality and the customer service you received, but sorry to see that you're finding the duvet too hot for you. For future reference, we do offer a 'complete bedding set' which consists of a duvet, pillows and a mattress protector. While this is a bit more of an investment, we have proven that you'll get the best results from being cocooned in wool. As a result of this, we do offer a 30 Night Sleep Guarantee on the complete sets meaning you can test them, and return if you don't find you're sleeping markedly better. We hope to be able to welcome you back to Woolroom again in the future :) Kind regards, Adam

Posted 5 years ago

“So sad that your ordering system did not know of the *out of stock* issue. Seems we all wanted and the demand was so overwhelming we must all wait. So glad to get quick response of situation and am patiently waiting. Best regards, Mary”

Helpful Report

Posted 6 years ago

“Using the pillow was like resting my head on a boulder. I had the worst three nights sleep in a row! I have a Woolroom duvet already which I'm happy with and was so looking forward to this but no, its going back. In this instance I'm giving it an 'acceptable' but in terms of their ethics, I would rate them highly.”

Helpful Report

Posted 6 years ago

Thank you for the feedback, we are sorry to hear you did not sleep well with the pillow. I can see we have emailed you directly to discuss in more details. Best wishes, Woolroom

Posted 6 years ago

“It's okay, but it's not true to size so it's a bit of a stretch to get it over the mattress. Nice enough.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are struggling. Have you tried to measure to see if it is the correct size? They should be a little tight but do give once they have been used for a few nights. Thanks, Woolroom

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room Reviews