The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.68

4.7 Rating 386 Reviews

92 %

of reviewers recommend The Wool Room

Company Reviews

Questions

Metrics

4.7

Based on 386 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland
Leicester
LE15 8QD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This yet nor a review of the product. It is a review of the purchasing experience. The order was placed on January 2. Today is Jan 8. The order status has said Payment authorized since Jan 2 with no update now for eight days. I sent a request by chat on Jan 6. No communication in response. How long does it take to get the order processed and shipped? Thank you.”

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Posted 4 years ago

“Its been a week since I ordered and have not received a shipping notice, but am being asked to rate their service. Things seem in the wrong order. Hoping my items ship soon.”

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Posted 4 years ago

“I'm concerned because you are asking for a review and I haven't received my order yet! I'm sure the items will be wonderful.... but I'm concerned that I haven't gotten them yet!”

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Posted 4 years ago

“US Size Deluxe Washable Wool Comforter - All Season Where the two pieces are getting attached the buttons are loose. So for few days i was wondering as why in the middle part of the comforter was puffy when i pulled out the duvet I did see it came loose one of the comforter. I tried to attach again but as you move the comforter it was diattached again so i gave up and pull one of the pieces out.”

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Posted 4 years ago

“Items didn’t ship until days after the order. Nothing was said about a possible delay in shipping when the order was placed. The advertised 2-day shipping was misleading and gave the expectation the order would be received in 2-3 days. I was expecting it to arrive the day it had been shipped, which was 3 days after the order.”

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Posted 4 years ago

“I purchased the Classic pillow. It smelled so strongly of lanolin that I needed to air out outside for a few hours before trying it out. The pillow itself was quite stiff and I couldn’t find a comfortable spot for my head. I’ve shipped it back for a refund.”

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Posted 4 years ago

“US buyers beware. The quality of the pillow is well made. However, I was unhappy with the comfort personally. The company said they would have a shipping label for me, but I never received it. After emailing a few times with no response about the shipping label, I went to see how much it would cost to ship. Warning, if you are dissatisfied you have to pay for shipping and the cost to ship was ridiculous, therefore, not worth sending back. After emailing the company, explaining the situation the company disregarded my emails and never replied to them. Also, the zipper part was broken, which I can live with; I cannot live with the fact that the company didn’t seem concerned about my dissatisfaction. If they truly cared about their customers, they would have made it right. Very disappointed.”

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Posted 4 years ago

“I am disappointed, your duvet is NOT super light and cool. I spent big buck to get it to Canada and can not use it. What are my options?”

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Posted 4 years ago

Hi, I'm sorry to read that you are not happy with your comforter. If you email customer services then they will be able to help and advise. Kind Regards Sally.

Posted 4 years ago

“I imagine the products are great but I ordered one thing - a pillow - and received a mattress cover. I was very much looking forward to my new pillow.”

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Posted 5 years ago

Hi, Thank you for leaving a review. I'm sorry you have had the wrong item sent to you. If you contact Customer Services on info@thewoolroom.com and explain the issue, we will be able to rectify this. Thanks Sally

Posted 5 years ago

The Wool Room is rated 4.7 based on 386 reviews