The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a mattress cover because I hoped it would stop me sweating on my Memory Foam mattress. It is very comfortable and has improved the situation but not cured it.”

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Posted 6 years ago

“I bought the matress protector-excellent product, it makes the bed very cosy and I finally got rid of my back pain. However, the product shrinked after washing although I followed the instructions on the product label:washing machine on wool programe, with wool detergent. I think the problem is that on the product label it says that you can wash it at 40 degrees, and most probably this is not the case.”

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Posted 6 years ago

“Woolroom products are great, however, we only buy bedding once in a while so I don't see the need for me to be inundated with emails about last minute sales or offers when i have only just bought a product, Please refrain from this constant bombardment or I will just put you over to junk mail and then you will have lost me completely!!!!!”

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Posted 6 years ago

“Goods took to long to come, was not impressed with the bed protectors. have send same back.”

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Posted 6 years ago

“After no response for 4 days I had to contact the woolroom to check when I should expect to receive my mattress topper. Turns out there was an unforseen problem which was quickly remedied. I only wish they could have let me know this as reviews I read were saying delivery was normally within 1-2 days. The mattress is well made & lovely & comfortable but unfortunately does not help regulate my temperature. So disappointed as I thought this was the answer to my sleepless nights. I already have a wool duvet purchased elsewhere. So back to the drawing board to see what else I can do. This was a costly mistake.”

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Posted 6 years ago

“The pillow feels very flat. I don’t feel like the standard amount of wool is sufficient and I don’t want to waste more money on wool filling when I feeblike I’ve paid enogh already”

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Posted 6 years ago

“Very efficient service but didn't need to pay the expense of it coming recorded delivery as was not an expensive item.”

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Posted 7 years ago

“I have mixed feelings about the wollroom. My first order of bedding bundle went well, fast delivery, great quality, so 5 stars. My second purchase was not so good however. Needed new mattress so thought will try woolroom. The mattress was supposed to be regular tention but was very hard due to lack of padding, you could feel strips of metal, loose fabric at the top. Decided to return as part of 100 days warranty, however they are just not coming to collect it. Having said this I still believe woolroom is a great company with good customer service, just no luck with the product I really wanted to love and slow pick up service.”

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Posted 7 years ago

Good Afternoon, Thank you for the feedback, I can see that the mattress has now been collected as part of the 100 day guarantee and a refund has been applied. We try to keep the process as smooth as possible but unfortunately we rely on pick ups when the logistics company is in the area, apologies for any delays in having this resolved for you. Many thanks, Woolroom

Posted 7 years ago

“Unfortunately I never received my product as the courier service was very incompetent making several mistakes with my delivery. In the end I requested a refund which was processed very quickly with excellent customer services. I hope you reconsider your courier choices in the future so I am able to make a successful order”

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Posted 7 years ago

“I have just received the pillow, and i'm hopping that will give me a good night sleep.”

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Posted 7 years ago

“Wool Duvet. Read the guarantee before you buy. Lovely looking duvet but does not stop me overheating so very disappointed in this as the only reason I bought it. Guarantee does not cover unless you buy duvet and mattress protector or topper. I am now the owner of an expensive wool quilt that does not do what I thought it would.... I would never have spent this amount on a duvet usually so quite upset really...”

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Posted 7 years ago

“Excellent product - pity you did not follow the " Delivery Instructions " !!!!! You asked for any special delivery details and then delivered a week before !!!!!”

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Posted 7 years ago

“I bought a mattress protector to cool down my Tempur mattress. I think it is helping, but I won't really know till next summer, unless we have a heatwave meantime ...”

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Posted 7 years ago

Thank you for your review. Kind regards Adam

Posted 7 years ago

“My order was dispatched quickly and had no issues with Woolroom itself. I would have scored you much higher but your courier DPD let you down badly. You advised me I would get an email with a timeslot for delivery and would be able to track its progress. Didn't happen. I was advised by the courier Menzies who delivered that DPD do not consider where I live to be part of the mainland which is utter rubbish. I would advise a choice of delivery options for rural areas as from experience the only company that is reliable is the Post Office.”

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Posted 7 years ago

“I have matress topper, quilt and pillows and protectors to help overheating husband. Really pleased with them. Arrived within a couple of days. Lovely quality and what a bonus to have flame resistant qualities. Definately worth every penny”

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Posted 7 years ago

“When will I receive my three wool throws from Thank you Isabel maynard”

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Posted 7 years ago

Hi Mrs. Maynard, I've forwarded your tracking number and the FedEx tracking link to you so you can keep an eye on progress. Looks like they've made it across the water and they're at your local depot so they should be with you real soon. Please let us know if you need any further assistance. All the best, woolroom Customer Service Team

Posted 7 years ago

“can't say about the company but the pillows were awful. they were soft to start but instead of being made with wool batting they are just stuffed with wool consequently the head pushes the wool to the top of the pillow and leaves my neck hurting in the morning. going back to memory foam. waste of money.”

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Posted 8 years ago

“Efficient processing of order, packaging and despatch. I bought the deluxe topper - partly based on the company blurb and previous reviews which indicated it would not be hot. Even though it's still cold at night I am finding it uncomfortably warm. Apart from that it's very comfortable.”

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Posted 8 years ago

“Already have a summer duvet and mattress topper which we are very pleased with so decided to replace our winter duck down duvet. Read the reviews on the medium classic which said it was warm and comfortable which we then bought. Now wish we had bought the warm as we're waking up cold during the night and have to put blankets on the bed. Looking forward to summer.”

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Posted 8 years ago

“Good customer service. Ordered a wool mattress protector as my son always complains of being too warm in bed, hoped it would help him feel cooler after reading about the wool protector but unfortunately it's made no difference which is a shame as the protector is pricey.”

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Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us your comments. We are sorry to hear that our wool protector is not working for your your son. If you have not already, may I suggest trying cotton bed linen with your protector and see if this makes a difference. If you have any further queries or questions, please do not hesitate to contact our Head Office on 01780 461217. Many thanks, Katie at The Wool Room

Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews