Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always find what I'm looking for & the service is excellent & quick”

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Posted 2 years ago

“always absolutely reliable”

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Posted 2 years ago

“Fantastic service.”

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Posted 2 years ago

“Service, quality of communication and expediency of delivery were all first class 👌”

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Posted 2 years ago

“Received promptly, book as described. Purchased to learn nursery rhymes with my 6 months old.”

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Posted 2 years ago

“You did yourselves no favours with this order, placed on 11 December. Your courier Evri emailed me on 17 December to say the order was at their hub, and the tracking facility showed that it was at their local depot on 18 December. On 22 December it was still not out for delivery, and I contacted you to let you know. On 29 December Evri emailed at 13:33 to say that the order would be delivered between 13:00 and 15:00. The delivery took place at about 16:30. Also the package was not in great condition. Much of its exterior was contaminated with an oily or greasy substance. I hope this is an isolated case, but I would suggest you monitor your courier's performance closely and consider changing to a more reliable alternative.”

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Posted 2 years ago

“Great range, book was delivered in good time (especially given pre-Christmas rush!) and perfect condition. Great purchase!”

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Posted 2 years ago

“Ordering was easy and fast, packing was good and my book arrived ahead of schedule! Cant do better than that.”

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Posted 2 years ago

“Wordery is efficient and quick. Delays through postal strikes were dealt with by sending multiple orders out singly and lots of communication with me. Books are well-packaged, but not unnecessarily so.”

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Posted 2 years ago

“I ordered on the 15th Dec and one of the books still hasn't arrived two weeks later. I asked for help and they've told me to wait another week before they will contact the courier. Useless for a Christmas present.”

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Posted 2 years ago

“I ordered a book 3 weeks before Christmas as a gift, 1 week before Christmas I still had no item and no update on the order so I contacted them, was finally given a tracking number which when used still said "we are expecting it" which to me would suggest it hasn't even been sent and the response from the customer service agent said if it hasn't moved in 3-5 days to contact again which using those dates would take it to Christmas day where obviously no one would be working so would have no item and no contact from anyone, so I ordered the item from amazon to get here in time and recueved it the next day. It is now the 30th of December so more than a week later the item is still showing on tracking just as "we are expecting it" and I've had no further response from customer service, so i have no item and am not even be able to return to get a refund since I purchased the item elsewhere and got it before Christmas. Avoid at all costs!”

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Posted 2 years ago

“Good price, good delivery and easy to order”

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Posted 2 years ago

“It was straightforward to find and order 'The Wee Free Men' on Wordery's website. Delivery was free and in the mouth of Christmas very speedy. Great job. They have not let me down yet.”

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Posted 2 years ago

“Slow. Some books took a very long time to arrive, longer than other online suppliers.”

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Posted 2 years ago

“Great product shipped quickly, excellent price, completely satisfied!”

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Posted 2 years ago

“Great price, easy website to use plus quick, free delivery!”

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Posted 2 years ago

“never got my parcel”

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Posted 2 years ago

“Efficient service and books in good condition. I love this company!”

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Posted 2 years ago

“Great easy service and delivery”

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Posted 2 years ago

“Delighted with my purchase. Goods arrived well packed and information (emails) give me details of despatch and tracking details. Arrived within 7 days, despite the postal strike.”

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Posted 2 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews