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Wordery.com Ltd Reviews

4.7 Rating 83,773 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

4.7

Based on 83,773 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Wordery.com Ltd 5 star review on 9th September 2023

Wordery.com Ltd 5 star review on 9th September 2023

Wordery.com Ltd 5 star review on 5th July 2023

Wordery.com Ltd 5 star review on 29th April 2023

David O'Driscoll

Wordery.com Ltd 5 star review on 31st March 2023

Wordery.com Ltd 5 star review on 19th March 2023

Aleksandra Jarocka

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order I placed was a Christmas present. It did not get there in time as the original email stated. The email update service was good. The order eventually arrived 3 weeks later than the original date given. Despite the free postage, I would hesitate to use this company and it's services again.”

Posted 2 months ago

Hi, We’re so sorry to hear that your parcel didn’t arrive in time for Christmas. We are however pleased to hear that it arrived safely despite the delay. If any future orders do not arrive within our estimates, please don’t hesitate to contact our Customer service team at help@wordery.com Kind regards, Wordery Customer Services

Posted 1 month ago

“The secondhand book was a bit tatty”

Posted 3 months ago

Hi Deborah, We are so sorry to hear that you received a secondhand book. Please be assured that all items we sell are brand new and are not secondhand. If your book does not arrive in pristine condition, please contact our Customer Service team at help@wordery.com.so we can resolve this for you. Kind regards, Wordery Customer Services

Posted 1 month ago

“Whilst the books did arrive as per the order and in perfect condition, each book was shipped separately over a lengthy time frame. I thought this a waste of packaging and deliveries when the books could have been bundled together.”

Posted 9 months ago

“I never got the book but at least they made the refund”

Posted 10 months ago

Hi, I’m sorry to hear your order did not arrive. I’ve checked the tracking details for your order which confirms the parcel was returned back to us due to Correos being unable to locate the address. If you experience any delivery issues with a future order, please do not hesitate to contact us on help@wordery.com. Kind regards, Wordery Customer services

Posted 10 months ago

“Very slow delivery”

Posted 11 months ago

“You used to be quick. Unfortunately my order took ages and it took more than a week to let me know there was an unidentified problem with one of the books.”

Posted 1 year ago

Hi Sheila, Thank you for your review. I'm sorry that part of your recent order was dispatched later than expected. On rare occasions there are delays outside of our control and we try our best to keep customers updated. I am however glad to see that the delayed item reached you promptly after being dispatched. I am also pleased to see that the remainder of your order was delivered well within. We can see that you're a long term Wordery.com customer and we hope that this recent delay does not deter you from using Wordery again in the future. Wordery Customer Services

Posted 1 year ago

“i liked it. 2 books came in and were in kinda good conditions but the last one didn’t. And it was the book i was expecting the most. It stopped on the border. i don’t know if that’s still your problem or not but it is a bit weird that the most expensive book stopped there. and because i didn’t saw that email fast enough it was send back.”

Posted 1 year ago

Hi Zana, Thank you for your review, I am sorry to hear that you have not received one of the books in your order and I apologise for the inconvenience caused. Our Customer Service team are more than happy to help you, please could you email us so we can investigate this for you? You can reach our Customer Service team at help@wordery.com. Please add 'FAO Review team' in the subject title with your order information so we can pick this up for you. Kind regards, Wordery Customer Services

Posted 11 months ago

“Long delay in delivering”

Posted 1 year ago

Hi, Thank you for your review. I’m sorry to hear that your order arrived later than expected. I have checked your order details and I can see that there was a delay with the item arriving from our supplier warehouse. I am however pleased to see that the delayed item arrived within 2 days of being dispatched. I hope you'll accept our apologies for the delay in receiving part of your order, we hope this does not deter you from using Wordery again in the future. Kind regards Wordery Customer Service

Posted 11 months ago

“Very disappointed wordery are using the dreadful evri. I”

Posted 1 year ago

Hi, Thank you for your review, I am sorry to hear that you are not happy with one of the couriers that Wordery use. We use a number of different couriers to dispatch our orders, all of whom have excellent service and delivery records. The courier will be determined by a number of factors, such as location, size, weight etc. More information on this can be found on our 'Help & Contact' page. I have checked your most recent order with Wordery and am pleased to see that the courier in question delivered both parcels successfully, within our estimated delivery dates. Wordery Customer Services

Posted 11 months ago

“Items posted promptly and the price is competitive. The books are not always secured properly in the packages and end up having some damage. The site used to have some fantastic discounts which i used for years, but no longer have them which is very dissapointing.”

Posted 1 year ago

Hi, Thank you for your review. I’m pleased to hear that you are happy with our prompt dispatch and competitive pricing. I’m sorry to learn that some of your books have arrived damaged. If you have any issues with your current or future orders, please email photos of the damaged item/s to help@wordery.com and our Customer Service team will be happy to help. Kind regards Wordery Customer Service

Posted 11 months ago

“Sadly, the couriers did not deliver my book within the time frame given (several days beyond), so it has ended up being forwarded in the post by my son. As a result, I'm held back in the project I wanted it for. This is the first bad experience with Wordery I've had, I hope it's a one off, because you're usually great.”

Posted 1 year ago

Hi Susie, Thank you for your review. Please accept our profuse apologies for the delayed delivery. The majority of our parcels arrive within our delivery estimates, however it is possible that a delivery can be delayed due to a factor of reasons. For this reason, we do not offer guaranteed delivery dates for our standard delivery option. I hope that your previous good experiences with Wordery will give you the confidence to order from us again. Kind regards Wordery Customer Services

Posted 11 months ago

“I prefer to buy second hand books but I will now continue to order from other websites that support this as the time from ordering the book to delivery was 2 weeks which is too long.”

Posted 1 year ago

“I use Wordery to avoid Amazon. Usually service is prompt and generally you've got the books that I'm after in stock. But on the last couple of occasions delivery took so long that both missed the birthdays they were intended for. In your defence, you did warn me that you were having difficulties, although you didn't specify what these were.”

Posted 1 year ago

“I had a very long wait for my book to arrive…. Nearly 3 weeks and another wait to get an email back after contacting customer services to find out where it was. It arrived far too late for the present it was supposed to be. I returned it over a week ago and it was tracked and signed for but I haven’t heard anything about my refund. Not impressed and won’t use wordery again.”

Posted 1 year ago

“The book has original printing fault, its started about 30 page to the end of the book.”

Posted 1 year ago

“The firm was fine but the parcel went missing for a fortnight. They dealt with this well and gave the option of refund / new delivery. When the book finally turned up they paid for the return.”

Posted 1 year ago

“Please don’t use Evri for delivery they are really rubbish and sent me a picture Of delivery to a rubbish bin. It was eventually found by our back door when we were away. They are the most unreliable delivery service”

Posted 1 year ago

“Delayed a too long.”

Posted 1 year ago

“Unfortunately the packaging used to post a stuffed toy was clearly packaging that should be used for books and was far too narrow. The toy was rammed in and was not even sealed at the end so it was open at the ends and you could see what was inside. The hat on the bear was crushed and has been impossible to put back into shape. Not impressed.”

Posted 1 year ago

“Slow delivery”

Posted 1 year ago

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Wordery.com Ltd is rated 4.7 based on 83,773 reviews