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Wordery.com Ltd Reviews

4.7 Rating 83,773 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

4.7

Based on 83,773 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Wordery.com Ltd 5 star review on 9th September 2023

Wordery.com Ltd 5 star review on 9th September 2023

Wordery.com Ltd 5 star review on 5th July 2023

Wordery.com Ltd 5 star review on 29th April 2023

David O'Driscoll

Wordery.com Ltd 5 star review on 31st March 2023

Wordery.com Ltd 5 star review on 19th March 2023

Aleksandra Jarocka

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made two purchases recently. One went well, the other did not. The first purchase arrived within a few days of the order. However, the second purchase arrived well after the money had been taken from my bank account. You need to make it clearer to customers that not all items are in stock and some need to be obtained from suppliers. In such cases, you need to change your policy and not take the money from the customer's account until the item is actually dispatched.”

Posted 1 year ago

“Disappointingly long wait; wish I'd paid delivery with Amazon.”

Posted 1 year ago

“Disappointing. Was expecting delivery within 4 working days. Did not come until later. Worse still, absolutely NO one told me when it was to be delivered - only notice "that they had it". Really bad service. Why not trust Royal Mail as usual? Dependable. Whilstl used Evril or someone. Dreadful. These people new name for Hermes, which have an appalling reputation here. You need to look into this urgently.”

Posted 1 year ago

“Whilst range of product is good with competitive pricing, delivery time was some 10 days which in current times is just far too long.”

Posted 1 year ago

“Very poor delivery time not fault of Royal mail who cannot deliver a parcel/letter they have not received.”

Posted 1 year ago

“Your customer service has begin to lack in recent years, you use to be my go-to online bookstore because you quick and cared. Waited forever for this book for it to turn up a month late and rather rough looking. A shame.”

Posted 1 year ago

“11 days for a delivery”

Posted 1 year ago

“I ordered the book about 10 days before I needed it for a presentation at church. When I received notification that it had been dispatched , I was told that it would be delivered within the next 5 days. Sadly it was at the wrong end of the 5 days as it was 2 days after I needed it ............................ the information /story was extracted from a recording on the internet.”

Posted 1 year ago

“This isn’t about the book. It’s the delivery. I ordered on the 7/9/22 and it’s still not arrived 21/922.”

Posted 1 year ago

“I assume there must have been reasons for the delivery to take so long in coming of which I have not been made aware”

Posted 1 year ago

“My purchases were a gift, two books chosen carefully to complement each other, so my disappointment stems entirely from the fact that the intended "set" of two books was instead packaged separately and they arrived days apart. I would of course have preferred them to be sent as one gift but indicating this preference was never an option when purchasing. I understand that each book was sent out individually the moment they became available but in this case, the better thing to do would have been to wait until both items were ready for dispatch so they could arrive together.”

Posted 1 year ago

“the disturbing thing was that the delivery was not as first indicated, and led to having to enquire further about what was happening. I presume my niece liked her books otherwise”

Posted 1 year ago

“I ordered a Monet A5 note book but that could not be delivered, so I ordered an alternative A5 note book but the quality of binding for this note book was not of good quality. I was surprised that I had to pay for the cost of the postage for returning this item, which cost over £2. This experience has put me off of ordering from Wordery again. Julie Heath”

Posted 1 year ago

“Like to use Wordery as ordering is easy, but although I chose the free delivery it took nearly two weeks to arrive. If I had paid for the next day or other option, there would have suppliers.”

Posted 1 year ago

“Paid for next day delivery but it was not clear enough that ordering on a Sunday will mean next day is not possible. I was then refused a refund for the premium postal service”

Posted 1 year ago

“I ordered my book but when I was writing my address the Netherlands got added at the end. I tried to eliminate that country but could not do. The shipment got lost. I may get it by Christmas.”

Posted 1 year ago

“Paid over the odds to ensure sore dry delivery but this time promise was not met. This caused us issues for GCSE exam days where the books were required.”

Posted 1 year ago

“Disappointed on this occasion. The delivery dates stated on the website (prior to ordering) were incorrect, which meant this item arrived long after it was needed.”

Posted 1 year ago

“Website good, ordering good. Delivery not so good. For the second time an order wasn't delivered.”

Posted 1 year ago

“Item was dispatched fairly quickly but arrived with marks and slight creases in the cover where it had been stuffed into a card envelope. More care taken in packing would have prevented this. Would be very unlikely to use again!”

Posted 2 years ago

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Wordery.com Ltd is rated 4.7 based on 83,773 reviews