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Wordery.com Ltd Reviews

4.7 Rating 83,773 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

4.7

Based on 83,773 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Wordery.com Ltd 5 star review on 9th September 2023

Wordery.com Ltd 5 star review on 9th September 2023

Wordery.com Ltd 5 star review on 5th July 2023

Wordery.com Ltd 5 star review on 29th April 2023

David O'Driscoll

Wordery.com Ltd 5 star review on 31st March 2023

Wordery.com Ltd 5 star review on 19th March 2023

Aleksandra Jarocka

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Books delivered in good condition. But delivery by Evri was appalling. On both occasions, the delivery man left the parcel next to the front doorstep late at night and didn't knock the door knocker. The parcels were left there all night, exposed to the wet weather and available to be stolen. I got an email from Evri "confirming" the first delivery, with a blurred photo of a completely different parcel outside someone else's (unidentifiable) gate. You presumably use this appallingly incompetent delivery company because they are cheaper than Royal Mail (who you used to use). They are consistently rated by Which? (Consumers Association) as the worst parcel delivery company in the UK, and in my local area people are up in arms about their dreadful, deceitful service. You cannot complain to them as they have no contact address for recipients to complain. Here's my promise: I use Wordery in preference to Amazon, but if my next order from you is delivered by Evri, I will go back to Amazon thereafter and not use Wordery until you stop employing this dreadful delivery company. They are destroying your reputation.”

Posted 1 year ago

“All the parcels arrived - eventually. The delays were excessive and not what I guess most of your customers would expect these days. I do appreciate that this was pre-Christmas and we have industrial actions. What I do object to is the soggy package and damaged book that was "delivered" on 19 December by leaving behind the planter at my front door. It was frosty at the time, the driver did not know that I was in Wales, nor that the weather would turn wet. My copy of Infinite Jest was sodden. I do not blame the driver, I blame YOU. Please forward a return label and reissue the damaged book.”

Posted 1 year ago

“Delivery slow on one item and second item never arrived.”

Posted 1 year ago

“I still haven’t received my purchase, according to Wordery it was dispatched on 30th November it’s now Christmas Day and I’m a present short. I understand that the Royal Mail have had strike action but this can’t be just down to them as I’ve had deliveries from them from other companies.”

Posted 1 year ago

“I ordered a map from Wordery, and it was exactly what I expected. However, it took over a fortnight to get from Gloucestershire to neighbouring Somerset. Admittedly it was nearing Christmas and at a time of postal strikes, but the delay was unacceptable.”

Posted 1 year ago

“Still waiting for it.Driver kept trying to deliver without giving me a time frame to be in”

Posted 1 year ago

“Normally very satisfied but just now very disappointed with non receipt of a book ordered weeks ago which was for a child's Christmas present. Now too late.”

Posted 1 year ago

“I ordered 12 books simultaneously and they were all delivered individually by courier and in individual envelopes. A truly unsustainable model of ordering and I won't be doing this again I'm afraid. Environmental madness. It should be legislated against.”

Posted 1 year ago

“Normally it is very good. However, I am still waiting for a delivery which I was advised would take between 5 and 12 days and that was 3 weeks ago. I haven't received it yet hence my lack of responses below.”

Posted 1 year ago

“Unfortunately my order hasn’t yet arrived and it’s a Christmas present. It would be nice to speak with someone about this rather than automated replies that provide no further information.”

Posted 1 year ago

“Bought jigsaw as a Christmas Present therefore I'm unable to comment fully on item but it arrived on time & all appears to be acceptable with the contents at the time of writing this review”

Posted 1 year ago

“Very slow despatch and subsequent delivery - I have never known it to be so slow. I have used Wordery a lot in the past but would hesitate to do so in future.”

Posted 1 year ago

“Packaging was soaked, but book luckily was OK, however when I contacted Wordery about this, I got one request for a picture of the packaging, then never heard anything again...”

Posted 1 year ago

“The book is great but the delivery was appalling! I have steps leading down to the house and it was left at the TOP of the steps- on the street! It was sheer luck that my neighbour tripped over it on her way out and brought it down to me. And- it was a rainy day but luckily between showers!”

Posted 1 year ago

“It still hasn’t arrived 😢”

Posted 1 year ago

“Very slow dispatch and misleading emails about dispatch.”

Posted 1 year ago

“The book i ordered was not sent to the correct delivery address but to my address instead. I was upset as it was a present.”

Posted 1 year ago

“Unfortunately I have not received my order which was placed 3 weeks ago. Probably not the fault of Wordery but postal strike etc”

Posted 1 year ago

“Extremely disappointing delivery times - not hopeful it will arrive.”

Posted 1 year ago

“The website implied the book I was purchasing was in stock but it took more than 10 days before you dispatched this to the delivery company. Their service was excellent. I have never had a problem with slow dispatch previously.”

Posted 1 year ago

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Wordery.com Ltd is rated 4.7 based on 83,773 reviews