Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,773 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,773 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The books I ordered were not delivered. Wordery will not confirm where they were delivered too and wont refund the cost of the books”

Helpful Report

Posted 1 month ago

“I have only given 1 star because a star is required. I ordered 12 books on the 4th of September, It is now the 9th of November (still no goodies). 5-16 days delivery quoted. When I contacted WORDERY regarding my order I was expected to trace my order not WORDERY. This is my 1st time to order from WORDERY and possibly my last. Forget about customer service !!”

Helpful Report

Posted 5 months ago

Hi Philip, We are so sorry that you haven’t received your Wordery order yet. I have checked your order details and I can see that we are currently investigating this with the courier, we will get back in touch with you as soon as we hear from them. If you require any further assistance, please do not hesitate to contact us at help@wordery.com Kind regards, Wordery Customer Services

Posted 5 months ago

“My order did not arrive at all.”

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Posted 5 months ago

Hi, I’m very sorry that your Wordery order did not arrive and for any inconvenience this will have no doubt caused you. I have looked into your order details and I can see that your order was refunded in full on the 25th October. Please get in touch with our customer services team at help@wordery.com if you require any further assistance with your order. Kind regards, Wordery Customer Services

Posted 5 months ago

“I am extremely disappointed. I didn’t receive the book I paid for in over 2 months, your customer service is ignoring me and it is the first and last time that I bought anything from this site. I want my book or my money back!!!”

Helpful Report

Posted 7 months ago

Hi Dora, We're sorry to hear that you haven't received your book. I have checked your order details and I can see that one of our Customer Services Agents contacted you back in August & we haven't received a response from you yet. Please contact us at help@wordery.com so we can resolve this for you. Kind regards, Wordery Customer Services

Posted 7 months ago

“I ordered three books in three different occasions and I only received one, the other two the delivery company simply returned the packet claiming that the address was incorrect and making no attempts to contact me.”

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Posted 8 months ago

“It has been two months and i have not received what i ordered yet. Upon contact in May, i was told the order could have been lost and it would be re-sent but almost 20 days afterwards i have not received yet”

Helpful Report

Posted 10 months ago

Hi, I am sorry to hear that your replacement order has not yet arrived. I have checked your order details and I can see that your replacement was estimated to arrive by 16th June 2023. I can see that a member of our customer service team responded to your email on the 16th June 2023 to assist with this query. If you require any further assistance please do not hesitate to reach out to us again via help@wordery.com. I sincerely apologise for the inconvenience caused by the delayed delivery. Kind regards, Wordery Customer Services

Posted 10 months ago

“Your service is a disaster. Over a month for delivery to Malta! Also, you should add Messenger in how people contact you underneath.”

Helpful Report

Posted 10 months ago

“Send item back as it was a mistake ,been in touch from the beginning,some mistake on website on the day ,took many without permission as said ,it said you didn't even have item I wanted ,so please as you said just give me back the money already taken .Don't know what happened but needs to be put right ,I can only press low numbers as I don't know what you will do about this ,post send it back Tuesday pm”

Helpful Report

Posted 11 months ago

Hi Sabina, Thank you for your review. We have checked your order details and we’re sorry your order could not be cancelled following your request. We can see that the returned book has been received and refunded in full. If you have any further queries or concerns, our Customer Service team is always happy to help. You can reach us at help@wordery.com. Kind regards, Wordery Customer Services

Posted 10 months ago

“Delivery took much longer than the estimation and the book ordered was delivered damaged which was dissappointing as it was meant as a gift and I was unable to return it due to it arriving just a day before the event.”

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Posted 11 months ago

“never got my package”

Helpful Report

Posted 11 months ago

Hi Nadja, Thank you for your review. We're sorry to hear your order did not arrive. We're pleased to see that you have already contacted us Via email about this issue and we're currently trying to resolve the issue with you. Please do not hesitate to contact us at help@wordery.com if you have any more queries about your order. Wordery Customer Services

Posted 11 months ago

“I have ordered two books from you but sadly have not received any of them yet.”

Helpful Report

Posted 11 months ago

Hi Debra, Thank you for your review. We're really sorry to hear that your items have not arrived. We have just sent you an email to try and resolve the issue with you since your order should have arrived by now. If you have any further queries in the future then please do not hesitate to contact us at help@wordery.com. Wordery customer services

Posted 11 months ago

“They have not replaced the book I bought. It arrived with pages wrongly attached to the spine and lose pages. I am still waiting to hear from them.”

Helpful Report

Posted 1 year ago

Hi Carla, Thank you for your review. We're sorry that your item arrived in this state. Just to let you know, we replaced your item on Thu, 20th April and it was dispatched today. We have just sent you an email with your tracking details so you can follow the progress. If you have any queries about your replacement, please do not hesitate to contact us at help@wordery.com

Posted 11 months ago

“I ordered on March 6, and the order has still not arrived. It’s been more than 6 weeks. I also have not received any updates on the status of the order. I’ll not be able to give a good review or order from Wordery again.”

Helpful Report

Posted 1 year ago

Hi Heather, Thank you for writing us a review. We're sorry to hear that your order has not arrived with you yet. The tracking for the order shows the item arrived on Mon, 20th March and this information has been sent to you Via email now. Please do not hesitate to contact us again at help@wordery.com if you're not able to locate your item. Kind regards, Wordery Customer Service

Posted 11 months ago

“Never received the book”

Helpful Report

Posted 1 year ago

Hi Mokbul, Thank you for your review. I'm sorry to hear that your book did not arrive. I can see that we offered you a refund or replacement for the missing book on the 18th of April and we are yet to receive a response regarding this. If your order has still not arrived, please get back in touch with us so we can resolve this for you asap. Wordery Customer Services

Posted 11 months ago

“I have not received my item and have had no update”

Helpful Report

Posted 1 year ago

Hi, I have checked your order and our email correspondence and I can see that a replacement was arranged for you on the 22nd April. Once dispatched you’ll receive a confirmation of dispatch email which should also include your tracking number. If you require any assistance with your replacement order, please reach out to us via email at help@wordery.com and our Customer Service team will be happy to help. Kind regards Wordery Customer Service

Posted 11 months ago

“I could have bought the same item for the same price on eBay, and I would have received it within 36 hours. I waited almost three weeks for my purchase from Wordery and even had time to contract and recover from covid before I had even a sniff of a delivery date - and I had to register an issue to even get that because there is zero communication between customer and customer service!”

Helpful Report

Posted 1 year ago

“Edition received was in Spanish which was of no use to me, therefore this is being returned. I've had books from wordery in the past and everything has been ok, so this won't prevent me from using wordery, I was just disappointed not to receive what I was expecting.”

Helpful Report

Posted 1 year ago

Hi Teresa, Thank you for your review. I am really sorry to hear that the book arrived in Spanish and not in English, as expected. Our customer service team are always on hand to help if something is wrong with your order. They can be contacted at help@wordery.com and will always be happy to assist you. Wordery customer service.

Posted 1 year ago

“It took long to receive it.”

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Posted 1 year ago

“Sorry , taking a full week before dispatching an order is not good enough.”

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Posted 1 year ago

“It took 2 weeks just to dispatch my simple one book order. This was not the fault of the courier, but that option is not available below.”

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Posted 1 year ago

Wordery.com Ltd is rated 4.7 based on 83,773 reviews