Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,773 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,773 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it took 2 weeks for my product to arrive - I emailed Wordery twice with no response”

Helpful Report

Posted 1 year ago

“Order took ages to arrive, was left out in the rain destroying both items, response from customer services is very slow and three weeks later I am still awaiting a refund...”

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Posted 1 year ago

“I ordered 4 books on the 2nd December to be delivered as Christmas presents. It is now the 7th Jan and they have not been delivered. Postal strikes notwithstanding this is poor service.”

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Posted 1 year ago

“Ordered a gift on the 8th December hoping that would allow plenty of time for delivery before Christmas. Sadly I wasn't emailed until the 23rd December to say my order had been delayed for unforeseen reasons. The communication was not good enough, I didn't have time to make alternative arrangements and my friend went without a gift until the 30th of December 3 whole weeks from initially ordering. I will accept that demand for service goes up at Christmas, however, this is no excuse for not knowing the status of my order or that it would be late.”

Helpful Report

Posted 1 year ago

“Took almost 2 weeks just to dispatch my order. If the item isn't in stock you should say so on your website - if it is in stock it shouldn't take that long to find it and post it. As it turned out a Christmas present which I ordered on 10 December didn't arrive until after Christmas.”

Helpful Report

Posted 1 year ago

“Ordered on 15th Dec, maybe getting delivered on the 6th Jan.”

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Posted 1 year ago

“Damaged book and await response”

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Posted 1 year ago

“My book has not arrived”

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Posted 1 year ago

“Ordered placed 29th November for Xmas gifts. Evri delivered 31st December. Wordery said due to Royal Mail strike....Really Evri Delivered.......Mary Hughes”

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Posted 1 year ago

“Delivery took far too long and no updates or tracking was provided. Missed Christmas gift.”

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Posted 1 year ago

“Still waiting for these books so not sure what sort of review you expect”

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Posted 1 year ago

“As yet I have not received my order. Very disappointed as this was a Christmas gift for my husband. Please either send this or issue me a refund.”

Helpful Report

Posted 1 year ago

“I ordered a book as a Christmas present on 15 December which still hasn't arrived.”

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Posted 1 year ago

“I do not have my book. The delivery service is poor. One receives an email on the day of delivery with no advance warning. Giving me two hours notice is useless if I am more than two hours away. Then the delivery service advises that the parcel is being returned. Then the same process the next day and no way to rearrange. Evri are atrocious and are affecting your reputation. I still do not have my book! You are asking me to review something I don't have yet!”

Helpful Report

Posted 1 year ago

“Sadly the parcel was left in the garden and was not found before the package and contents were damaged by rain and dampness. The parcel could have been left at the front door where it would likely have arrived safely. It was delivered promptly though.... its a shame the delivery team let you down in where it was left.”

Helpful Report

Posted 1 year ago

“I'm actually very disappointed! The book I ordered was a Christmas present for our son, the delivery was meant to be between the 20th & 24th December. I can obviously appreciate the postal strikes but didn't receive the book until 31st December! Also I had 0 notifications along the way of what was happening. It will the last time I use this company!”