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Worktop Express Reviews

2.5 Rating 141 Reviews

37 %

of reviewers recommend Worktop Express

Company Reviews

2.5

Based on 141 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0345 22 22 644

Email:

reviews@worktop-express.co.uk

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Worktop Express 1 star review on 6th February 2024

Worktop Express 1 star review on 26th October 2023

Worktop Express 1 star review on 30th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an Iroko 27mm worktop. Ordering and delivery were no problem. The worktop appeared to be in good order and was fitted. However, as oil being applied I discovered a line of filler had been used right through the middle of the worktop. I brought this to the attention of the support team and was advised as it had been fitted, it couldn't be replaced. However, I do not agree that the quality of this worktop meets reasonable expectations. At no time was I advised prior to purchase that this might occur in manufacturing and the website T&C's does not state that this might occur. However, although offering apology, they are not willing to offer a reasonable refund for a very disappointing worktop that I now have to live with. I note that another recent review has had a similar experience which is very sad. I will not be recommending Worktop Express”

Posted 3 years ago

“Tried to order some worktops from Worktop Express Warrington showroom and for delivery they won't bring the worktops to the first floor of my building (using lift or stairs) so I can carry them inside due insurance purposes. So they'd need to leave them on the ground floor where the lobby is and the worktops won't be safe to leave in the lobby till my partner gets in from work in the evening. They can't do anything other than a whole day delivery window and I don't have anyone available to help me bring the worktops upstairs during the day apart from a single day where we would need to pick them up from the showroom in a hired van in the morning. Due Covid they aren't letting anyone collect from the showroom but they'll let you inside the showroom to browse their range while staff aren't even wearing masks to protect customers. Ridiculous. The worktops are 3 metres long so 2 people can easily carry them outside and put them on the ground where we can then pick them up and load them into the hire van and do social distancing at all times. But this isn't acceptable. Wouldn't bother with this company who are inflexible and staff don't want to find a solution to help. Take your money elsewhere.”

Posted 3 years ago

“Avoid this company like the plague, really quick to take your money, work tops came on seprate days, first worktop damaged but used as it would be covered by upstand, second worktop had a void on front face and you could feel the air pocket of worktop, company not interested, would not replace and only got 20% refunded on worktop, and on top of £40 delivery charge for worktops, I should have known better and used a local firm, its typical of a company thats got too big, customer service gone out of the window.”

Posted 3 years ago

“Brackets are sold singularly, the very definition of a bracket is plural! When I contacted customer services about sending another, which I was happy to pay for, I was told it would cost me a further £4.95 shipping! For a bracket! When I asked about their refund policy I was met with silence. Terrible, would never use again.”

Posted 3 years ago

“The most appalling service we have ever had. We do not recommend this company. Our order arrived very badly packed and as a consequence the panels were damaged. The collection was arranged for Thursday. I was waiting entire day at home, however no one came to collect. We have called Worktop Express, sent emails, left voicemails, however were completely ignored. No refund will be arranged until goods are collected, no compensation on huge inconveniences caused because they company just don't do that. I would strongly recommend to improve on their customer service as they will start losing people who are making them money.”

Posted 3 years ago

“Worst company i have had the misfortune to order from get email at 11 50 stating my black strip is out of stock and i have till 12 oclock to let them no if a want my work tops delivered ... waited all day and had work men booked for my delivery arriving which they did not delivery now a need to wait till friday with no kitchen no sink or water till then when they had nearly a week to contact meand when your paying 58pd for delivery you expect your order on the day stated”

Posted 3 years ago

“Company failed to deliver product paid for on multiple occasions despite agreed dates and paying a premium price for service. When called they promised a time and date but they failed again. Called customer services multiple times who failed to answer the calls during weekdays and weekend. Messages left with the company are not returned. Refusals from the company to call the customer to provide delivery times. Lots of huffing and sighing from “Hattie” on the phone. Overall a thoroughly unpleasant service. Think carefully about the other options available.”

Posted 3 years ago

“Totally and utterly ridiculous. Once ordered the customer service dissolves Not recommended”

Posted 4 years ago

“Given the choice to pick up some up stands I ordered, I decided as they confirmed a one day delivery at a cost of £15 it was easier to go for that. I had the builder at home waiting for them but by 1pm they hadn't arrived. I chased them, to be told they would arrive about 2pm. Still no delivery at 3.30pm I chased again to be told, the driver couldn't find me so didn't deliver them. Not sure why he didn't call for directions. I was told they would arrive the following day.....they didn't. I then had to go away so arranged for them to be delivered the following day directly to the builders home. They didn't arrive there either. Now I would normally vote with my feet, unfortunately these are the only up stands I can find that match my out of production worktops. A new date was arranged for today. They still have not been delivered but a "compost bin" has been delivered instead!! I am now told that a new order will be raised but they are out of stock and I have to wait another 9 days for them. I have had to pay a builder 2 half days waiting around and now he has to re-arrange his workload again, all due to WorkTops Express failing big style on a simple delivery.”

Posted 4 years ago

“Worst Customer Care Service ever !!! Do not except them to sort a situation out with logic. And If you live in town, they « don’t do stairs » with their delivery options, not even if you booked the most expensive way for you to be delivered. Better using any other competitors than them !”

Posted 4 years ago

“Worktops weren't delivered as driver didn't contact us by telephone as arranged. Phoning the company constantly only to be fobbed off. Hassle with refund as they are dishonest and try to hold on to the refund! Very bad experience, I would not recommenced to anyone I would warn people to avoid or they will wait for a delivery that will not show up and possibly loose all money paid to this shoddy dishonest company.”

Posted 4 years ago

“Discussing people to buy from, delivery never turned up and problem with refunding me, customer service are awful. Bought on ebay ' THE CHIPPY SHOP 'Told so many lies and wasted so much time 3 separate days waited all day and they were just lying then they fiddle the refund money - tried to keep my money! reported to Trading Standards and I advise everyone else to report them - unfair trading - false advertising.”

Posted 4 years ago

“Worktops weren't delivered as driver didn't contact us by telephone as arranged. i have communicated several times with the company, and been advised that the refund had been processed, however I still haven't received refund 15 days later, and the customer services rep i have spoken with most recently advised the refund was processed yesterday ( the same person who advised me that it had been processed on 17th December). I would avoid this company at all costs, they do not appear to invest in ensuring that their customers have a satisfactory experience.”

Posted 4 years ago

“Ordered work top, on day of expected delivery ,got phone call saying it was damaged , that was on a last Friday and was told ,a replacement would be sent on Monday, between 7.45 and 9.45. NoPhones or emails. by 11.15 We made a call only to be told they don’t have what we order in stock and we will have to wait till the 9 Jan 2020. Not happy”

Posted 4 years ago

“I was sent a damaged sink . I spent over £400 pounds with my purchases . I was offered a replacement but not until few days later . I explained I cannot wait so long . I wanted a substantial discount to compensate for the sink and having to pay extra to the workman. I was only Offered a minor amount . I could not speak to any senior Person . Issue unresolved”

Posted 4 years ago

“Worked for the company for 4 months, was told to leave after having a few days off after being told I had pneumonia... I have seen how they treat customers and its shocking. One customer I had been to in total 5 times to deliver a worktop which the company kept sending back to him hoping he would except the worktop so they didn't have to replace it and tried to charge him for delivery everytime. The amount of times a customer has refused a worktop and we have been told by higher management to leave it in the depo and re deliver in a few days, the customer wont notice. The Van's are old and dangerous, and we have no real support from the company to keep the worktops in tact, so when the worktops get damaged in transit they try and charge us for the damage. Dont waste your time with this company. For your ordering a normal uncut worktop they are not to bad but if you want anything cut to your specific needs your going to have problems. Complete joke of a customer service which even for drivers are a nightmare to get hold of.”

Posted 4 years ago

“Worked for the company for 4 months, was told to leave after having a few days off after being told I had pneumonia... I have seen how they treat customers and its shocking. One customer I had been to in total 5 times to deliver a worktop which the company kept sending back to him hoping he would except the worktop so they didn't have to replace it and tried to charge him for delivery everytime. The amount of times a customer has refused a worktop and we have been told by higher management to leave it in the depo and re deliver in a few days, the customer wont notice. The Van's are old and dangerous, and we have no real support from the company to keep the worktops in tact, so when the worktops get damaged in transit they try and charge us for the damage. Dont waste your time with this company. For your ordering a normal uncut worktop they are not to bad but if you want anything cut to your specific needs your going to have problems. Complete joke of a customer service which even for drivers are a nightmare to get hold of.”

Posted 4 years ago

“Damaged in transit, don't expect a resolution! £180 breakfast bar worktop damaged in transit. I contacted Worktop Express at the earliest opportunity and have been offered £27 compensation. The partial thickness gouge halfway along the worktop surface renders the item useless, however as a pragmatic solution to reduce costs of resupply, delivery and a further half day employing a kitchen fitter, I proposed fitting (temporarily or otherwise) the damaged worktop. Worktops Express have dismissed my consumer rights and maintain their offer of £27, which equates to a 6% refund on a £450 order. Very disappointed!”

Posted 4 years ago

“Awful customer service - abrupt and unconcerned. Didn’t reply to a follow up letter. Once they have your money they don’t care - just hope that you don’t need aftercare”

Posted 4 years ago

“Not great when things go wrong”

Posted 4 years ago

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Worktop Express is rated 2.5 based on 141 reviews