Name: Worktop Express
Rating: 2.39

“Worktops weren't delivered as driver didn't contact us by telephone as arranged. i have communicated several times with the company, and been advised that the refund had been processed, however I still haven't received refund 15 days later, and the customer services rep i have spoken with most recently advised the refund was processed yesterday ( the same person who advised me that it had been processed on 17th December). I would avoid this company at all costs, they do not appear to invest in ensuring that their customers have a satisfactory experience.”

Helpful Report

Posted 5 years ago

“Ordered work top, on day of expected delivery ,got phone call saying it was damaged , that was on a last Friday and was told ,a replacement would be sent on Monday, between 7.45 and 9.45. NoPhones or emails. by 11.15 We made a call only to be told they don’t have what we order in stock and we will have to wait till the 9 Jan 2020. Not happy”

Helpful Report

Posted 5 years ago

“I was sent a damaged sink . I spent over £400 pounds with my purchases . I was offered a replacement but not until few days later . I explained I cannot wait so long . I wanted a substantial discount to compensate for the sink and having to pay extra to the workman. I was only Offered a minor amount . I could not speak to any senior Person . Issue unresolved”

Helpful Report

Posted 5 years ago

“Worked for the company for 4 months, was told to leave after having a few days off after being told I had pneumonia... I have seen how they treat customers and its shocking. One customer I had been to in total 5 times to deliver a worktop which the company kept sending back to him hoping he would except the worktop so they didn't have to replace it and tried to charge him for delivery everytime. The amount of times a customer has refused a worktop and we have been told by higher management to leave it in the depo and re deliver in a few days, the customer wont notice. The Van's are old and dangerous, and we have no real support from the company to keep the worktops in tact, so when the worktops get damaged in transit they try and charge us for the damage. Dont waste your time with this company. For your ordering a normal uncut worktop they are not to bad but if you want anything cut to your specific needs your going to have problems. Complete joke of a customer service which even for drivers are a nightmare to get hold of.”

Helpful Report

Posted 5 years ago

“Worked for the company for 4 months, was told to leave after having a few days off after being told I had pneumonia... I have seen how they treat customers and its shocking. One customer I had been to in total 5 times to deliver a worktop which the company kept sending back to him hoping he would except the worktop so they didn't have to replace it and tried to charge him for delivery everytime. The amount of times a customer has refused a worktop and we have been told by higher management to leave it in the depo and re deliver in a few days, the customer wont notice. The Van's are old and dangerous, and we have no real support from the company to keep the worktops in tact, so when the worktops get damaged in transit they try and charge us for the damage. Dont waste your time with this company. For your ordering a normal uncut worktop they are not to bad but if you want anything cut to your specific needs your going to have problems. Complete joke of a customer service which even for drivers are a nightmare to get hold of.”

Helpful Report

Posted 5 years ago

“Damaged in transit, don't expect a resolution! £180 breakfast bar worktop damaged in transit. I contacted Worktop Express at the earliest opportunity and have been offered £27 compensation. The partial thickness gouge halfway along the worktop surface renders the item useless, however as a pragmatic solution to reduce costs of resupply, delivery and a further half day employing a kitchen fitter, I proposed fitting (temporarily or otherwise) the damaged worktop. Worktops Express have dismissed my consumer rights and maintain their offer of £27, which equates to a 6% refund on a £450 order. Very disappointed!”

Helpful Report

Posted 5 years ago

“Awful customer service - abrupt and unconcerned. Didn’t reply to a follow up letter. Once they have your money they don’t care - just hope that you don’t need aftercare”

Helpful Report

Posted 5 years ago

“Not great when things go wrong”

Helpful Report

Posted 5 years ago

“I ordered 2 worktops and a breakfast bar When the kitchen fitters had installed them and took off the protective film, the breakfast bar was found to be damaged (it had screw holes in it - so definitely not damaged in transit or on site) I was offered a £12 discount which I obviously refused Poor after sales - would not recommend at all”

Helpful Report

Posted 6 years ago

“Awful experience that held up our whole kitchen project Due to their failure to deliver product, but fobbing us off with poor excuses. Not once did they contact us. We had to do all the chasing only to be told that the surfaces would be delivered within the next week. Nothing materialised, so you call again, only to be told the same. In end we had to compromise on an inferior spec to enable the project to be completed. Worktop express were a disgrace to the trade and we regret giving them our business and money.”

Helpful Report

Posted 6 years ago

“This is a FRAUD COMPANY, they have scam tactics to charge innocent customer higher price but NOT DELIVERING THE PRODUCT on time and as agreed, they charge you HIGH to cover the low prices they offer. NEVER NEVER NEVER DO BUSINESS WITH SUCH SCAMS, the scam expert JENA B is the rudest woman playing with customers money. as long as customer services is in her hand all customers will run away.”

Helpful Report

Posted 6 years ago

“Don't order from this company. They send damaged goods and treat their customers awfully. Avoid. Ordered two worktops. Delivery was awful - driver didn't have my address and rang me whilst I was at work three times, then went and knocked on the wrong door! Pathetic. We inspected our worktops on delivery, they were covered in plastic and the delivery driver rushed us. Once we installed our worktops we noticed some damage where the lining wasn't stuck down properly - which would have been impossible to spot when it was wrapped in plastic and in the wrong lighting. Worktop express didn't even apologise for this and just said I should have spotted the damage on delivery. Don't waste your money with this company - avoid.”

Helpful Report

Posted 6 years ago

“Horrendous experience all round. Still no shelves and no money back. I am having to claim back from my bank as fraud. No email confirmation, no response to emails, no one at the end of the phone line. One phrase for worktop express’ service: attempted theft.”

Helpful Report

Posted 6 years ago

“Rubbish Company. Don’t deal with these cowboys. I had shocking experience with worktop express. Left a poor review on trustpilot after they ignored all my emails. Then they tried to get my tryst pilot review pulled down by complaining that it contained offensive language!? Shame on you worktop express. Run your company properly and you won’t have to play dirty tactics.”

Helpful Report

Posted 6 years ago

“ABSOULTY SHOCKING, Poor customer service, worktops arrived damaged, cannot get through to customer service they never call you back, delay in getting replacements sent out, will not use again.”

Helpful Report

Posted 6 years ago

“Worktop Express - the Ryanair of worktops. Solid wood worktop arrived split. We took phots and so did the driver. As we needed a worktop that evening we kept it and it has been covered ever since. We are in a first floor flat. Initially W.E. said they wouldn't collect as they couldn't use a lift due to H&S. They now say they will collect and repair it. They won't supply a temporary replacement. They won't replace it. We will be without it for min 5 working days. Even if we agree the guarantee is only 6 months! They have not agreed to a reduction. Wish I'd never heard of the company.”

Helpful Report

Posted 6 years ago

“worktop arrived 4meter length 1.4 meters was warped. Don't bother with this company”

Helpful Report

Posted 6 years ago

“Lied about delivery dates. Promised others dates, items didn't materialise. Cancelled order. Told refunds will take the best part of a month and then they tried to deliver the items! Shocking, avoid at all costs”

Helpful Report

Posted 6 years ago

“We ordered lots of real wood samples from which to choose a large worktop order but their total uselessness in even trying to arrange a delivery was indication they couldn’t manage an actual order of hundreds of pounds. Had to speak to 3 people to organise a delivery but after two failed attempts to deliver spread over the course of 8 days despite the next day delivery promise (apparently they are unable to find an address by London Bridge or correct my telephone number twice to check on this), my fourth call was to cancel the order and ask for a full refund. Customer services extremely rude and unhelpful - they literally are throwing away business because of their incompetence.”

Helpful Report

Posted 6 years ago

“Have ordered worktops, however, the 2 man delivery option drivers did not want to carry the worktops to my front door as there were few stairs between driveway and the front door. When I called customer service - the woman on the phone was extremely obnoxious and tried to argue over the ambiguity of the statement on their delivery service description which states "and will offload the worktop to a ground floor room of your choosing" that the ground floor room applies to there also being no vertical steps in the path from where the delivery truck is parked to the house. She also stated that under no circumstances they would refund the delivery charge or part of it because of the service statement on the website. Luckily the drivers agreed to help me out carry the worktops to the front door despite the ridiculous ambiguities in the service statements, however, I would not recommend this company to anyone and would not purchase again due to the unreasonable and unacceptable customer service that one may have to deal with should there be any issues with order or delivery.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Worktop Express Reviews