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Workwear Express Reviews

4.2 Rating 3,714 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

4.2

Based on 3,714 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Workwear Express 5 star review on 18th August 2021

Workwear Express 5 star review on 26th April 2021

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Workwear Express 5 star review on 26th April 2021

Workwear Express 5 star review on 26th April 2021

Workwear Express 5 star review on 26th April 2021

Workwear Express 5 star review on 26th April 2021

73

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is absolutely abismal!! Order came over two weeks late! Also printed our personalised logos in the wrong colour when specified otherwise. Print in the back game at a ridiculously small size. Also they had the audacity to not send 15 of the hoodies and sweatshirts we ordered and when we asked for it to be sent they simply told us they didn’t have it and that we needed to contact DPS!! Then found out later that It was left in their production offices! So they had lied to us when the fault was with them! When asked for a reprinting as they printed them incorrectly, they refused and didn’t get back to our team at all! When we asked for compensation they refused as well, despite sending incorrect stock and not the right quantity either. They were incredibly difficult to work with, contact and receive our paid products from. Customer service regarding this whole issue has been ridiculous to say the least and not something you would expect from a professional company. Would not recommend AT ALL! Still looking to enquire about compensation or reprinting. Delivery came late, incorrect logo and missing items! Don’t waste your money here!!!”

Posted 4 years ago

Hello, We have looked into your order and can advise that it is currently being dealt with by our customer service department, they will contact you when they have more information in regards to your order. Many Thanks

Posted 4 years ago

“Really bad service, we ordered bulk hoodies (about 200 for a show), none of the hoodies came on time for the show, and when we asked for a refund they outright refused. Keep in mind that every performer paid about £30 each for the hoodies - the printing was awful so now we have to keep awful looking hoodies that we did not get to wear for the show on time and not get our money back. DO NOT WASTE YOUR MONEY ON THIS WEBSITE PLEASE.”

Posted 4 years ago

Hello KV, Please contact our customer service team or through our social media channels with some information in regards to your order number so that we can look into this further for you. Many Thanks

Posted 4 years ago

“Extremely disappointed with what we got. Wasn’t as we expected the product to be. Was delivered later than was told as well. Not happy at all.”

Posted 4 years ago

Hello, Please contact our customer service team with your order number and we will be able to look into your order for you. Many Thanks

Posted 4 years ago

“Customer service is absolutely abismal!! Order came over two weeks late! Also printed our personalised logos in the wrong colour when specified otherwise. Print in the back game at a ridiculously small size. Also they had the audacity to not send 15 of the hoodies and sweatshirts we ordered and when we asked for it to be sent they simply told us they didn’t have it and that we needed to contact DPS!! Then found out later that It was left in their production offices! So they had lied to us when the fault was with them! When asked for a reprinting as they printed them incorrectly, they refused and didn’t get back to our team at all! When we asked for compensation they refused as well, despite sending incorrect stock and not the right quantity either. They were incredibly difficult to work with, contact and receive our paid products from. Customer service regarding this whole issue has been ridiculous to say the least and not something you would expect from a professional company. Would not recommend AT ALL! Still looking to enquire about compensation or reprinting. Delivery came late, incorrect logo and missing items! Don’t waste your money here!!!”

Posted 4 years ago

Hello, We have looked into your order and can advise that it is currently being dealt with by our customer service department, they will contact you when they have more information in regards to your order. Many Thanks

Posted 4 years ago

“If I could give 0 stars I would... Worst experience of my life! Too busy sending out spam mail rather than dealing with issues that they have caused. I made an order and after digitising the logo they told me the product was out of stock so they took about £70 from me for one item, and only refunded £15 which was a fraction of what I deserved back; despite the inexpensive red of my order, I will be working on a civil claim against workwear express.”

Posted 4 years ago

Hello Elvin, Our ordering process is to make sure the logos are approved before stock is brought in, due to this the stock levels can change but if that ever is the case we do inform you as soon as possible as we have a team who solely look after this sector. In regards to the refund that is currently being looked into by the customer service and accounts team and they will be in touch shortly. Many Thanks

Posted 4 years ago

“Order not received yet, but still hopeful ☹️”

Posted 4 years ago

“Dreadful service and products. Original trail order of 1 Hoodie and 6 t shirts. Despite being assured the products would not shrink they did. Also the printing peeled off the back of the products after to washes,(at low temp). It took nearly two months form replacements. New t shirts slightly better quality although the printing isn’t the best and can be felt when wearing the T-shirts. The hoodie material is very poor with stitching coming away from the pocket and holes appearing. With very little wear I might add. I normally use a primary hoodie which never rips and lasts a considerably long time. In the past I have used vistaprint but thought I’d use a local firm this time. A total waste of time and money. The quality between the two is vast. Disappointingly unprofessional service and poor products. I’ve waited a few months to leave the review in order to give them a fair crack of the whip. Needless to say I CAN’T recommend this company and certainly would not use again.”

Posted 4 years ago

Hello, A member of our customer service team has been in touch with you recently in regards to your review. Since the replacements were sent out in October and we have not heard back from you we were lead to believe that all issues had been resolved. Please respond back to our customer service team and they will be able to look into everything for you. Many Thanks

Posted 4 years ago

“Easy to order and fast service and delivery the item was very shoddy the sowing was not good and I would not recommend this to anyone, the tie I got I’m embarrassed to present it to the person it was for”

Posted 4 years ago

“Ordered two 5XL shirts, they arrived and were 7 inches shorter than the previous 5XL shirts ordered from the same company. Got in touch via live chat and spoke to Charlotte who asked me to refer to the sizing guide which she admitted wasn't on the product page. Asked her twice to direct me to the sizing guide and she refused to provide the details. Refused to provide any resolution other than a 10% discount on my next order - but how can I order if you keep your sizing guide a secret from your customers!”

Posted 4 years ago

“Customer service is appalling, not willing to help or rectify orders that have come wrong. The proofs that they sent for us to check were unclear (in jargon that only machinists know) so you don’t really know what your getting until it’s been delivered. Then if it’s arrives wrong, it’s the customers fault because you’ve accepted the proof. Delivery time wasn’t too bad however it took Nearly 2 months for Part of our order to be delivered. Price wise it’s quite pricey. I had wished we had spent our money with a local embroiderer who has reactified 80% of our order.”

Posted 4 years ago

Hello Severns, When a proof is emailed over it does advise of the colours that will be used in your customisation and the dimensions. If you are at any point unsure of the information that has been sent over please know that we are contactable 6 days a week and anyone from our team will answer your call to make sure you are 100% happy with the proofs before your order is sent to production. When we receive an approval it advises us that you are happy to proceed and there are no issues to discuss. If you are able to provide us information regards to your order we can of course look into the response you received from the customer services department as we want to ensure that you are given the correct customer care throughout the ordering and delivery process. Many Thanks

Posted 4 years ago

“Wrong item, wrong printing, had to have a refund and find a replacement elsewhere within 24 hours”

Posted 4 years ago

“The delivery and ordering were very good, however the T-shirt’s are of a very poor quality (fruit of the loom) once washed they have lost shape and do not iron very well either, also the aprons are not much better once washed they do not iron well at all they stay creased all my staff are complaining to me about the problem also the appearance in my shop is extremely disappointing, I regret buying both products, I also bought fleeces of which up to now have proved to be ok.”

Posted 4 years ago

Hello Janice, We have looked through your account and can see that our customer service team have not been contacted in regards to the issues you have had with your garments. As we can see through your account you did order the aprons and t-shirts previously on your first order with us so it looks as though we need to investigate as to why you are not happy with the garments second time round. Our customer service team will be in touch to help rectify the concerns you have had with your garments. Many Thanks

Posted 4 years ago

“Placed an order on a Thursday. Email said the order would be delivered the next Wednesday, then on the Monday had an email saying that my order would not be available until 13/03/20 nearly 3 months time. Had to get a refund. Items should not be advertised if you cannot deliver in a reasonable time scale.”

Posted 4 years ago

Hello Nigel, Having looked into your order, the item on your order is not one that we hold in stock, due to this as soon as we were advised of the delay we contacted you to make you aware. However I can see that the team did cancel and get the refund processed for you on the system as soon as you have advised us of the next steps. We can of course check the live stock levels with suppliers before you place an order if you speak to our sales team who are in the office from 8am till 8pm. Many Thanks

Posted 4 years ago

“Have to agree with last reviewer their pricing is complete rubbish.. And as to say you may not be able to beat a price is false advertising on the top of you website it clearly says The Workwear Express Price Beat Promise.. Think you need reporting to trading standards”

Posted 4 years ago

Hello Kurun, If you are able to provide some of your order details that would be appreciated. Then we can look into your review as the price match does need to be looked at on a case by case basis; we can certainly do that for you to make sure you were provided the best pricing that we can offer our customers. Many Thanks

Posted 4 years ago

“Sizes all wrong 29” leg is actually 34” in reality - even though it says 29 inches. T shirt sizes are massive compared to other companies sizes. So all hugely too big. Now I have to mess about sending it all back and I haven’t the time, or the clothing I need for my new job. A huge waste of time and hassle.”

Posted 4 years ago

Hello RAK, We are sorry to hear that you are not happy with the sizing of your garments, We would like to let you know that we do offer free returns via Collect Plus which allows you to drop off and return your items at a time that suits you. If we can help with sizing on any future orders please contact our sales team. Many Thanks

Posted 4 years ago

“Overpriced. Cost me another £130 just to have a different colour logo on 12 tops. Delivered them to the wrong address. Shocking, found somewhere so much better for my clothing. Tshirts are poor quality, stitching is lose in majority of them. Logo was t the size I gave either, over terrible!!”

Posted 4 years ago

Hello Tyler, We have looked into your order and can see that the customer service team have already advised you that the artwork size was approved by yourself before it went into production. Due to this we are unable to provide any refunds on this order. In regards to the garment our sales team can provide information on other garments that might be suitable for your price point and purpose. Many Thanks

Posted 4 years ago

“I ordered a size large t-shirt for a present, I was unable to find the sizing guide on their website prior to my order and I am a very busy person, as I am normally a large I ordered it. My size 6 niece struggles to fit into it. I am now told I should have looked at the sizing guide, which is impossible to find and should have ordered the t-shirt and sent it back for the logo, again this isn’t made very clear prior to order. I now have to find a child size dog groomer than would like to buy a ladies Large t-shirt called Sarah - any takers? Save your money and find a store you can go to, rather than online. I will purchase the £300 I was planning to spend on this elsewhere- never again”

Posted 4 years ago

Hello, We have looked into your order and can see that our return department has received the item and checked it against the product size guide, the results are that it fits within the size guide and the item has been returned to you. If you wish to discuss this further we can further explain the size guides if needed. Many Thanks

Posted 4 years ago

“Wrong colour t shirts sent out. Quality of goods very poor”

Posted 4 years ago

Hello, I have found your order on the system and our customer service team have not been made aware there were any issues, we will forward this onto the team to get this resolved for you. Many Thanks

Posted 4 years ago

“I placed the order on the 16th December for Christmas presents to then be told my order will not be dispatched until the 6th January! So I asked for a refund on 18th December and still have not received my money back! Order SO943010”

Posted 4 years ago

Hello Hannah, Our normal turnaround for a new order is normally 7-10 working days however with the Christmas break that does affect our turn around time during the festive period. I have checked on your account and can now see that the full order has been refunded to you and there are no funds left on your account with ourselves. Many Thanks

Posted 4 years ago

“rubbish service no help at all with my coats. Ordered identical sizes to my old ones and they are too small and so much thinner. They refuse to refund me even though the coats dont fit. Never use these people they are helpful until you have a problem.”

Posted 4 years ago

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Workwear Express is rated 4.2 based on 3,714 reviews