Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,724 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

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Metrics

4.2

Based on 3,724 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate,
Cathedral Park, Belmont Industrial Estate
County Durham
DH1 1TF

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website and fast delivery”

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Posted 9 years ago

“Delivered on time with regular updates”

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Posted 9 years ago

“Excellent service”

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Posted 9 years ago

“Great quick efficient service”

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Posted 9 years ago

“The order was placed and accepted. When the item had not been delivered we contacted yourselves several times and were told that it would be sent to us immediately and we should receive it on Wednesday July 12th. No delivery occured. Further contact made. The item was eventually received on 17th July. From the paperwork we believe that the original order was incorrectly processed and the item then re-ordered for eventual despatch. Too late for the purpose for which the jacket was ordered so I went to Go Outdoors and bought a jacket. Customer Services should not have lied to us by saying that the item would go in "that night's post" and be with us on the 12th. There is a big difference between saying that something will happen and it actually happening.”

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Posted 9 years ago

“Very fast and good service.”

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Posted 9 years ago

“The was service was fast and reliable! Great range of colours and choices to choose from! Very satisfied customer!”

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Posted 9 years ago

“Fantastic quick service! Would definitely recommend and will return!”

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Posted 9 years ago

“Speedy delivery and great workmanship!”

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Posted 9 years ago

“Speedy delivery and good quality thankyou”

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Posted 9 years ago

“I was pleased with the quality of my hoodie and it's durability. I was also happy with the colour, sizing and overall price of it.”

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Posted 9 years ago

“Everything, Appalling service from start to finish. Even the Complaints Manager admitted that the whole order had been a comedy of errors.”

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Posted 9 years ago

“Good quality products and efficiant service”

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Posted 9 years ago

“Good selection. Prompt delivery. Easy return & replace.”

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Posted 9 years ago

“Bought some t-shirts. They sent them. It's all good. DPD were a pain to deal with, but that's outside of Workwear's control.”

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Posted 9 years ago

“The T-shirts looked great at Sheffield Pride”

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Posted 9 years ago

“Very good service. However, sizing needs looking at.....”

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Posted 9 years ago

“Unfortunately the size was to small other wise we would of kept it but I was most lmprest with the quality & price”

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Posted 9 years ago

“I used Workwear Express to have a small run of self designed t-shirts made for my band. It was an infuriating and exasperating experience. The girl I dealt with initially insisted she hadn't received my artwork although I could clearly see the email with the correct files attached, sitting in my outbox. I re-sent the files a further 2 times before receiving an email from the same girl saying that my artwork had been received and had been submitted to the artwork team for proofing, and I'd hear from them soon. I waited a week with no correspondence, so I called up - only to be told by a different girl that the first girl I spoke to claimed she hadn't yet received my artwork. I informed her that I'd already had my files confirmed as received and was met with a stale, 'not my problem' attitude. I ended up having to send my files a further 3 times (I was out of the country at this point, so didn't have my laptop to hand, and I was literally just forwarding the same email over and over again - so the very first email I had sent turned out to be absolutely fine after all...) to finally have my artwork confirmed as sent to the 'artwork team' - who immediately told me my files were of no use. I had sent screenshots of mockups as well as the photoshop file, and was worried they weren't looking at the right file, so I asked that it be re-checked. At that point, without sending anything additional, I received a proofing email from the artwork team with final proofs for me to sign off, which I did. They hadn't bothered to properly check what was sent to them and were going to reject the job as a result, if I hadn't insisted they take another look. In short, the files that I initially sent (successfully) were the files that were used 2 weeks and countless emails/phonecalls/bad attitudes later. The girl informed me that she had put me through fast-track service "at no extra cost" - as though that was some sort of compensation. It made no difference to me, as the goods arrived (3/25 shirts unusable because they were filthy) at the same time as they would have with standard delivery, had the people who dealt with my purchase done their jobs efficiently in the first place. An utterly incompetent, arduous company to deal with, compounded by astonishingly bad customer service. 0/10, will never use again and will definitely discourage anyone considering doing so.”

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Posted 9 years ago

“Fantastic service. Ordered late on Saturday and received it Thursday with the embroidered logo. Will be ordering again.”

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Posted 9 years ago

Workwear Express is rated 4.2 based on 3,724 reviews