Wob Reviews

"I recently acquired a copy of \"The Riddling Reaver\" from WOB, expecting it to be in 'very good' condition as advertised. However, the book I received was far from satisfactory, with visible creases and a notable cut on the spine, which contradicted the condition described in the listing. Expressing my concerns to WOB, I was met with a standard response that the condition of the book fell \"within their guidelines\", which I found quite disheartening.\r\n\r\nMy previous interactions with WOB's customer service had been relatively positive, with issues usually resolved in my favor, often through refunds. Yet, I've observed a concerning trend in the quality of books listed as 'very good'\u2014a significant portion, over 30%, fail to meet the advertised standard. It appears that my repeated complaints have led to a shift in how WOB addresses customer feedback, now opting to dismiss concerns as 'within guidelines' rather than tackling the underlying issue of quality control.\r\n\r\nFurthermore, despite the clear quality issue, I am willing to return the book for a refund, but WOB's refusal to cover the return shipping costs adds to my frustration. This stance is particularly vexing because the fault lies with the product's quality, which is their responsibility. A recent interaction with a representative who seemed to brush aside my complaint has led me to believe that WOB may prefer to deflect ongoing quality issues rather than taking steps to enhance their quality assurance processes and ensure customer satisfaction.\r\n\r\nIn light of these experiences, while I have previously been a proponent of WOB's services, the persistent quality issues with their 'very good' condition books and the dismissive handling of legitimate grievances, coupled with their refusal to assume responsibility for return shipping on a quality-related return, have considerably marred my shopping experience with them.\r\n\r\nIn conclusion, WOB might be a viable option if you're looking for books at a relatively low cost, but it falls short if you expect to receive exactly what you ordered in terms of quality and condition."

"I recently acquired a copy of \"The Riddling Reaver\" from WOB, expecting it to be in 'very good' condition as advertised. However, the book I received was far from satisfactory, with visible creases and a notable cut on the spine, which contradicted the condition described in the listing. Expressing my concerns to WOB, I was met with a standard response that the condition of the book fell \"within their guidelines\", which I found quite disheartening.\r\n\r\nMy previous interactions with WOB's customer service had been relatively positive, with issues usually resolved in my favor, often through refunds. Yet, I've observed a concerning trend in the quality of books listed as 'very good'\u2014a significant portion, over 30%, fail to meet the advertised standard. It appears that my repeated complaints have led to a shift in how WOB addresses customer feedback, now opting to dismiss concerns as 'within guidelines' rather than tackling the underlying issue of quality control.\r\n\r\nFurthermore, despite the clear quality issue, I am willing to return the book for a refund, but WOB's refusal to cover the return shipping costs adds to my frustration. This stance is particularly vexing because the fault lies with the product's quality, which is their responsibility. A recent interaction with a representative who seemed to brush aside my complaint has led me to believe that WOB may prefer to deflect ongoing quality issues rather than taking steps to enhance their quality assurance processes and ensure customer satisfaction.\r\n\r\nIn light of these experiences, while I have previously been a proponent of WOB's services, the persistent quality issues with their 'very good' condition books and the dismissive handling of legitimate grievances, coupled with their refusal to assume responsibility for return shipping on a quality-related return, have considerably marred my shopping experience with them.\r\n\r\nIn conclusion, WOB might be a viable option if you're looking for books at a relatively low cost, but it falls short if you expect to receive exactly what you ordered in terms of quality and condition."

"The book I received was not in the advertised condition (Very Good). WOB apologised and asked me to send them pictures, which I did. When I did not receive any further communication from the seller I sent a further email requesting a response and stating I would return the item the following day by Tracked 24 Royal Mail. I heard nothing from the seller to say the item was delivered back to them, but had proof of delivery from Royal Mail. I contacted WOB to ask why I had heard nothing and again they did not trouble themselves to reply. In the end I have had to raise a Claim with PayPal. I am very disappointed by the goods I received and by WOB's woefully poor customer service."

"I have had more than terrible service with WOB. I ordered two books in nov and they were never delivered. I complained and was told there was no way to track this order. suddenly two days ago I received an empty bag dated 25 nov and I complained again. no one has contacted me. I will NEVER NEVER ORDER ANOTHER BOOK FROM wob AND WILL TELL ALL MY FRIENDS TO NEVER ORDER FROM THIS COMPANY AGAIN. THANK YOU PATTY LURIE"

"I have had more than terrible service with WOB. I ordered two books in nov and they were never delivered. I complained and was told there was no way to track this order. suddenly two days ago I received an empty bag dated 25 nov and I complained again. no one has contacted me. I will NEVER NEVER ORDER ANOTHER BOOK FROM wob AND WILL TELL ALL MY FRIENDS TO NEVER ORDER FROM THIS COMPANY AGAIN. THANK YOU PATTY LURIE"