“Unfortunately their promise of excellent customer service falls short of reality. From the beginning of my experience, I was weary because my invoice came with no pricing details, and when I called another location to verify, I was treated very rudely. I wrote a review of my experience and was contacted right away in an effort to make things right. So I removed my review and decided to give it another shot, giving them the benefit of doubt.
I worked with Diana the store manager, to purchase flooring for my kitchen. We completed the floor installation on our own and upon completion we discovered we needed a transition strip. So I called and spoke with Diana, relying on their flooring expertise and asked for her support in ordering a transition strip. She informed me that they no longer carry that flooring and I would have to pay for the shipping costs. Knowing this was the final piece needed to complete my floor, I willing agreed.
After providing them with my payment information, I was informed that I would receive a call back to provide me with the shipping details. I never received a call back; I only received a receipt with no description of what was ordered, just the dollar amount of $207…For ONLY two pieces!
When we went to install, I found out that she sent the WRONG ITEM!! We received end-caps instead of transition strips. I called her to let her know and requested an exchange. I was then told there is no exchange and that there was nothing they could do; only offer a $50 credit towards my next purchase to correct her error!!
I’m disappointed in my experience working with this company and wish I would have selected a company with more knowledge and better customer service. Working with them has felt like working with a used car salesman, only caring about the sale and not the customer.”
“I called on the offchance and asked for a specific time. I was very kindly fitted in and so glad I was! Gemma was amazing, attentive, chatty and fun yet professional with attention to detail. With massage chairs and hot drinks as well, I would highly recommend Reflections it is fabulous! Thank you xx”
“Myself and our 3 bridesmaids went to the Great Bridge outlet today, it was firstly just for bridesmaids dresses but came away after ordering the 3 bridesmaids dresses and my dress Rachael was amazing with helping us to make our choice.
Full of advice and very very helpful.
I said Yes to the dress 🤩”
“I ordered trike from oliversbabycare that dpd wouldn't deliver. It never left their depot from time of picking up from oliversbabycare. Then wanted a disabled wheelchair bound lady with paralysis to go and collect which no way possible. Oliversbabycare recalled it back. I told them it was needed by Monday 12th December for grandson birthday. Anyway after they called it back they wouldn't give me a refund to buy another for my grandson. I told them unable to work have full time carers and in financial hardship. I was crying on the phone as told them this parcel had nothing to do with me. I never received it from them so not responsible for dpd getting it back to them. Even though I also mentioned being diagnosed advance with cancer and just wanted to buy my grandson a birthday present. They were insistent on keeping my payment until back with them my conditions and being upset on the phone and neumours emails meant nothing. I had to contact consumer rights who advised me that oliversbabycare where in breach of consumer rights regulations 2015, as they failed to get my order delivered to me. They kept treating it as my return even though never even got delivered to me. In the end I had to open a dispute with my bank they paid me back over 10 days of trying with oliversbabycare. It wasn't until I said consumers rights have told me I can apply for compensation that I received an email saying paying my payment back two weeks after ordering. I missed grandson birthday undue stress on top of my multiple health conditions and a wheelchair bound lady on over 25 medications a day extremely high opiates and oramorph high pain medication treated in such away it is shocking customer services”
“Placed order on 2/12/22 and still not received.understand Royal Mail strike maybe holding order up but customer services keep saying core team looking into this .no email from core team sent as they have been claiming and feel as if they are just ignoring this.received email confirming order and then nothing since.”
“Fantastic customer service.
My retractable stair gate broke, and after talking and emailing Rachel. The company sent me a new replacement gate as mine couldn't be fixed. I rang on the Monday about my problem and by Friday I received the gate. Very high standard of quality and care in my opinion. Thanks again for all your help Gemma x”
“I don’t usually make reviews, but this company is outstanding on product quality and customer service. My stair gate had broke and I thought a spare piece might fix it, so I rang up and explained what happed. Rachel was very helpful, she was trying to see if a spare part would work, but unfortunately it couldn’t be fixed. Instead the company are sending me a new stair gate in replacement! How lovely is that! I will be definitely buying more things from this company.
Thanks again for all your help Rachel x”
“Northern Ireland customers do not receive orders next day delivery. This is not clear on ordering however is in the small print of terms and conditions. Totally let down, poor poor service. Should not be advertised and charged for a service they do not provide. Will never use this service ever again and would go as far as to say neither should you”
“Found Gutterpro via a leaflet circular in my area.
They were brilliant arrived on-time, the date agreed.
I was shocked at the amount of moss in my gutter from the photos, they even advised that I didn't need a portion doing (facial cleaning) and saved money. I would highly recommend David & son covering my area.”
“i purchased linens from Zara home but my husband accidentally recycled the packaging. I did not like my sheets so i used Zara a email to communicate w them and unless you have ORIGINAL packaging, you CANNOT return your item!! I have purchased many things online during COVID ( as I am careful to expose my 87y and 90 y parents) but I was not able to return my unacceptable 180 thread "percale sheets" . Buyer beware- unless you have ALL original packaging, they won't accept it back- I have purchased from multiple stores and outlets over the past 2 yrs and this is the 1st time I could NOT return- I will never purchase from Zara and will alert all I know about this policy!!!!! ps there was NO packing slip in the envelope nor instructions re: returns inthe package of linens that i received- 0/5 rating for Zara home”
“Ordered 3 blankets and within a week were delivered, I was very happy with them size and quality good value so happy I ordered another one for my granddaughter Xmas present.”
“Do not use this company, awful appalling customer service. Agreed a delivery date but failed to let us know the product was on back order. Waited a whole day having to take time off work , the product did not arrive as agreed. Contacted them only to be told sorry, like that was good enough. Would never use this company again.”
“I had done some shopping elsewhere before going to Portswood Southampton Sainsbury's, so I entered the shop with 1 full bag of shopping bag. I had items to collect from Argos, so now I have 2 bags of shopping. I went into supermarket from Argos, woundered around, I couldn't decide what to get for dinner. I needed to use toliet so went there then went bk into shop. I did notice a female member of staff looking at me weird when she past, I just thought what's her problem. Once I decided what I wanted I went to self-service checkout. On my way out i was stopped by security, asked to see in my bags. He said it was abit strange I'd done my shopping then went back in. Then the female member of staff who past me earlier came running over. She must of been very disappointed as I had all receipts for my shopping. I know stealing goes on in supermarkets BUT your members of staff need to get facts right!! I was horrified, very upset”
“Just My Look offers excellent service if everything goes to plan. However if things go wrong the Customer Service Team email take far too long to respond and the company does not accept phone calls. This is my second experience of being unable to get a prompt response. Very disappointed. Still awaiting a response to 3 emails.”
“I ordered the started kit and all I got was a little bottle of shampoo no serum I have contacted support with no response called tells you to email been a week with no response. Don't trust this company”
“I ordered ‘Mind the Gap’ wallpaper and received the very next day as promised.
The paper is absolutely fabulous and came packaged in a beautiful black box .
A few weeks later I called them to place another order fir a different design which was out of stock and they informed me that it would be ordered to print and would take two weeks. I explained I was desperate as my decorator could only do certain dates etc.. and to my surprise they managed to have it sent over from Europe within 4 days!! Excellent customer service and fabulous products.”
“I didn't want the service I did not authorize it I looked at the website didn't like what I saw and n like 2 weeks hot vegetables were sitting on my porch I tried to cancel my account and the website stated that I cant”
