Aliexpress Reviews

1.5 Rating 2,551 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,551 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 22nd April 2024
Dumb Girl Who Shouldn’t Have Ordered From Here!
Aliexpress 1 star review on 19th April 2024
Anonymous
378
Anonymous
Anonymous  // 01/01/2019
1
Unverified Reviewer
Fraud.. got an email about my order, said customs unsuccessful. I contacted the seller, they sent me a link (which I refuse to click) because it was the tracking information I already saw that told me my package was held at customs and unsuccessful, so I took a screen shot told them I will not click their link and wanted a refund instead. I shouldn't have to go through all the issues of contacting the shipping place and figure out why it's being held. I ordered oil filters for a dirt bike.. they can keep it. Anyway, after I sent them the screenshot and asked for a refund, I got left on read and no response back.... total scam and they got little over $55 from me. How is this site even still up??? There's got to be a way for someone to remove it since it is a scam and fraudulent.
Aliexpress 1 star review on 3rd September 2022
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Posted 1 year ago
1
Lisa Walker
Have bought many times from aliexpress, mostly positive experiences as I have avoided expensive electronic items. Against my better judgement I bought a set of what we're advertised as "original Samsung live buds", believing that I was buying safely as no one would get away with such barefaced false advertising. Well, silly me. Ear buds arrived, took about 10 minutes to realise they were fake and didn't work properly, got straight onto the seller to say I wanted a refund in full as they were faulty. Seller - Originals Mobile Phone Accessories Store - then wanted proof that they were faulty. No problem, I sat down and did a video and uploaded it. Got reply back pretty quick that seller had denied refund as big had not supplied sufficient proof that the buds were faulty. I don't know whether my video was even looked at. I then tried the Eva the chat thing, what a disaster, not the right questions, always saying they will solve my problem bla bla bla and nothing happens. I made the mistake of waiting too long I think before I got really annoyed as they use this delaying tactic to run down the clock and then say it's too late to give me a refund. So I filed a complaint with Aliexpress, supplying them with my very detailed video, which I had to redo because they want oh so much evidence but video can't be longer than 5 minutes, anyway uploaded all that, and was extremely confident that the matter would be sorted. Could have knocked me over with a feather when their decision came back next day in favour of seller. It was at this point that the penny dropped, aliexpress had zero interest in supporting buyers and 100℅ interest in keeping their sellers in business, no matter what dirty tricks they were getting up to. I felt totally disgusted that these people seem to think that it's ok to do this to unsuspecting innocent people who are just wanting to go about their day in peace. Luckily for me my purchase was not very expensive, I was more disgusted by the dirty tricks that these people are being allowed to get away with. Why are the big companies like Apple, Samsung, LG etc etc not able to stop them from selling these knockoffs? Why can't the Australian authorities do something about it? Anyway, all we can do is warn everyone we know. The only other time I left single star review on aliexpress they removed the review and closed my account!!! But, I will give it another go as this will definitely be the last purchase for me, I'm sticking with eBay and amazon from here on!!!
Aliexpress 1 star review on 1st September 2022
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Posted 1 year ago
1
Jis
Aliexpress it’s scammer do not buy in here you will lost you money I opened the dispute they right way rejected then I opened the appeal the rejected even when I sent the all proof
Aliexpress 1 star review on 22nd August 2022 Aliexpress 1 star review on 22nd August 2022 Aliexpress 1 star review on 22nd August 2022
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Posted 1 year ago
5
Verified Reviewer
Spent £300 for new battery cells - scrap cells delivered ! Ali-Express decided time expired less than 7 days afer delivery - Ali-Express support supplier extortion of customers.
Aliexpress 5 star review on 20th August 2022
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Posted 1 year ago
1
Sean
Despite the site clearly stating that return postage would be paid by the seller if item faulty, they refused to refund or send a postage label, insisting that I return the item at my expense. As the postage back to China was more then the item value, I was never going to do this, so sent photos of defect to both seller and AliExpress customer services. Eventually they just stopped responding. The stuff they sell is junk, and when it breaks after 2 days they won't refund. Avoid at all cost.
Aliexpress 1 star review on 17th August 2022
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Posted 1 year ago
1
Miroslav
Sellers provide fake tracking numbers, AliExpress doesn't refund for purchases that never arrive. Order ID: 8147860013877204.
Aliexpress 1 star review on 25th June 2022
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Posted 1 year ago
1
Jie
I would give them negative stars if I could. I paid 321CAD for a electric self-clean litter box. After 40days waiting tracing information said it is delivered which I didn’t receive. I have to dispute it afterwards they admitted address they sent was wrong. Instead of giving a refund they gave another shipping information show seller resent something to me but not the product I paid for. My order is a electric self-clean litter box value 321 CAD but the they sent me a little box only value 12US dollars. So after I wrote back the facts back Aliexpress emailed me said seller agreed my proposal which is a fully refund that was on June 14. Today I received another email from AliExpress said I didn’t provide evidence to support my request so they released payment to seller and case is closed. So my suggestion is never buy anything from aliexpress because they’re unsupportive and inresponsible .
Aliexpress 1 star review on 21st June 2022
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Posted 1 year ago
1
Lesec Pesec
I've bought item for 50USD, which stopped working after 2-3 months after receiving it. I struggled with seller for 6 months, he only delayed my actions with aftersales department. After some time i've contacted aftersales department, 3 times, 14days inbetween. Each time they said they will contact seller and convince him to a) refund money or b) send another same product - any of these resolutions i'm happy with.Even they didnt help much, just false promises. So after 9 months battling with seller and then with aftersales department, i've end up with non-working product and without money. I'm never using platform again, even for cheap (2usd) items. basically you buy garbage or low quality items, which end up in trash and later in the ocean, while AliExpress is making money of it. i've come to a point in life where i buy quality, regardless the price. And i use items for 10+ years, not 6 months.
Aliexpress 1 star review on 7th June 2022
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Posted 1 year ago
1
Bill You
Aliexpress provided unprofessional service. Even seller making fake shipping and provided tracking number was shipped to other destination. Aliexpress still release my money to seller. Aliexpress is number one SCAM web site . Even apply appeal still my money still gone with SCAM. Tracking showing the package was shipped to other destination.(Kuwait). My address is Canada. Aliexpress staff are SCAM team. there is no such live chat service. Aliexpress just try to copy word to word from Amazon. But the real is another SCAM service.
Aliexpress 1 star review on 7th June 2022
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Posted 1 year ago
1
Anders
The delivery company failed to deliver the package twice where I was at home. And the delivery company did not allow me to pick it up either. I started around 10 chats about this package with Ali Express trying to get help with the delivery problem. Still then it was sent back to China. And Ali Express decided they did not want to return the money. That company has no integrity and will steal your money if they can. Avoid at all costs.
Aliexpress 1 star review on 15th May 2022
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Posted 1 year ago
1
Clyde Gray
ALERT! - BEWARE THIS COMPANY, THEY ARE THIEVES. Bought a Blue Light Screen Filter and received it in very damaged condition. The vendor, i-Technology Life, claimed damage was from violent shipping, but the type and amount of damage and the condition of the shippers package proved this false. Opened a dispute and accepted Ali Express proposal for a refund ($47.86). i-technology repeated violent shipping as a cause of damage, offered a $3.96 discount, wanted dispute cancelled. I informed i-technology returning the product by registered courier to shippers warehouse address ($28.52), no response. Received email one month later from Ali Express stating, “Dispute Concluded, Seller agreed to your proposal,” but the seller insisted I return the item to China at twice the purchase price at my expense. Despite evidence the product was shipped damaged, Ali Express backed this up as a condition of the refund, which makes Ali Express Refund Policy a fraud. I would avoid both itechnology Life and Ali Express. If you do buy from Ali Express buy small items under $20 and maybe use PayPal. BE WARNED!
Aliexpress 1 star review on 12th May 2022 Aliexpress 1 star review on 12th May 2022 Aliexpress 1 star review on 12th May 2022 Aliexpress 1 star review on 12th May 2022 Aliexpress 1 star review on 12th May 2022
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Posted 1 year ago
1
Vincent
I bought coffee grinder on AliExpress from Forward Store: https://www.aliexpress.com/item/1005003979808674.html. It was advertised for sale with 75-Day Buyer protection and Money Back Guarantee. Coffee grinder is not working as it should. Majority of ground coffee is retained in grinding chamber, and grind is very uneven. It is not possible to use it because its design and construction makes it unfunctional in principle. This item should not have been offered for sale. Its advertisement and description appeared to be totally misleading. I requested returning this item at Forward Store expense and full refund of my money including postage and handling, that is AU$350.94. See https://www.youtube.com/watch?v=vm4hh8G84kQ, please. Yet, instead of immediately fulfilling its unconditional promise of buyer's protection and money back guarantee, AliExpress initiated "investigation" and clearly took seller's side ignoring my obvious video evidence. I have had no choice but to apply for PayPal protection as I paid via PayPal. After that, AliExpress canceled its initiated dispute and claimed that I canceled this dispute. Now, I am waiting for PayPal protection and full refund of my money.
Aliexpress 1 star review on 12th May 2022
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Posted 1 year ago
1
Den
I cannot send an item back which stopped working after few weeks. And I cannot refund it. The customer service doesn't reply.
Aliexpress 1 star review on 8th May 2022 Aliexpress 1 star review on 8th May 2022
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Posted 1 year ago
1
Unverified Reviewer
Do not use this site. They just don't send the goods and say "your goods can't be shipped due to the international problems" I can't get my money back, either. The seller says " I can't even sell the goods and the platform alreay took off the goods feom theur shelf." This is a joke. Just don't use this site.
Aliexpress 1 star review on 4th May 2022
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Posted 1 year ago
1
Delcio Calado
Aliexpress didn't pay attention to the case and didn't care about anything I've said, I've sent back the item for exchange or refund and on the messages with the seller I've shown Aliexpress that the parcel is on the postoffice waiting collection by the seller, but the seller don't want to collect because don't want pay tax for collection, I have already paid a lot for the item, have paid again to send it back and now the seller was asking me for more money to pick up the parcel from postoffice, the seller is claiming not received the parcel to get aliexpress to side with the seller a keep my money, in conclusion I'm for a very long time waiting for a item that was paid on time and now aliexpress decided to leave me without product and without money, really disappointing the experience with aliexpress. I even tried to contact support to upload evidence because I could not access the page to do it, but if aliexpress read the messages is there evidence enough.
Aliexpress 1 star review on 21st April 2022
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Posted 2 years ago
1
Rob Rhind
Not so much AliExpress themselves but the buck stops with them as no way to redress with their seller and no means of complaint that I can see. Ordered a VVDI Mini Key programmer and transponder chips from locksmith-keys Store on 28th March. Order cancelled without any notice on 15th April. Previously purchased four LED light bulbs from Liang Store. Great bulbs but three of the four failed within 6 weeks. I've had many great transactions with aliexpress sellers but recent experience has shown that there is no proper complaints process and the feedback option disappears very quickly.
Aliexpress 1 star review on 17th April 2022
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Posted 2 years ago
1
Truc
If I can, I would rate this site 0 stars. Some seller on this site cheating customers, they choose customers buy many items then they take one a very bad item that not match the description they use it tu ship it and use tracking shipping send to customers address to prove they goods has been sent but it not really like that . When I open dispute, seller prove it sending a copy in language Chinese, it terrible, when a buyers buy many items from different seller, they will combine those items and take them off at the same time, I am very sorry that some time mistakes but this is an intentional robbery of the shopper because the same seller the same proplem and at different times.the sad thing is people who run this site why do these things happen and often
Aliexpress 1 star review on 17th April 2022 Aliexpress 1 star review on 17th April 2022
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Posted 2 years ago
1
Ashraf Zamani
I have ordered a T110 V urkish Samovar and after receiving I find that it’s working 220 V and the tea pot was broken, it’s about 2 weeks no one is responsible for resetting and the worst customer service I see in the USA I received my order about 15 days after the estimated day never nevy buy anything from Aliexpress
Aliexpress 1 star review on 11th April 2022
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Posted 2 years ago
1
Ron
Ordered... paid.... 2 months still waiting never again..it was a small item...but still disappointed....
Aliexpress 1 star review on 7th April 2022
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Posted 2 years ago
1
Victim10000000000000000000000001
Terrible company. Scammers. Return policy and process is written in broken English. If you don't receive your item they ask for evidence of it not being received. What, am I supposed to take a picture of my porch with no package on it? Complete B.S. I am glad what I ordered was only a few dollars... never again. Also, they conveniently closed my claim and said that I am the one that closed the claim. Ali Express's solution was to refund me 0 and the seller accepted it. What a joke. I can't make this stuff up.
Aliexpress 1 star review on 5th April 2022
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Posted 2 years ago
1
Verified Reviewer
Ordered 2 items from 2 different sellers. One item arrived and was NOT what was pictured. They refused to pay the shipping to return it and also refused to issue a refund. The second item (after about 3 weeks) is still " out for delivery/left country of origin". What a scam company! First pic is my order. Second is what arrived.
Aliexpress 1 star review on 3rd April 2022 Aliexpress 1 star review on 3rd April 2022
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Posted 2 years ago
1
Al
Beware of ads that say FREE Shipping! Recently purchased a branch chipper on Aliexpress and recieved an invoice for shipping two weeks before shipment arrival. The invoice was for closed to $800 in shipping fees and charges which I had to pay before the shipment would be released at the CFS. Disputed the issue with the supplier and escalated the issue to Aliexpress but they just stood behind the the supplier as though they had done nothing wrong. Beware of scammers and cheaters on Aliexpress!
Aliexpress 1 star review on 2nd April 2022
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Posted 2 years ago
Aliexpress is rated 1.5 based on 2,551 reviews