Aliexpress Reviews

1.5 Rating 2,551 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,551 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 22nd April 2024
Dumb Girl Who Shouldn’t Have Ordered From Here!
Aliexpress 1 star review on 19th April 2024
Anonymous
378
Anonymous
Anonymous  // 01/01/2019
1
M. Childers
I made a purchase online with AliExpress for $109.27 on 6-14-2023 & was supposed to have received 8 Disney shirts (purchased for my Disney Cruise which is on 8-1-2023) by 7-6-2023 and NO Later than 7-11-2023 per their "on-time guarantee" delivery. I have contacted the seller, AliExpress, ACI (shipping partner that claims USPS has it), and USPS (which claims the shipping partner has it) and NO one knows where this pkg is BUT AliExpress claims the carrier is trying to deliver it, and wants me to wait til 8-18-2023 for delivery of these items that I purchased on 6-14-2023 that has been "out for delivery" since 6-26-2023. AliExpress nor the sellers are able or willing to give me any information as to where this package is, what carrier has this package, or an ETA for this package. I only receive daily emails claiming to be "shipping updates" - I have yet to receive my refund or the order. AliExpress claims to have purchase protection for its consumers but I have yet to receive a refund for the goods I paid for on 6-14-2023 and per the website "on-time guarantee" delivery. which my order has been "out for delivery" since 6-26-2023
Aliexpress 1 star review on 26th July 2023 Aliexpress 1 star review on 26th July 2023 Aliexpress 1 star review on 26th July 2023 Aliexpress 1 star review on 26th July 2023 Aliexpress 1 star review on 26th July 2023
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Posted 9 months ago
1
Sergio P
bad experinces never get my order over $310 & no refound miss my money dot due bussines
Aliexpress 1 star review on 15th July 2023
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Posted 9 months ago
1
Verified Reviewer
The seller lied to me and sent the wrong item. I ordered 9kg item, he sent 4.5kg item instead. He asked me to send him 30 more dollars, so he can send the right item. Aliexpress asked me to return the item, seller pays return postage. Checked with Royal Mail, Parcel Force, UPS, Fedex it was more than the item cost. £62 item (same price for return postage). Tried to contact Aliexpress multiple times, you just cannot get in touch with them at all, their chatbot Eva is useless. Aliexpress is a scam website if you have a problem and want to return an item. They will not help you. In the terms and conditions it was said that if the return cost is higher than the item cost, contact Aliexpress for the solution, but it was impossible to contact them, chatbot never transfers you to the live agent. It works as a scam.
Aliexpress 1 star review on 11th July 2023
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Posted 9 months ago
1
Hardew Dhillon
Bait and switch Watch out for Shop1102244588 Store , they show one product and you will end up getting something else in the post. Very disappointed with Ali expressed hands off approach, it is not well organized as Ebay
Aliexpress 1 star review on 17th April 2023 Aliexpress 1 star review on 17th April 2023
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Posted 1 year ago
1
Mixalis Fra
I ordered a product two months ago. The seller tells me that he cannot send it to me. He suggests that I accept delivery, leave a positive review, and then return the product with the excuse that I don't like it. I did not accept and asked for a letter of the money. But they don't return them to me because you have a fake shipment number that I'm waiting to receive... I'm attaching two photos with the shipment number that still comes after two months...
Aliexpress 1 star review on 1st April 2023 Aliexpress 1 star review on 1st April 2023
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Posted 1 year ago
4
Robert
I have had a bad taste in my mouth for a while. over what AliExpress did to me with the battery operated chainsaw I bought. when I got a section of chain on some rope. AliExpress did not step in to help. BUT i need this control board for my printer. a store on AliExpress was the only place I could find it. Wouldn't I got a broken board a clip cracked off of it. The Seller kelp calling me friend like we had been swapping wallpaper idea's and showing me one he had to looked okay. But mine was still broke and I was getting no where with the seller. I opened a dispute with AliExpress ( thinking I am wasting my time) 12 hours later an email says to except the decision for the refund. wait I am confused. was it really that easy just showed them the picture my wife took when the parts fell out of the bag and tell them what the seller said. 4 hours later my PayPal pings the money is there waiting to go to my account. Thank you AliExpress. I have the duplicator 6 control board on order from a different company. Because the 2 places on Ali are the same person. Brother checked them out. I will shop more on AliExpress because you backed up you words. Keep up and I will put up ✨✨✨✨✨ it took 18 days to get here but AliExpress was close to sending my money back when the sell finely sent it.
Aliexpress 4 star review on 25th March 2023
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Posted 1 year ago
1
DK
The products that I have received do not work and the seller refused for return This unacceptable and bull $#*! aliexpress 's return policy as it said "MONEY BACK GUARANTEEWe promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence." This is a scam sales place"
Aliexpress 1 star review on 24th March 2023 Aliexpress 1 star review on 24th March 2023 Aliexpress 1 star review on 24th March 2023
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Posted 1 year ago
1
Yakiv
They stole the money, transferred it to the bonus account instead of returning it to the card. Now they send a falsified screenshot with an inscription that was not there at the time the order was canceled. Moreover, in the falsified inscription they refer to a document with the terms of service, which does not exist. Use other services, where delivery is faster, cheaper, and they don’t steal.
Aliexpress 1 star review on 28th February 2023
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Posted 1 year ago
1
Verified Reviewer
Store No.5877107 soramoore Official Store i have bought for around 300 $ items from this store, and the owner sent half of the items and stole the rest of my money and refused to refund me the money. i added very bad reviews but he deleted all the pages with bad reviews and he re added same items with no people review so he will be able to steel people's money all over again. too bad #aliexpress customer support they refused to refund me, even though i have sent them the bad conversation with the supplier, the bill that i received through the post that shows that i have received 9 items, while i ordered 15. I talked to them more than 10 times, and every time they sugar coated the emails and chat and the result is no refund. so, I believe nowadays aliexpress is not dealing properly with fraud suppliers. which make their customer service very bad and bunch of liars.
Aliexpress 1 star review on 14th February 2023 Aliexpress 1 star review on 14th February 2023 Aliexpress 1 star review on 14th February 2023 Aliexpress 1 star review on 14th February 2023 Aliexpress 1 star review on 14th February 2023
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Posted 1 year ago
1
Gary S.
Placed order on December 23, 2023. It was delivered to an address 300 miles away. The street address was correct. It was just in another town in another state. I sent a message to the vendor "Shop421847 Store", they refused to respond. I contacted aliexpress and told me I needed to wait for the package to be delivered. I informed of what had happened they are refusing to help and the vendor "Shop421847 Store" is also unresponsive to my messages
Aliexpress 1 star review on 18th January 2023
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Posted 1 year ago
1
Li Yang
The seller sells a industrial trash, the pan was made crooked through the error of producing process. Indeed, these kinds of things can not be sold in China. So they tried to sell it to the foreigners. I opened dispute, the result is that I get half of the refund, or I should return the item at my own cost.I think this is not fair, they don't treat this issue according to the trade regulation, rather politically. This shop is BABK Super 520 Store. Don't buy anything from this shop, the seller is selling damaged goods intentedly.Furthermore, the sellers on Aliexpress have hacked my feedback systems several times, even if the Aliexpress have repaired it, still you can see this is not secure page.And there are many falsified 5 stars feedbacks, which edited in perfect English language with series of pictures one after another.So their sellers can manipulate the feedback system without their notice. My experien is thus that I will never buy things from Aliexpress which is over 200 Euro, if there is a problem, I will not loose too much money.
Aliexpress 1 star review on 16th January 2023 Aliexpress 1 star review on 16th January 2023 Aliexpress 1 star review on 16th January 2023
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Posted 1 year ago
1
Ramin
Don't buy from AliExpress otherwise you will be sorry Ordered Drone for my child and Its was showing hold by custom after a while. With no help from seller I opened A case at AliExpress which resulted In seller favor making me wait for over 1 Month They told me to contact the customs and i did, they could not find any information by the given Tracking number. Even I did told them, That i did not see any evidence from seller and i m the only one who had to proof everything. I had paid for custom like AliExpress charge at the checkout. I lost 890 Turkish lira and child is still waiting not knowing the situation. Buying is easy from AliExpress, When item did not send or come to you. You want be able to do anything
Aliexpress 1 star review on 12th January 2023 Aliexpress 1 star review on 12th January 2023 Aliexpress 1 star review on 12th January 2023 Aliexpress 1 star review on 12th January 2023 Aliexpress 1 star review on 12th January 2023 Aliexpress 1 star review on 12th January 2023 Aliexpress 1 star review on 12th January 2023 Aliexpress 1 star review on 12th January 2023
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Posted 1 year ago
1
Unverified Reviewer
Product shipped was defective. When I opened the package 3 pieces came out for what was supposed to be one. I even sent pictures and they refused to refund. This is what you get when you buy cheap Chinese garbage. Shame on me!
Aliexpress 1 star review on 10th January 2023
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Posted 1 year ago
1
Verified Reviewer
They can do whatever they want. First they promise free returns within 15 days no matter what the issue. Then they change that overnight by limiting 3 returns per customer 🥴 then they force you to spend your own money to return or else you are stuck with that product. The platform and seller plays table tennis with the buyer sending them back and forth like a ball. The seller can be rude to you cause you went to buy their product and AliExpress has no say in it. Seller intentionally provides return address in their native language which is not acceptable in USA for shipping yet AliExpress has nothing to say (solve with seller we are here to take your money only attitude). Upon requesting AliExpress to help get the English return address they reply “if you don’t return the product within time frame we’ll give your money to seller. ‘Your problem seller not giving you return address and we will not do anything except taking your money’”. Not to mention the AliExpress experts that probably don’t speak English nor do understand and are expert in auto response no matter what you are saying. They are also expert in fake promising. In short AliExpress is here to take your money. You got a problem your problem, they are here to take your money that’s it! So do yourself a favor keep your money to yourself 😅
Aliexpress 1 star review on 27th December 2022 Aliexpress 1 star review on 27th December 2022 Aliexpress 1 star review on 27th December 2022 Aliexpress 1 star review on 27th December 2022 Aliexpress 1 star review on 27th December 2022 Aliexpress 1 star review on 27th December 2022 Aliexpress 1 star review on 27th December 2022 Aliexpress 1 star review on 27th December 2022
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Posted 1 year ago
1
Roberto
Aliexpress é lixo toxico. Não comprem nada aqui. Se algo correr mal com um artigo, podem mandar fotos,descrever o problema ,eles serão sempre a favor do vendedor e nunca dão um reembolso. Tentem na wish.com, são muitos honestos,rapidos e competentes.
Aliexpress 1 star review on 26th December 2022 Aliexpress 1 star review on 26th December 2022 Aliexpress 1 star review on 26th December 2022
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Posted 1 year ago
1
Miroslav
I've been robbed. My order 8156534955127204 never arrived. Seller provided fake tracking and I didn't get refund. This is not first time that happened. I'm removing credit card and stop using this!
Aliexpress 1 star review on 21st December 2022
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Posted 1 year ago
1
Unverified Reviewer
They do not refund you! RUN away from this site. So many times the package has been "lost" or not sent at all and they act stupid and not refund you. It's a scam.
Aliexpress 1 star review on 19th December 2022
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Posted 1 year ago
1
Unverified Reviewer
bad customer care and not saving customer rights, many fake items with no free return
Aliexpress 1 star review on 16th December 2022 Aliexpress 1 star review on 16th December 2022 Aliexpress 1 star review on 16th December 2022
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Posted 1 year ago
1
Rosco
Purchased a clock from them. It came damaged. There resolution from them was for me to return the product then I would get a credit. I had to pay to have it returned. I refused to pay to have a damaged product returned. I Contacted the Credit Card company. They are still trying to contact the company. Total rip-off company.
Aliexpress 1 star review on 28th November 2022
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Posted 1 year ago
1
Verified Reviewer
I ordered HUMTTO outdoor shoes from Aliexpress (GUIZHE Store). Came with a hole in the sole in the heel area. Manufacturing defects. The hole is covered with glue. Maybe they tried to glue it. The seller expressed regret at my claims, wrote that their quality control was not very high quality, but did not agree to return the money. Then he completely ignored me.
Aliexpress 1 star review on 22nd November 2022 Aliexpress 1 star review on 22nd November 2022
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Posted 1 year ago
1
Unverified Reviewer
Never order from this thieves and scammers. This is the attitude of one of the agents on one of too many chats I had but they don’t want to give back my money because they can steal it from myself. I have provided you all the information on why this was the case on the order, how it happened and how to proceed. I can close this chat now. Goodluck forward. This conversation is over. Thank you for contacting AliExpress, Have a great day. Her name it’s Hayley and ended the chat just because she didn’t wanted to deal with a customer that has been scammed and robbed by Alliexpress and the seller LifeEmbrace Store, this store has been reported so many times with 1 star reviews by customers for selling fake devices but Alliexpress still allowing this scam store on their platforms to sell their fake devices, so they are allowing their customers to be robbed by both LifeEmbrace store and Alliexpress are scammers and share the money for stealing the money from customers
Aliexpress 1 star review on 18th November 2022
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Posted 1 year ago
1
Romie
I was looking for a wallet. Found a rude seller. Checked his 1 star reviews... His responses... He Threatenes Death to the customers, to their Families, Rape, even gives their addresses and phone numbers. No way to report him. QCHEN is the name of the Store
Aliexpress 1 star review on 9th November 2022 Aliexpress 1 star review on 9th November 2022 Aliexpress 1 star review on 9th November 2022 Aliexpress 1 star review on 9th November 2022 Aliexpress 1 star review on 9th November 2022 Aliexpress 1 star review on 9th November 2022 Aliexpress 1 star review on 9th November 2022
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Posted 1 year ago
1
Scenica Williams
I ordered a guitar for $700 3 weeks ago and got a confirmation email and still no update, the site is the worst site to use as far as customer service matters don't spend your hard earned money on products you won't be getting.
Aliexpress 1 star review on 9th November 2022
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Posted 1 year ago
1
Verified Reviewer
Waited more than 1 month for the goods. Did not receive it. Raised Refund Dispute but platform asked for photo evidence (Of what when I didn't receive anything?). Seller claims its delivered but cannot provide any photo proof or even parcel ID, just a link to a delivery company and ask me to enquire, but without any parcel ID given. Aliexpress order ID doesnt work. How smart and honest they are. The store calls themselves "Official Insta360 Stores" which is highly dubious. Now I learnt my lesson to not buy things from unofficial stores to save a few bucks. Thinking maybe aliexpress store might the original manufactures. So wrong. There is no buyer protection, good luck!
Aliexpress 1 star review on 26th October 2022 Aliexpress 1 star review on 26th October 2022
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Posted 1 year ago
1
Unverified Reviewer
1st time experience. Aliexpress only fast of taking your money. It doesn't deliver and doesn't have anything or customer agent to delivery product at the promised day. I wouldn't recommend or order anything from this BS money sucking company. Hours to track my order and the tracking is never heard of....HUGE SCAM BS COMPANY. DO NOT ORDER..REPEAT DO NOT ORDER.
Aliexpress 1 star review on 20th October 2022 Aliexpress 1 star review on 20th October 2022 Aliexpress 1 star review on 20th October 2022 Aliexpress 1 star review on 20th October 2022
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Posted 1 year ago
1
Unverified Reviewer
AliExpress worst website for shopping I have nothing to brag about that a good thing happened to me by buying Chinese goods with very poor quality on the AliExpress (Ali baba) website. The Chinese would make quality goods if all the people in the world stopped buying their scrap, then it would teach them that they should start making better quality things. I've been buying small things on this website for a while now because if it's broken or if I don't receive it, I think I didn't pay too much and if I open a case I sometimes get a refund. Then suddenly I made a big mistake I ordered a very expensive battery for my solar system in the allotment. The battery was supposedly £838.98 but it was a bit cheaper as they had some discount. The seller chooses to somehow send with the even worse delivery company My Harmes, after three months I get a message with a picture of how my parcel was delivered, the package placed next to my rubish bins is shown in the picture, when I came home from work that day I did not find anything that I saw in the picture. I asked for help from the seller, I never got it, I also asked for help from the AliExpress customer service, but they are worse than the seller, so I just remained a big loser. I advise everyone who buys on AliExpress to stop buying expensive things so that it doesn't happen to you like what happened to me. Good luck with AliExpress worst website for shopping. Kind regards
Aliexpress 1 star review on 20th October 2022
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Posted 1 year ago
1
Don
All but 1 of the many tens of sellers I have dealt with on AliExpress are excellent, honest traders, I have been very happy with. And the website is good for finding what you want. BUT BE WARNED about shipping fees. AliExpress will refuse to refund shipping fees if the goods never arrive. To the Antinski3d Store I paid AU $78.55 for phrozen TR300 resin + AU $53.02 shipping, I never received it. Tracking reported “Package was returned to seller by shipping company” Why? No explanation. Perhaps seller didn’t pack it adequately. Perhaps seller caused shipping failure. Perhaps seller never really sent it at all. The seller refuses to discuss solutions. AliExpress limited me to a maximum refund of AU$ 80.60 . So I have paid a net AU$ 50.97 for NOTHING . AliExpress even prevents me from rating this transaction. So customers will not be warned about the really bad experiences! The reviews are biased.
Aliexpress 1 star review on 13th October 2022 Aliexpress 1 star review on 13th October 2022
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Posted 1 year ago
1
Verified Reviewer
I placed two orders at the same time. One arrived but the other has never arrived, the seller won't refund the money, I keep getting excuses, and AliExpress has you jump through hoops to get a refund and months later I am STILL trying to get this resolved! The items come from China and may take 6-8 weeks to even arrive! Ridiculous when I've ordered stuff on Ebay that came from China and arrived in a timely manner. There's no guarantee you will get the shipment so DO NOT BUY FROM THIS COMPANY!!!
Aliexpress 1 star review on 8th October 2022
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Posted 1 year ago
5
Verified Reviewer
I'm Gold member on Aliexpress and I've ordered products for many years. I often use coupons and discount the price. Not everything was good quality. Now I buy only if there is a lot orders and good reviews. I recommend this site. I safe a lot of money. If you can wait this site is perfect for you. I recommend this group on Facebook - Aliexpress for children and moms. Beautiful and usefull products.
Aliexpress 5 star review on 28th September 2022
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Posted 1 year ago
1
Unverified Reviewer
They have a deceptive and extremely confusing return dispute process. They weren't satisfied with a photo of defective item and wanted a video of the item not working, but their site would not load and accept my video. There is no valid customer service telephone number to make one on one contact with a rep. I had to go to my cell phone service company and it took three of us to get the video to load and it was within three day dead line. They still refused to allowed me to return them all for a refund. Since I could not find a phone wallet, I traded in the phone for one where I could easily find a phone wallet without magnetic closures. I advise everyone to stay away from these foreign sites, especially Aliexpress.
Aliexpress 1 star review on 17th September 2022
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Posted 1 year ago
Aliexpress is rated 1.5 based on 2,551 reviews