American Golf Reviews

Name: American Golf
Rating: 1.63

1.6 Rating 154 Reviews

15 %

of reviewers recommend American Golf

Company Reviews

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Metrics

1.6

Based on 154 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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American Golf 1 star review on 23rd September 2023

Mark P

American Golf 1 star review on 2nd May 2021

Jim Lewis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many of times been to there shop half the time don't seem to want to help you its there lost not mind”

Helpful Report

Posted 1 year ago

“Ordered a new set of iron's at AG Milton Keynes. Once I'd paid the deposit the service was atrocious. A long line of false promises and failure to return calls after my clubs had been lost at their distribution centre. Even when I eventually collected my clubs they said that I would get a call to discuss the problems with the service I received. Still waiting though.”

Helpful Report

Posted 1 year ago

“First of all, I’d like to state that I’ve had a lot of positive experiences with American Golf and staff. But only when it comes to apparel. I’ll only ever use them for that again. In June I got some vouchers for my birthday and decided to go get fitted for some irons and buy a set, through the 0% interest finance they offer. The fitting went okay. It was mostly positive. I got to try many of the golf clubs and it appeared the fitter didn’t push me towards any brands. He also suggested going for shafts that with me being a new golfer, won’t grow out of in 6 months time. Another positive but also ironic. I ended up opting for the Ping G425s. The Mizuno JPX 921s felt just as good to me. I could happily have used both but I was told the lead times for the Mizunos were longer. Why ironic? Because I have been through delay after delay. I was made aware there was a bit of a back log and it could be as late as early September. Fair enough. Good to be told up front. About 5 days or a week before the clubs were meant ti have been ready, I got a call saying they will be delayed until early-mid October. I called early to mid October enquiring. I was then told it would be late October. I was told that the short delay would be a positive as it must mean they are on the verge of going in to production if not already. The day before the clubs were meant to be at their warehouse, I got another phone call. Mid December now. An addition 5 to 6 weeks on top of that short delay as they are pretty much in production. Understandably I was extremely unhappy with this. I asked to just cancel the order. I’ve paid over half the cost of the clubs. I could have put that cash I was paying on finance away each month, sold my existing clubs and picked a set up off the shelf because my fitting was just about identical to many I’ve come across on those shelves. But I can’t cancel the order because they’ve already given Ping the money to manufacture supposedly and supposedly they can’t get that cash back. I asked to speak to a manager. Not able to do that but they’ll speak to one for me. What good is that? I put in an official complaint to American Golf. Got an email back right away saying they’ll look in to it and get in touch with the store. After that all I got was a passed on vague update from the store that the order is processing. Nothing else other than another email stating that the case is now closed. Useless. Save up. Pay a local professional for a fitting. They won’t take your cash and then treat you with contempt. I was hoping to start building my set a step at a time from American Golf along with 2 of my friends. They’ve now been told to avoid them like the plague. Keep focusing on quick cash ins American Golf and you’ll be flirting with administration again unfortunately”

Helpful Report

Posted 2 years ago

“Custom fit ordered and I call when I was told it was due in only to be informed of a delay. I don’t have issue with the delay but would of expected a cal to inform me of such.”

Helpful Report

Posted 2 years ago

“Went to purchase a new ping club value £249.00 went to sort out paying told that 2 of my gift cards were out of date by 10 days how do I know if they are out of date if no dates. Are shown on card I was willing to put approx £125.00 to the purchase of the club it’s just a con by the company I will never use A G again and will inform all of my friends also not to deal with this company if their were dates on the vouchers as to when they would run out you can only blame yourself for not using them t the way A G runs this scram amounts to a con”

Helpful Report

Posted 4 years ago

American Golf is rated 1.6 based on 154 reviews