“El 25 de mayo de 2026 realicé la compra de tres artículos de ropa (114Gbp).
Uno de los artículos (polo Ping) me llegó a los 3 días sin problema.
Sin embargo, los otros dos artículos (polo Nike y pantalones cortos Stuburt) no me llegaron porque los detuvieron en la aduana. A pesar de enviar toda la información disponible, no permitieron la entrega en la aduana Española, y los dos artículos fueron devueltos.
A fecha de hoy (9 de junio 2026) American Golf no me ha devuelto el dinero, y el email que aparece en su web no acepta emails entrantes.”
“Of course. Here is the clean version, ready to post.
Headline: ⚠️ Poor Quality Product & a Shocking Disregard for Consumer Rights
Star Rating: ★☆☆☆☆ (1 Star)
I am writing this review after a two-year dispute with American Golf concerning a faulty set of TaylorMade M4 irons. The experience has been deeply disappointing, defined by the company's refusal to adhere to its legal obligations under UK consumer law.
Here is a simple timeline of the facts:
* December 2023: The 8-iron head detached within 5 months of purchase. My attempt to reject the faulty goods was refused by American Golf, who insisted the entire set be returned.
* October 2024: A second club (the 7-iron) failed in the exact same way, demonstrating an inherent lack of durability in the set.
* June 2025: After this second failure, American Golf refused to provide a proper remedy. Instead of a refund or replacement, they offered only "store credit" in the form of a voucher, which is not a valid remedy under the Consumer Rights Act 2015.
* June 2025: To make matters worse, when returning one of my clubs, they failed to package it correctly. It arrived back with me with new scuffs and abrasion damage caused by their negligence during transit. I have video evidence of this.
* September 2025: American Golf have now stated in writing that they consider the "matter has been concluded" and "will not be providing any further responses on this issue," ignoring the damage they caused and their failure to provide a lawful remedy.
Summary:
American Golf has sold a product that was not of satisfactory quality, failed to provide a satisfactory repair, refused to offer a valid remedy for a subsequent fault, and damaged my property through their own negligence.
My advice to any potential customer is to be aware that if your purchase goes wrong, you may be faced with a company that appears to disregard its obligations under the Consumer Rights Act 2015. I have since had to escalate the matter to the Financial Ombudsman Service via my credit card provider to seek the resolution I am legally entitled to.”
“I ordered two Cleveland wedges and a Cobra LTDX driver, but after more than a week and a half, neither order has arrived. The delivery is still delayed, and when I reached out for an update, I received a response that provided little to no information. Since golf equipment is quite expensive, the uncertainty surrounding my orders is very concerning. I am not impressed.”
“Do not buy from here, I paid £199.98 and have received no items and it's been over 2 weeks. Phoned 5 times every time told I will receive an email about my order and never do! I've come to online reviews and found hundreds of people in the same boat. They are scamming and making it as difficult as they can to refund anyone on purpose, I for one will be reporting to trading standards”
“Placed an order for some custom fit irons on the 15/03 I’ve been asking for an update as it’s been 6 weeks and had nothing back at all so I’ve rang 5 times and continuously get fobbed off with the same script. Absolutely shocking from a company this size. A friend ordered through affordable golf and his custom fit irons was at his door 6 days later! I still don’t have an update and I’m not able to cancel the order! I definitely wouldn’t use American golf again and if you’re reading this save your self the stress and shop else where!”
“Ordered item 10/12/25, never dispatched to courier. Company have my £79, I have nothing. No reply to emails, phone number tells you to email and no reply. Absolute horrific supposed service. American golf have had my money for over a month and I have nothing.
And in relation to your questions below, no delivery, only able to communicate via email as not live chat available and no answer to phone number, the company never replied to my enquiries, and will not rate the customer service as it doesn’t exist …”
“If I could give zero I would. I'm in the same boat as natasha, bought golf shoes for my partner £89.99 was supposed to be a Christmas present. Got an email 2 days after purchase to say they hadn't got them in stock and have issued a refund. 3 weeks later still nothing, have tried numerous occasions to contact them and have had zero reply. Fuming is an understatement 😤”
“Scammers, took my money for an item that wasn't even in stock claimed they had refunded me the same day. Waited five working days as advised to have to chase and still waiting for refund 2 weeks later to be told today it got stuck in there system and will have to wait a further 5
working days to receive my refund. This was a Christmas present that I have not been able to reorder as no spare funds and no refund received. The most annoying thing is they're still advertising the item for sale that they don't have in stock apparently. Robbed my money stay well away.”
“Ordered a Garmen S62 watch American Golf took the money immediately from my account. Seven days later no watch. I called them to be told there was no order under my name. I checked with my bank and got the authorisation code. Now they saying the money was refunded back to my account and will be there in 3 to 5 days. Was informed some problems with the website. Shocking service will avoid them in future.”
“Same story as many others here.
Ordered and paid for items only to find out they don't actually have the items.
This is the third time they have done it to me.
There has to be some accounting trick they are pulling with this system. Name another online retailer ths isn't able to make stock levels available to the website. Clown show.
Or they get you on the site with the lure of deals they know they won't need to fulfill, hoping you just decide to pay for the items they do have in your basket. Easy to offer remarkable deals when you don't have go through with them isn't it.
Trading standards should have a word.”
“AVOID unless dealing in store
Thought I’d be safe dealing with a well known company. Awful process from start to finish. Missed delivery timescale (4 days in a row) awful customer service (lies, failed callbacks and no one interested in owning an issue) honestly never had an experience like it and lots of other companies out there that offer much better value and actually provide service if anything was to go wrong. AVOID”
“Order confirmation: AGGB- 05199656 for a TaylorMade Qi10 Max Designer Series Blue White Driver on 25/2 paid extra for delivery within 3 days, called on 27/3 was told that it will be picked up by courier in the afternoon waited for the tracking number from courier (never received) checked online my order is still on awaiting dispatch. called on 28/3 and was told it has all been packed and schedule to be picked up by courier at 4pm. Today i check my order online is still awaiting dispatch. I was assure that the product is with them and packed. I am leaving on this Sunday I doubt if this will be deliver to me before that. They like to fool their customer around paid extra for delivery within 3 working days. It is over 3 working days now where is my golf driver? Unless they work on Sunday only while Mon-Saturday is off.
Lies after lies and promise they cant keep. Contact them by email and reply came that they will reply in 3 days time......One thing they are very efficient in is payment are collected from you instantly.... STAY AWAY....”
“Paid using gift card and cash and was given a refund onto the gift card but kept my cash.
Customer services addressed zero of my concerns with how their returns policy is badly written, doesn’t make sense nor how the policy is just predatory to get more money from the consumer. They ignored my reasoning of how I could send back the entire order and re-order using the gift card to get the cash back and how just refunding me what I’m owned would save everyones time and effort”
“Wish I’d read these sooner. Ordered a club next day delivery for a birthday 3 days later. Birthday gone and still no sign of it. Reason for ordering from them - next day delivery! From these reviews it sounds like they are mis-selling their service.”
“I can strongly recommend not to buy from this site.
Got a bug on a garmin golf watch.
They asked me to send it in even though I wrote when I bought it.
When they received it, it took 1 month before I received a short letter that the warranty did not cover this, that it had expired.
Cost me £25 to send over watch, now they wanted another £25 to send it back, even though it will never work again.
Worst service you can give.
So don't buy here if you don't live in England!!”
“Placed an order 10 days ago and paid extra for next working day shipping - all I have had so far is a tracking number that says not dispatched and no reply to my email to customer services. So a definite 1 star for this shambles and would strongly recommend avoiding as plenty of good UK online retailers.”
“Twice my order has been messed up. Firstly due to item not being in stock after i had already paid for it, secondly due to wrong colour item delivered.
Would sadly steer clear of this company in the future.”
