“Ordered mizuno irons 27th June. Was meant to be 6 week wait. I had to chase in August to be informed delay until Sept, then Oct.
Yesterday emailed again to be told they will get someone to chase in next few days as they can't speak directly with manufacturer.
I'm not convinced order has even been started yet. They honestly couldn't care less.
STAY WELL CLEAR OF BUYING ANY CUSTOM BUILT CLUBS FROM AG”
“PreOrdered club and paid £699.
Three weeks later order cancelled and told I have to wait a week for refund to come through.
Spoke to Stacy,manager at customer service, worse than useless. If the managers are as inept its no wonder company toiling”
“Custom fitted for ping irons on 29th July. Was informed a 6-8 week lead time. Visited the store after 6 weeks to check status on order and was informed that delivery would be delayed till 16th of December 2021!!!!
Considering I’d payed the £847.00 up front I believe American Golf should have called to explain the unreasonable +14 weeks and provided the option to cancel.”
“No communication after spending over £300 at American Golf Greenwich. I was told 4-6 weeks in June, still waiting at the end of August and no call with an update or apology. Its a shame as the actual custom fitting experience was great!”
“Like others my experience is a complete disaster. Was originally told 6 weeks for delivery of new irons. Two days before I was told they were ready and would be delivered to store in 2 or 3 days, which would have been July 27th.
When I went to collect I was then told it would be September 16th.
Now they tell me October 25th at the earliest.
Nobody cares, they refuse to cancel the order and give you your money back. Refuse to give you a contact name for a senior manager to complain to.
All they care about is getting your money in their bank.
Their excuse is that a manufacturer's factory was closed for 4 weeks, how does that lead to a 3 month delay?
Not even worth one star, utter disgrace!”
“STAY CLEAR. less than one star. Utter shambles. Took my dad to get custom fit clubs like many others in the reviews. Was told 6 weeks. its now been over 6 weeks, I had to call to ask where it was, they said now looking November/December- utter disgrace that I had to call them to get this information. They did not ring or email me advsiing of the delay. I ring up again to cancel the order for them to say they cannot do so because they're custom fit clubs!!? They havent even started making the clubs if they are not arriving until November/Decemeber. Disgusting behaviour, just want to line their own pockets and not offer honest customer service. Will not ever use again.”
“Even one star is a bit rich. Their happy to take your order, take your money. But constantly lie about delivery times, how and when the order is coming. No way of getting in touch with customer service. Absolutely awful service.
Your best bet, is to use them for any measuring or trying a club out, then simply buy it online. I could have had more money for my clubs and bought the new ones for less, but felt I’d use a local business to help promote the area, but really wish I hadn’t.”
“25.06.21 I had set of irons measured in store and paid £815, was told 6-8 weeks. 01.07.21 email to say delivery around December, (is this poss Nov 21 or maybe Jan 22?). I emailed back to cancel order. They ignored my requests. I went to store today, 13.07.21 to cancel order and they say I can't as clubs personalised, even though they are far from being made but the order has gone in and that they can now get order to me for sometime possibly mid-Sept. Staff told me that they have 450 orders with delays because of Brexit and the pandemic.”
“Ordered a driver for Sunday delivery (extra tenner) over a week ago. I ordered on sat thinking it would land Sunday. Fair enough my bad. A week later however still not here. It’s late Sunday now. Sent me a dispatched email but the courier hasn’t got it. Ffs”
“Ordered a cobra king 60 degree wedge and not even a dispatch email been sent out. This was ordered over 11 days ago, and nothing sent. I’ve contacted them 3 times, has it been sent, why is it taking so long and a refund is now wanted. No replies off any of them. Mcguirks golf instead sends out confirmation email and dispatches with receiving in the space of 3 days. Utter joke American golf customer services are.”
“Waited two weeks for a putter to then be refunded as it was out of stock. Now waiting on a £290 putter, a week overdue with no correspondence. Also ignoring me on twitter DM. Very very poor service considering the money you are paying.”
“9th June 15:17:38BST ordered 2x2pk golf gloves paid with PayPal
reported as being processed and tracking would be provided. Contacted American Golf several times and received replies order being checked.I had asked for reason for delay , but no information given or for item having no tracking details .
I also asked if original item had been sent NO REPLY!!! My item delivered 17th June 10:20 Am. NO Apology from American Golf or reason for the bad delivery of my items or compensation has been given>BE Warned if ordering it appears this is a common fault with the delivery service offered.”
“Purchased a driver on the 02/05/21 for £399. They quoted me 3 weeks, max 5, delivery. Received a call last week stating I wouldn't receive the club until the 15th July. 11 weeks from ordering. I tried to cancel they wouldn't allow me too. They've since made an effort and said I can get the club on the 22nd June. Tried to cancel again, not allowed. NEVER USE AMERICAN GOLF. If in Leeds/Bradford area go to Express golf. I've since bought some irons from them. The service was fantastic. I'll never use American golf again.”
“shockingly bad service. I ordered a putter online on the 6th of may as a gift for someone. I was told it would take up to 7 working days for this to be delivered. After no contact, I then emailed on the 17th to ask the status of this, I received an email ensuring it would be chased up. Again I heard nothing so on the 19th I emailed again to chase this up and was told the order was cancelled due to the item being out of stock. It took that whole time for anybody to realise this item was out of stock and if I hadn’t chased this up then I dread to think how much longer it would’ve took for someone to contact me. Will definitely be sure to never use this service again and will be advising all friends and family of this. Extremely disappointed.”
“shockingly bad service. I ordered a putter online on the 6th of may as a gift for someone. I was told it would take up to 7 working days for this to be delivered. After no contact, I then emailed on the 17th to ask the status of this, I received an email ensuring it would be chased up. Again I heard nothing so on the 19th I emailed again to chase this up and was told the order was cancelled due to the item being out of stock. It took that whole time for anybody to realise this item was out of stock and if I hadn’t chased this up then I dread to think how much longer it would’ve took for someone to contact me. Will definitely be sure to never use this service again and will be advising all friends and family of this. Extremely disappointed as I have bought from American golf shops many times in the past.”
“Booked in for a 'FREE' custom fitting.
A few days before the fitting I got a call from someone at American Golf in Airth asking what my fitting was for. I said I have a relatively new driver, but unsure of what flex and length etc I'd be best suited for. Ive never had a fitting before. So, for that fitting i'm wanting fit for a new shaft that I'll buy from them for my driver. Their attitude changed completely and said they wouldn't just SELL me a shaft. Well, I said I'll just take my 'FREE' fitting then to work out what shaft I need. They told me no they wouldn't do that, because I'm not buying anything! (I should have read the reviews before booking as other people have experienced the same thing. One person actually said that in the middle of the fitting he told them he might not buy anything and the swiftly stopped the fitting and wouldn't give him his results!)
It doesn't say anywhere on their site that you actually need to buy something for the fitting!
What I didn't tell them was I'm looking to get custom fitted for a full set of irons soon also, which they've now lost out on.
Me and my mates have spent some amount of money in their shop over the years when they were located at Brucefields in Stirling, along with all the money we've spent at the driving range at Airth! I even bought my Callaway MD4's from the PGA professional that was at Brucefields when they were located there!
Absolute rogues who are only interested in your money.
I, along with all my mates, won't be back to them or the driving range! Which is sad as I've been going to that range for years.
Steer well clear.”
“Purchased Taylormade waterproof golf bag £249. American golf not interested with faulty zips. Lots of bad reviews about zips. Bag has not a lot of use.”
“Tried ringing 5times if the call is that important to them you’d think they would answer the dam phone.
I also emailed 4times no response from them think it’s time to call PayPal get my money back.”
