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American Golf Reviews

1.6 Rating 155 Reviews

15 %

of reviewers recommend American Golf

Company Reviews

1.6

Based on 155 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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American Golf 1 star review on 23rd September 2023

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shockingly bad service. I ordered a putter online on the 6th of may as a gift for someone. I was told it would take up to 7 working days for this to be delivered. After no contact, I then emailed on the 17th to ask the status of this, I received an email ensuring it would be chased up. Again I heard nothing so on the 19th I emailed again to chase this up and was told the order was cancelled due to the item being out of stock. It took that whole time for anybody to realise this item was out of stock and if I hadn’t chased this up then I dread to think how much longer it would’ve took for someone to contact me. Will definitely be sure to never use this service again and will be advising all friends and family of this. Extremely disappointed.”

Posted 3 years ago

“shockingly bad service. I ordered a putter online on the 6th of may as a gift for someone. I was told it would take up to 7 working days for this to be delivered. After no contact, I then emailed on the 17th to ask the status of this, I received an email ensuring it would be chased up. Again I heard nothing so on the 19th I emailed again to chase this up and was told the order was cancelled due to the item being out of stock. It took that whole time for anybody to realise this item was out of stock and if I hadn’t chased this up then I dread to think how much longer it would’ve took for someone to contact me. Will definitely be sure to never use this service again and will be advising all friends and family of this. Extremely disappointed as I have bought from American golf shops many times in the past.”

Posted 3 years ago

“They say the order is ready to be dispatched and cannot be cancelled, but it's been like that for a week. Literally holding my item hostage.”

Posted 3 years ago

“Booked in for a 'FREE' custom fitting. A few days before the fitting I got a call from someone at American Golf in Airth asking what my fitting was for. I said I have a relatively new driver, but unsure of what flex and length etc I'd be best suited for. Ive never had a fitting before. So, for that fitting i'm wanting fit for a new shaft that I'll buy from them for my driver. Their attitude changed completely and said they wouldn't just SELL me a shaft. Well, I said I'll just take my 'FREE' fitting then to work out what shaft I need. They told me no they wouldn't do that, because I'm not buying anything! (I should have read the reviews before booking as other people have experienced the same thing. One person actually said that in the middle of the fitting he told them he might not buy anything and the swiftly stopped the fitting and wouldn't give him his results!) It doesn't say anywhere on their site that you actually need to buy something for the fitting! What I didn't tell them was I'm looking to get custom fitted for a full set of irons soon also, which they've now lost out on. Me and my mates have spent some amount of money in their shop over the years when they were located at Brucefields in Stirling, along with all the money we've spent at the driving range at Airth! I even bought my Callaway MD4's from the PGA professional that was at Brucefields when they were located there! Absolute rogues who are only interested in your money. I, along with all my mates, won't be back to them or the driving range! Which is sad as I've been going to that range for years. Steer well clear.”

Posted 3 years ago

“Purchased Taylormade waterproof golf bag £249. American golf not interested with faulty zips. Lots of bad reviews about zips. Bag has not a lot of use.”

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

American Golf 1 star review on 2nd May 2021

Posted 3 years ago

“Tried ringing 5times if the call is that important to them you’d think they would answer the dam phone. I also emailed 4times no response from them think it’s time to call PayPal get my money back.”

Posted 3 years ago

“Ordered online over 2 weeks later and all they tell you is delays due to COVID, that old excuse! Avoid at all costs.”

Posted 3 years ago

“Order placed via EU website but no mention that import duties could apply. Courier wants the equivalent of 30% of the purchase value to release the order from customs. AmericanGolf have not replied to my email, their webchat doesn't work and the phoneline is on an endless "please hold" message then cuts me off. Call back is then engaged or "dead". Can't get hold of them to arrange a return and refund. Terrible experience!”

Posted 3 years ago

“Without a doubt the worse online shopping experience I have ever experienced in my life! - Order placed - Money taken of CC - Order delivered to a random address in Leicester - I requested delievery to Derby address - Item now out of stock - Won't collect from Leic and deliver correctly - Promised Refund a week ago, still waiting - 5 emails sent .. still NO REPLY - National Customer Service phone mailbox is full so message says please try later! ABSOLUTELY SHAMBOLIC!!!!”

Posted 3 years ago

“AMERICAN GOLF WEBSITE REVIEW: Terrible after sales care. Standard Delivery (Free) says it will be delivered within 7 working days. That was 2 days ago and it hasn't even been dispatched yet! Try and call? No one answers... Try and use the online chat? No ones there... This will be the last clubs I buy from American Golf. Save the hassle and buy elsewhere where they treat you properly as a customer.”

Posted 3 years ago

“Don't answer e mails on line chat doesn't work,received no goods but have taken the money. Can't get to speak to anyone.”

Posted 3 years ago

“Not even 1 star ? Do not touch this company with a barge pole !!! I had a custom fitting in December & was told I would have my order by the end of February at the latest? To cut a long story short I had a call on Wednesday the 6th of April out of the blue to just let me know that my custom fit order will be ready at the end of June. OMG that's 7 months to fulfil an £800 order & the worst thing about it is no apology & basically they don't care one bit !! As soon as they take your hard earned cash they are happy. I will be going into the store on Monday the 12th April for a full refund & will never ever spend another penny in this business as long as I live. Customers be very careful before going to this company. my advice is to go to your club professional & get a custom fit . From a very, very, very disappointed ex customer.”

Posted 3 years ago

“EU BUYERS BEWARE EU buyers need to beware, you are being misled by American Golf. They will take your order placed on a .EU website, priced in Euro and displaying your countries own vat rate. However, they will not tell you that you will be liable for import/customs charges when your item arrives. Their comment to earlier complaints regarding this issue on Trustpilot is to say it's out of their control. This is not true, its totally in their control to make customers aware that they are not buying from a legitimate EU website but from a UK website and customs charges will apply. AMERICAN GOLF - YOU NEED TO BE HONEST WITH YOUR CUSTOMERS!”

Posted 3 years ago

“I bought a motocaddy M1 in July 2020(£550) and the battery charger has failed whilst under warranty. Spoke to customer service who Said I would have to return it to the store purchased from for them to deal with, and that customer service were unable to deal with the issue. Stores open 12 April, golf courses reopen 29th of March......they are not prepared to do anything and I’ll have to be patient. I’ll be patient. I’ll also never be buying a single thing from them again. Lady at customer service was unhelpful and was pretty confrontational “your choice if you don’t want to shop with us again”. Fair enough. Zero stars should be an option.”

Posted 3 years ago

“I bought a set of irons for £900 which were delivered on time and as ordered. Noticed a few days later that the same set were available on clubhousegolf.co.uk for £550. Couldn't return the clubs as I had already used two of them. Emailed AG customer service who basically said 'tough'. Have spent thousands with these guys, never again.”

Posted 3 years ago

“Order didn’t arrive. No refund yet. Hard to get hold of customer service. No response from them”

Posted 3 years ago

“Email was not received to confirm order so reordered. I have to pay for returning additional pair. Customer service zilch! Also had used Quidco and surprise, surprise that hasn’t shown up for either pair. Will not be using this company again and will be sharing my experience widely so no one else makes same mistakes I did and has to pay the price.”

Posted 3 years ago

“Do not reply to emails, do not answer calls, online chat doesn't work! Finally got through after 24 hours of trying and Lauren in the Warrington office doesn't know what the policies are and isnt allowed to speak to a manager, DO NOT USE THIS COMPANY”

Posted 3 years ago

“Ordered items beginning of December Not even dispatched by American golf as of today 2.1.21”

Posted 3 years ago

“This is NOT about Hambrook but American Golf online. I ordered an item 2 weeks before Christmas and at 1730 on 23rd December was informed the order could not be fulfilled and was cancelled. The email to tell me was extremely blunt and no solution offered. I appreciate this year Covid has made trade difficult but to deliberately leave it so late that an alternative would be impossible to source spoilt my Christmas and I had to suffer the embarrassment of not giving one of my family a gift. I have been dealing with customer services who (to date) have not offered any solution or resolution to the issue just an insincere apology and suggested I should reorder in the future. The item remains available to order via the website. Absolutely disgraceful service and I will be sharing via social media. Please use your local pro shop as sadly, the online service is dreadful”

Posted 3 years ago

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American Golf is rated 1.6 based on 155 reviews