American Golf Reviews

Name: American Golf
Rating: 1.67

1.7 Rating 162 Reviews

16 %

of reviewers recommend American Golf

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Metrics

1.7

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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American Golf 5 star review on 13th November 2024

Anonymous

Anonymous // 01/01/2019

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Helpful Report

Posted 1 month ago

“Ordered a Garmen S62 watch American Golf took the money immediately from my account. Seven days later no watch. I called them to be told there was no order under my name. I checked with my bank and got the authorisation code. Now they saying the money was refunded back to my account and will be there in 3 to 5 days. Was informed some problems with the website. Shocking service will avoid them in future.”

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Posted 1 month ago

“Great service and always welcoming when trying out new clubs!”

Helpful Report

Posted 2 months ago

“Laughing at customers and pointing at people don't go to American golf worst service”

Helpful Report

Posted 2 months ago

“terrible service. Wrong item sent and no response”

Helpful Report

Posted 4 months ago

“Same story as many others here. Ordered and paid for items only to find out they don't actually have the items. This is the third time they have done it to me. There has to be some accounting trick they are pulling with this system. Name another online retailer ths isn't able to make stock levels available to the website. Clown show. Or they get you on the site with the lure of deals they know they won't need to fulfill, hoping you just decide to pay for the items they do have in your basket. Easy to offer remarkable deals when you don't have go through with them isn't it. Trading standards should have a word.”

Helpful Report

Posted 4 months ago

“Ordered the Cobra LTDx with the HZRDUS Smoke iM10 stiff shaft online yesterday afternoon, it was delivered at 11am this morning! Excellent fast delivery. Due to me living a distance away from the nearest store and needing an upgraded driver asap, I phoned the Chester store and spoke with a staff member as I was unsure about which shaft to get. I gave him my latest ball speeds, current driver set up etc and whilst he emphasised I should really get a fitting session, he helped a lot with his knowledge on my set up. Can’t wait to get this on the course now!”

Helpful Report

Posted 6 months ago

“AVOID unless dealing in store Thought I’d be safe dealing with a well known company. Awful process from start to finish. Missed delivery timescale (4 days in a row) awful customer service (lies, failed callbacks and no one interested in owning an issue) honestly never had an experience like it and lots of other companies out there that offer much better value and actually provide service if anything was to go wrong. AVOID”

Helpful Report

Posted 7 months ago

“Order confirmation: AGGB- 05199656 for a TaylorMade Qi10 Max Designer Series Blue White Driver on 25/2 paid extra for delivery within 3 days, called on 27/3 was told that it will be picked up by courier in the afternoon waited for the tracking number from courier (never received) checked online my order is still on awaiting dispatch. called on 28/3 and was told it has all been packed and schedule to be picked up by courier at 4pm. Today i check my order online is still awaiting dispatch. I was assure that the product is with them and packed. I am leaving on this Sunday I doubt if this will be deliver to me before that. They like to fool their customer around paid extra for delivery within 3 working days. It is over 3 working days now where is my golf driver? Unless they work on Sunday only while Mon-Saturday is off. Lies after lies and promise they cant keep. Contact them by email and reply came that they will reply in 3 days time......One thing they are very efficient in is payment are collected from you instantly.... STAY AWAY....”

Helpful Report

Posted 8 months ago

“Ordered a left hand cobra Lltd x driver. After reading most of the reviews on here I was very concerned . My driver arrived early 4 th of 5 day delivery window . I received order confirmation and regular updates from Evri and the club arrived in the middle of the 11-13 hours delivery promised. Club in perfect condition and the price was competitive. Excellent service which I cannot fault. Well done American Golf.”

Helpful Report

Posted 9 months ago

“Paid using gift card and cash and was given a refund onto the gift card but kept my cash. Customer services addressed zero of my concerns with how their returns policy is badly written, doesn’t make sense nor how the policy is just predatory to get more money from the consumer. They ignored my reasoning of how I could send back the entire order and re-order using the gift card to get the cash back and how just refunding me what I’m owned would save everyones time and effort”

Helpful Report

Posted 10 months ago

“Wish I’d read these sooner. Ordered a club next day delivery for a birthday 3 days later. Birthday gone and still no sign of it. Reason for ordering from them - next day delivery! From these reviews it sounds like they are mis-selling their service.”

Helpful Report

Posted 10 months ago

“I can strongly recommend not to buy from this site. Got a bug on a garmin golf watch. They asked me to send it in even though I wrote when I bought it. When they received it, it took 1 month before I received a short letter that the warranty did not cover this, that it had expired. Cost me £25 to send over watch, now they wanted another £25 to send it back, even though it will never work again. Worst service you can give. So don't buy here if you don't live in England!!”

Helpful Report

Posted 11 months ago

“Placed an order 10 days ago and paid extra for next working day shipping - all I have had so far is a tracking number that says not dispatched and no reply to my email to customer services. So a definite 1 star for this shambles and would strongly recommend avoiding as plenty of good UK online retailers.”

Helpful Report

Posted 11 months ago

“Twice my order has been messed up. Firstly due to item not being in stock after i had already paid for it, secondly due to wrong colour item delivered. Would sadly steer clear of this company in the future.”

Helpful Report

Posted 11 months ago

“Ordered on the 15th December, never received email confirmation. Supposedly 3 - 5 days delivery, never received my item. Very disappointing as it was, a Christmas present. Just called today 27th December, to be told they refunded me on the 18th as the item was out of stock. I should of had an email of confirmation, but nothing. Just looked on line and the top is available in all sizes, so how can this be available still. If I had know I would of gone and purchased something else as I would of had time to do so. But I kept thinking it would arrive. Won't ever use them again.”

Helpful Report

Posted 11 months ago

“Appalling service. My order was delivered to the incorrect address nearly 3 weeks ago. The photograph taken by DPD is not my house!!!!! I have telephoned several times, emailed and my case is under investigation.... I have requested a full refund, but am still waiting... They should not be allowed to keep peoples money and not refund in a reasonable time frame. This was Christmas presents, which I explained and still no refund!!!! I will never buy anything from American Golf again.”

Helpful Report

Posted 11 months ago

“Ordered on 4 December. Still not received a confirmation or delivery but as others have said the money has been taken. Have only received an email to say how busy they are. Very disappointing service.”

Helpful Report

Posted 11 months ago

“Appalling company. Liars, cheats and conmen. There are many other golf goods providers out there. Please don’t buy from this shower. When they claim they dispatch items it’s a lie. They don’t send but still take your money. This is fraud.”

Helpful Report

Posted 11 months ago

“Ordered had no emails rung to see where order was on day 15 and was told out of stock and refunding as issue will all Apple Pay’s. Online still allowing you to buy. I told the company this sounds fraudulent that they keep hold of your money until request refund. Do not use”

Helpful Report

Posted 1 year ago

American Golf is rated 1.7 based on 162 reviews