American Golf Reviews

Name: American Golf
Rating: 1.64

1.6 Rating 168 Reviews

15 %

of reviewers recommend American Golf

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Metrics

1.6

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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American Golf 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't answer e mails on line chat doesn't work,received no goods but have taken the money. Can't get to speak to anyone.”

Helpful Report

Posted 4 years ago

“Not even 1 star ? Do not touch this company with a barge pole !!! I had a custom fitting in December & was told I would have my order by the end of February at the latest? To cut a long story short I had a call on Wednesday the 6th of April out of the blue to just let me know that my custom fit order will be ready at the end of June. OMG that's 7 months to fulfil an £800 order & the worst thing about it is no apology & basically they don't care one bit !! As soon as they take your hard earned cash they are happy. I will be going into the store on Monday the 12th April for a full refund & will never ever spend another penny in this business as long as I live. Customers be very careful before going to this company. my advice is to go to your club professional & get a custom fit . From a very, very, very disappointed ex customer.”

Helpful Report

Posted 4 years ago

“EU BUYERS BEWARE EU buyers need to beware, you are being misled by American Golf. They will take your order placed on a .EU website, priced in Euro and displaying your countries own vat rate. However, they will not tell you that you will be liable for import/customs charges when your item arrives. Their comment to earlier complaints regarding this issue on Trustpilot is to say it's out of their control. This is not true, its totally in their control to make customers aware that they are not buying from a legitimate EU website but from a UK website and customs charges will apply. AMERICAN GOLF - YOU NEED TO BE HONEST WITH YOUR CUSTOMERS!”

Helpful Report

Posted 4 years ago

“I bought a motocaddy M1 in July 2020(£550) and the battery charger has failed whilst under warranty. Spoke to customer service who Said I would have to return it to the store purchased from for them to deal with, and that customer service were unable to deal with the issue. Stores open 12 April, golf courses reopen 29th of March......they are not prepared to do anything and I’ll have to be patient. I’ll be patient. I’ll also never be buying a single thing from them again. Lady at customer service was unhelpful and was pretty confrontational “your choice if you don’t want to shop with us again”. Fair enough. Zero stars should be an option.”

Helpful Report

Posted 4 years ago

“I bought a set of irons for £900 which were delivered on time and as ordered. Noticed a few days later that the same set were available on clubhousegolf.co.uk for £550. Couldn't return the clubs as I had already used two of them. Emailed AG customer service who basically said 'tough'. Have spent thousands with these guys, never again.”

Helpful Report

Posted 4 years ago

“Order didn’t arrive. No refund yet. Hard to get hold of customer service. No response from them”

Helpful Report

Posted 4 years ago

“Email was not received to confirm order so reordered. I have to pay for returning additional pair. Customer service zilch! Also had used Quidco and surprise, surprise that hasn’t shown up for either pair. Will not be using this company again and will be sharing my experience widely so no one else makes same mistakes I did and has to pay the price.”

Helpful Report

Posted 4 years ago

“Do not reply to emails, do not answer calls, online chat doesn't work! Finally got through after 24 hours of trying and Lauren in the Warrington office doesn't know what the policies are and isnt allowed to speak to a manager, DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“Ordered items beginning of December Not even dispatched by American golf as of today 2.1.21”

Helpful Report

Posted 4 years ago

“This is NOT about Hambrook but American Golf online. I ordered an item 2 weeks before Christmas and at 1730 on 23rd December was informed the order could not be fulfilled and was cancelled. The email to tell me was extremely blunt and no solution offered. I appreciate this year Covid has made trade difficult but to deliberately leave it so late that an alternative would be impossible to source spoilt my Christmas and I had to suffer the embarrassment of not giving one of my family a gift. I have been dealing with customer services who (to date) have not offered any solution or resolution to the issue just an insincere apology and suggested I should reorder in the future. The item remains available to order via the website. Absolutely disgraceful service and I will be sharing via social media. Please use your local pro shop as sadly, the online service is dreadful”

Helpful Report

Posted 4 years ago

“Ordered and had no conformation on delivery . Terrible after sales . Basically take your money and don’t have the goods in stock to supply . Will never buy from again 😡”

Helpful Report

Posted 4 years ago

“You shouldn't use COVID as an excuse for shocking customer service. Zero communication - try web chat to chase my order and it tells me no agents to please call, I call and get told the phone number isn't working(!?) email and you just get a generic auto reply. The website clearly says "Maximum 10 day standard delivery" This has passed, no notification, can't get hold of anyone. I work for an online retailer so I understand the current issues but people have ordered Christmas gifts in good faith. If you can't handle orders then you shouldn't be taking them, or at least be honest you have no idea when they will be received if you do order.”

Helpful Report

Posted 4 years ago

“Avoid This Company Absolutely Shocking Service No Communication No Goods Received”

Helpful Report

Posted 4 years ago

“Placed an order on 12th December. No email to discuss when it will be dispatched. I emailed customer services twice,but they have ignored my emails. I know it is Christmas and due to covid have extra problems,but nowhere on their website does it say that you will have to wait longer for your order”

Helpful Report

Posted 4 years ago

“Ordered golf balls on 27.11.20 and had confirmation email. Since then have heard nothing!!! Sent an email to the After Sales enquiring if there are any updates and still nothing. Disappointed and very annoyed! Avoid at all costs”

Helpful Report

Posted 4 years ago

“Ordered golf gloves on Dec 9th, received confirmation email. No dispatch email after several days, emailed American Golf yesterday, no response. Have noticed pending payment has disappeared from my bank account, so guessing they have no stock. Would have been more courteous to have advised me by email. I've now placed an order elsewhere, which has already been dispatched. Won't be using this company again”

Helpful Report

Posted 4 years ago

“Ordered a pair of golf gloves for our son, on 9th Dec, and got confirmation of order email. As I hadn't received a dispatch email, I sent an email to American Golf yesterday, no response. I have noticed that my 'pending payment' on bank account had disappeared, so I'm assuming they have no stock of these gloves to dispatch. Might have been more courteous to have advised me by email. I've now placed an order elsewhere, which has already been dispatched”

Helpful Report

Posted 4 years ago

“Will not refund if you buy item in error”

Helpful Report

Posted 4 years ago

“Ordered from American golf 30 Nov and assured delivery in 3-5 days, its now 11. Dec and I am still waiting, after finally getting through to them on Tuesday after days of trying, I get told " You need to understand we are very busy".... No - you need to understand that customer service or lack thereof will make or break your business!! The parcel is apparently already dispatched and with Hermes (the worst courier service ever) where its been delayed since Wednesday with no explanation ! Avoid this lot like the plague!!!!”

Helpful Report

Posted 4 years ago

“I have tried to purchase from American Golf a Wilson Staff D300 SL Driver, I have now attempted to purchase the club from their website on 9 (yes nine) occasions using three different Visa cards from three different banks and on each occasion the payment hasn’t gone through and I have received a message of Refused FRAUD. These cards have been used subsequently at other websites without any problems. I have contacted their Customer service on three occasions, the first time they stated there was a problem with their payment procedure which was being rectified and that I should try again after two days, the second time I contacted them they said it was a banking issue and I should contact my bank to get it resolved and I should create an American Golf account as this might resolve the issue and on the third occasion I was told that it was fault with their website and I should delete my cookies on my computer and that this would perhaps solve the problem. I have also emailed their Sales Team outlining the problems. It would appear that American Golf know they have a payment problem but are not prepared to tell their customers. Their Customer Service Team are giving out conflicting advice and have no clue as to when the issue will be resolved and do not apologise for the inconvenience. American Golf will not allow you to purchase over the phone and to date have not replied to my email. The word “shoddy” comes to mind.”

Helpful Report

Posted 4 years ago

American Golf is rated 1.6 based on 168 reviews