“Updating on my mis fit. After going back with relevant and complete non-factual information from AG. Their senior management agreed for a replacement.
The New Malden store then said no availability for today. Despite on the online booking system for fitting, all slots were free. I then booked for 10:30 and confirmed to the store manager via email there’s bookings. Then received a call stating, there no availability and will try to squeeze me in after the 10am fitting. 10am was free on the booking system. And how staff need to be on the shop floor to serve. Arrived around 10:15/20. 4 members of staff and the manager, empty shop and no one being fitted. Finished at 10:50 and someone walked in for a fitting. Yet it was free on the online booking service. Emailed other info to after sales and then there was only two booking left for the day. Seems like it’s made up as they go along. They were reluctant to honour anything initially and can’t say I felt particularly welcomed or wanted with the above info going to the store. All faith completely lost in the company now.”
“BE CAREFUL ON PUTTER FITTING or fittings in general.
Spoke to someone at head office who confirmed there is no consistency on fitters and advice. Quite worrying really.
Been mis fit, member of staff confirmed at another branch, then denied it once head office called through. Funnily enough, the member of staff said to me it’s he said, she said, with my initial fitting. which is exactly what has happened from what he told me to the guy at head office.
Spend your money on an actual fitting from a professional. Not AG or their “experts”. Also, they state what steps you have during a fitting on their website via a YouTube video. I never once had a consultation lol that was step 1!!!! Step 1! Never asked what putter I’m using or member of staff looked at my putting stroke.
Sales and targets based from what I have read online and from previous employees.
They state “improve your game” when in fact it seems “improve our revenue”.
We had a good first year and probably got rinsed as a naive beginner. Look forward to a proper fitting at Silvermere and giving them my money this summer on new irons and a new putter”
“gift voucher now expired was used just before christmas and still had money left on
not one member of staff told me to use it up as expiring soon
thieving low life company
will never use again second time been conned by them
your lose amg”
“Gift card Voucher expired and no date of expiring shown on card. Called customers services and not interested or helpful at all. Tuff luck were her words.
Will never buy anything from again. Will also take this matter up with the small claims court as this is cash that should not have an expiry date on it stay so ever.
If I could give less than one star trust me I would.”
“I work overseas and had a voucher for 100 GBP which ran out 2 weeks ago as I totally forgot about due to working away, was reminded yesterday
So I Contacted American Golf Immediately - Answer - tough luck! What the hell!!
Absolute daylight robbery which in this day and age should be illegal and outlawed, I’m looking into this further 🤬🤬
Worst company ever!!”
“Paid for a birthday gift and paid £9.99 for Saturday delivery so that he would be home to collect it and have it for his birthday today (Sunday). He stayed in and parcel was not delivered. The phone number listed for customer service on American Golf’s website does not exist and their chat line is closed until Monday, none of which is helpful. Now I’ll have the huge inconvenience of trying to chase it up tomorrow in between many other commitments and I’ve no idea when my son will finally get his gift as he works long hours during the week. Huge disappointment!”
“Don’t touch them their customer service is non existent. Had faulty golf shoes and because I had them for more than 30 days they refused to refund me the money paid. Will never use them again”
“GIFT CARD CON
received a gift card in December 2018 which was purchased by friends in September 2018. The card stated it was valid for 12 months. BE CAREFUL it is only valid from date of purchase not from date of first use. Therefore it expired September 2019 and I therefore only actually had 9 months to use it. Very poor customer service response.”
“Voucher bought for me by relatives expired after 12 months - but the wording on the back of the voucher did not make this at all clear.
Multiple contacts with American golf customer services got me nowhere with no acknowledgement of my complaints.”
“Extremely slow delivery and order processing. They do not communicate tracking details. Customer service rep was very rude. Would not do business with the online store again.”
“Do not buy American Golf vouchers
NOT Happy with American Golf, £250 worth of vouchers expired by 4 days and they wont honour them, this is a big con and money spinner for American Golf, daylight robbery !
From a loyal customer, not buying American Golf again !”
“Do not buy American Golf vouchers
NOT Happy with American Golf, £250 worth of vouchers expired by 4 days and they wont honour them, this is a big con and money spinner for American Golf, daylight robbery !
From a loyal customer, not buying American Golf again !”
“Do not use American golf 4 weeks for set of irons and still no idea where they are or be delivered can’t get money back as custom fit so got to wait and store are not interested”
“My son was given a gift card for his birthday. The card has no issue date, but in the small print it says it has to be used within a year. He went to use it a while later, but the card had been purchased before his birthday and it was deemed out of date so he was unable to redeem his birthday present. One very sad 11 year old. Customer service were absolutely appalling - DO NOT USE THIS COMPANY”
“Have had problems getting a refund for a faulty golf gps. Have telephoned head office and have been given incorrect information on every phone call made. Be aware there after sales service is terrible . It's over 2weeks and I am still waiting for a refund”
“Bought a £120 golf GPS watch which strap broke after only infrequent use over 1 year. Told nothing can be done. Spent over £2k with them in the last 2 years, not a penny more!”
