“Ordered my clubs with leeds branch and up until then I had spent a fortune with them on woods/drivers etc.
Told 5 week lead time qhich was fine thwn got told had shipped after 2 weeks so thought great early deliver then went on Tues nothing Thurs nothing Tues nothing etc for 3 weeks.
Spoke to manager and it was the manufacturer fault spoke to regional manager who said I had lied and it wasn't 3 weeks.
No apology just poor customer service from 2 week in and no acceptance for the issue just fobbed off.
Never ever order clubs from them again or recommend them.”
“Ordered custom fit driver on 1st June 4 week delivery eventually received driver few days late wrong shaft fitted on club after 4 phone calls and numerous emails nobody can give me an answer on when I will receive correct shaft totally shambolic customer service do not go near this company”
“These reviews are what I am experiencing. The company is a joke. What the reviews are saying are so true. They never phone back when they say and head office do nothing. The company is a joke”
“Told as my clubs were standard they should be in within 2 weeks max, 7 weeks later told they were on their way to shop and guaranteed delivery 3 days ago...... Same the following day and same today, still not in. Was lied to upon purchasing and then multiple times since. Never shopping there again. My fault really as i said never again when i got my first set fitted by them, then went to ping a month later after not feeling they were right and ping said they were 2 degrees upright and should have been 2 degrees down, 4 degrees out is alot in the world of golf!”
“I was given a gift card at the start of the pandemic lockdown, it was put to one side as all the outlets were closed, unfortunately it was forgotten, having found it American Golf are refusing to honour it as it has now expired. So American Golf have trousered £80.00 pound for supplying nothing, so why do the gift cards have an expiry date when the card is undated?
My advice never buy a gift card from these people their actions smack of sharp practice”
“If I could use a minus I would! Ordered irons, a bag and glove. Received an email advising items dispatched followed by an email advising refund being processed as irons out of stock. Called customer service who promised it was a mistake and all items had been dispatched. 3 times they were asked I'd it was ALL items. Next day.....bag and glove arrived but NO CLUBS! Called again to complain and complaints department is the same as the customer service. No offer of an alternative and wouldn't admit we had been lied to! Will never buy from them again. Customer Service is worse than appalling and the staff are patronising and rude.”
“The worst business I have ever dealt with.
Placed an order custom fit irons and fold up to 6 weeks. 12.5 weeks later and still no order or any update. Failed to even speak to me, told me they would call and never do, ignore emails.
I can’t believe how badly they treat a customer…”
“Had a problem with a trolley that developed a fault after just a handful of uses. Had to return at my own expense for them to repair which took ages. Nobody contacted me I had to chase often. Finally got the trolley back and it broke again after one use. Still waiting for a resolution. Terrible customer service and blatantly ignoring consumer rights and UK law when it comes to purchases. I’ve had a lot of positive experiences with American Golf in the past but never again.”
“I ordered a club for a very important birthday and paid for Saturday delivery. This did not arrive until the Tuesday which then missed the occasion purchased for. I did not get any delivery notices until the day after it was delivered. The driver also knocked and then left it outside our house - luckily I was upstairs so managed to bring it into the house to safety before it had the chance to be stolen.
I called customer services on the Monday re late delivery but no one got back in touch. I have tried to call for my delivery to be refunded - but they were shut at 16.10pm on a Friday although the lines state they are open 9am-5pm mon to friday.
A very disappointing experience and I would not recommend buying from them online. I still have yet to hear from anyone so I shall try again tomorrow I guess.
1 STAR given and that is being generous!”
“Do not use website.
I ordered 2 trousers and top 3 days after order told by confusing email that both trousers were not in stock. Called direct and they have no idea what stock they have. Go to shop direct.”
“DO NOT PART WITH YOUR MONEY ON CUSTOM FIT CLUBS
Ordered a set of clubs from AG Trafford, specifically asked lead-time and was told 6 weeks but more likely 4. I asked for interest free credit and they replied we cannot offer that at the moment as we are changing banks, so paid cash. Within a few days was told delivery will now be 12 weeks, so I asked for my money back and was told no. AVOID IF HAVING CUSTOM FIT CLUBS”
“Would strongly recommend not using this company, I ordered a set of custom fit clubs, there was 4 packages, only 3 got delivered to which they were left outside my front door and not there when I got home.. they was weeks late on the delivery with no info one when they were arriving so I could arrange for anyone to be home.
Since contacting them they have just told me it’s not their problem and I should call the police as they delivered them to as what they deem a safe place.
Absolutely shocking customer service and dealing with vile rude people over the phone. They have further lies saying all clubs were there when DPD added a photo of 3 packages at my front door not 4!”
“Twice in a month I have tried to purchase golf shoes from online store and twice order has been cancelled with no explanation. I had to contact them to be told not in stock please update website.
Very unprofessional”
“Ordered a pair of golf shoes, only 1 pair left it said, only to be refunded the money back to my PayPal account, then when I went back into the site the shoes were still there only more expensive, so looked at the black ones the same they were cheaper so ordered them ! Same again money refunded back into account, when looking back on site they were still there only more expensive again, won't entertain them again, just trying to reel you in to pay more 😡”
“Ordered custom fit Mizuno on 15th January paid in full up front and was told 6 to 8 weeks delivery on week 8 was told they didn’t have the shafts now being told 1 to 5 weeks delivery for different shafts. Had to chase them up as no information provided throughout process. Very poor service wouldn’t use again.”
“Ordered custom golf clubs which 2 weeks after they were meant to arrive I have been told that they can't get them and will not issue a refund or store credit. They state that I will just have to wait.”
“I flew in to London in early October 2021 especially to order get measured up for my new Mizuno irons from American Golf. I was measured up and duly parted with my £1.1k and told that the clubs will take up to 12 weeks to arrive. Today, we are in February, and after much chasing (with very little response from AG) I was told it was down for an April/May delivery!!!
What’s more unbelievable is the fact that even though they were paid ‘Up Front’ there is absolutely zero feedback or follow up information from them to me whatsoever and that’s the concerning factor.
I have written them a stern email asking either for a confirmed date, discount or money back and today, 8 days later and still awaiting a response from them.
I would urge anyone who is wanting made to measure clubs to think twice about AG, and never pay the clubs up front. They are looking like a sham, and sorry to say it but I am concerned that AG are driving toward administration again……
Give me my clubs and be professional AG, absolutely shocking customer service”
“I ordered a item or my son spend over £500 to be told it was delivered by dpd I never received it, dpd said it was left on my doorstep no photo of it but have tracking of van been in the area American golf will do nothing to help”
“Condescending customer service and lack of knowledge.
Called to check the sizing of golf shoes that wanted to order. Specifically asked if that particular brand was true to size. Was told yes they were so I ordered on next day delivery. Duly received but they are nowhere near the correct size with my toes crushed against the end of the shoe. I call back to try and resolve the issue as I'm now out of pocket and without golf shoes to be told "that's your fault for ordering the wrong size".
I've now got to send the shoes back at my own expense. Double whammy on delivery costs.
Will be the last time I order from them and I suggest that if you need golf gear then go elswhere where they know more and you get a better service.”
