American Golf Reviews

Name: American Golf
Rating: 1.63

1.6 Rating 155 Reviews

15 %

of reviewers recommend American Golf

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Metrics

1.6

Based on 155 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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American Golf 1 star review on 23rd September 2023

Mark P

American Golf 1 star review on 2nd May 2021

Jim Lewis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice in a month I have tried to purchase golf shoes from online store and twice order has been cancelled with no explanation. I had to contact them to be told not in stock please update website. Very unprofessional”

Helpful Report

Posted 2 years ago

“Ordered a pair of golf shoes, only 1 pair left it said, only to be refunded the money back to my PayPal account, then when I went back into the site the shoes were still there only more expensive, so looked at the black ones the same they were cheaper so ordered them ! Same again money refunded back into account, when looking back on site they were still there only more expensive again, won't entertain them again, just trying to reel you in to pay more 😡”

Helpful Report

Posted 2 years ago

“Ordered custom fit Mizuno on 15th January paid in full up front and was told 6 to 8 weeks delivery on week 8 was told they didn’t have the shafts now being told 1 to 5 weeks delivery for different shafts. Had to chase them up as no information provided throughout process. Very poor service wouldn’t use again.”

Helpful Report

Posted 2 years ago

“Ordered custom golf clubs which 2 weeks after they were meant to arrive I have been told that they can't get them and will not issue a refund or store credit. They state that I will just have to wait.”

Helpful Report

Posted 2 years ago

“I flew in to London in early October 2021 especially to order get measured up for my new Mizuno irons from American Golf. I was measured up and duly parted with my £1.1k and told that the clubs will take up to 12 weeks to arrive. Today, we are in February, and after much chasing (with very little response from AG) I was told it was down for an April/May delivery!!! What’s more unbelievable is the fact that even though they were paid ‘Up Front’ there is absolutely zero feedback or follow up information from them to me whatsoever and that’s the concerning factor. I have written them a stern email asking either for a confirmed date, discount or money back and today, 8 days later and still awaiting a response from them. I would urge anyone who is wanting made to measure clubs to think twice about AG, and never pay the clubs up front. They are looking like a sham, and sorry to say it but I am concerned that AG are driving toward administration again…… Give me my clubs and be professional AG, absolutely shocking customer service”

Helpful Report

Posted 2 years ago

“I ordered a item or my son spend over £500 to be told it was delivered by dpd I never received it, dpd said it was left on my doorstep no photo of it but have tracking of van been in the area American golf will do nothing to help”

Helpful Report

Posted 2 years ago

“Condescending customer service and lack of knowledge. Called to check the sizing of golf shoes that wanted to order. Specifically asked if that particular brand was true to size. Was told yes they were so I ordered on next day delivery. Duly received but they are nowhere near the correct size with my toes crushed against the end of the shoe. I call back to try and resolve the issue as I'm now out of pocket and without golf shoes to be told "that's your fault for ordering the wrong size". I've now got to send the shoes back at my own expense. Double whammy on delivery costs. Will be the last time I order from them and I suggest that if you need golf gear then go elswhere where they know more and you get a better service.”

Helpful Report

Posted 2 years ago

“Ordered mizuno irons 27th June. Was meant to be 6 week wait. I had to chase in August to be informed delay until Sept, then Oct. Yesterday emailed again to be told they will get someone to chase in next few days as they can't speak directly with manufacturer. I'm not convinced order has even been started yet. They honestly couldn't care less. STAY WELL CLEAR OF BUYING ANY CUSTOM BUILT CLUBS FROM AG”

Helpful Report

Posted 2 years ago

“PreOrdered club and paid £699. Three weeks later order cancelled and told I have to wait a week for refund to come through. Spoke to Stacy,manager at customer service, worse than useless. If the managers are as inept its no wonder company toiling”

Helpful Report

Posted 2 years ago

“Custom fitted for ping irons on 29th July. Was informed a 6-8 week lead time. Visited the store after 6 weeks to check status on order and was informed that delivery would be delayed till 16th of December 2021!!!! Considering I’d payed the £847.00 up front I believe American Golf should have called to explain the unreasonable +14 weeks and provided the option to cancel.”

Helpful Report

Posted 2 years ago

“No communication after spending over £300 at American Golf Greenwich. I was told 4-6 weeks in June, still waiting at the end of August and no call with an update or apology. Its a shame as the actual custom fitting experience was great!”

Helpful Report

Posted 2 years ago

“Like others my experience is a complete disaster. Was originally told 6 weeks for delivery of new irons. Two days before I was told they were ready and would be delivered to store in 2 or 3 days, which would have been July 27th. When I went to collect I was then told it would be September 16th. Now they tell me October 25th at the earliest. Nobody cares, they refuse to cancel the order and give you your money back. Refuse to give you a contact name for a senior manager to complain to. All they care about is getting your money in their bank. Their excuse is that a manufacturer's factory was closed for 4 weeks, how does that lead to a 3 month delay? Not even worth one star, utter disgrace!”

Helpful Report

Posted 2 years ago

“STAY CLEAR. less than one star. Utter shambles. Took my dad to get custom fit clubs like many others in the reviews. Was told 6 weeks. its now been over 6 weeks, I had to call to ask where it was, they said now looking November/December- utter disgrace that I had to call them to get this information. They did not ring or email me advsiing of the delay. I ring up again to cancel the order for them to say they cannot do so because they're custom fit clubs!!? They havent even started making the clubs if they are not arriving until November/Decemeber. Disgusting behaviour, just want to line their own pockets and not offer honest customer service. Will not ever use again.”

Helpful Report

Posted 2 years ago

“Even one star is a bit rich. Their happy to take your order, take your money. But constantly lie about delivery times, how and when the order is coming. No way of getting in touch with customer service. Absolutely awful service. Your best bet, is to use them for any measuring or trying a club out, then simply buy it online. I could have had more money for my clubs and bought the new ones for less, but felt I’d use a local business to help promote the area, but really wish I hadn’t.”

Helpful Report

Posted 2 years ago

“25.06.21 I had set of irons measured in store and paid £815, was told 6-8 weeks. 01.07.21 email to say delivery around December, (is this poss Nov 21 or maybe Jan 22?). I emailed back to cancel order. They ignored my requests. I went to store today, 13.07.21 to cancel order and they say I can't as clubs personalised, even though they are far from being made but the order has gone in and that they can now get order to me for sometime possibly mid-Sept. Staff told me that they have 450 orders with delays because of Brexit and the pandemic.”

Helpful Report

Posted 2 years ago

“Ordered a driver for Sunday delivery (extra tenner) over a week ago. I ordered on sat thinking it would land Sunday. Fair enough my bad. A week later however still not here. It’s late Sunday now. Sent me a dispatched email but the courier hasn’t got it. Ffs”

Helpful Report

Posted 2 years ago

“Ordered a cobra king 60 degree wedge and not even a dispatch email been sent out. This was ordered over 11 days ago, and nothing sent. I’ve contacted them 3 times, has it been sent, why is it taking so long and a refund is now wanted. No replies off any of them. Mcguirks golf instead sends out confirmation email and dispatches with receiving in the space of 3 days. Utter joke American golf customer services are.”

Helpful Report

Posted 2 years ago

“Waited two weeks for a putter to then be refunded as it was out of stock. Now waiting on a £290 putter, a week overdue with no correspondence. Also ignoring me on twitter DM. Very very poor service considering the money you are paying.”

Helpful Report

Posted 2 years ago

“9th June 15:17:38BST ordered 2x2pk golf gloves paid with PayPal reported as being processed and tracking would be provided. Contacted American Golf several times and received replies order being checked.I had asked for reason for delay , but no information given or for item having no tracking details . I also asked if original item had been sent NO REPLY!!! My item delivered 17th June 10:20 Am. NO Apology from American Golf or reason for the bad delivery of my items or compensation has been given>BE Warned if ordering it appears this is a common fault with the delivery service offered.”

Helpful Report

Posted 2 years ago

“Purchased a driver on the 02/05/21 for £399. They quoted me 3 weeks, max 5, delivery. Received a call last week stating I wouldn't receive the club until the 15th July. 11 weeks from ordering. I tried to cancel they wouldn't allow me too. They've since made an effort and said I can get the club on the 22nd June. Tried to cancel again, not allowed. NEVER USE AMERICAN GOLF. If in Leeds/Bradford area go to Express golf. I've since bought some irons from them. The service was fantastic. I'll never use American golf again.”

Helpful Report

Posted 2 years ago

American Golf is rated 1.6 based on 155 reviews