Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product good, but delivery time could be much improved.”

Helpful Report

Posted 5 years ago

Thanks for the review, George. We're glad you're happy with the product. Should you need anything else, just let us know. Thank you for shopping with us.

Posted 5 years ago

“The goods failed to be delivered for some time and a member of your staff had to intervene. When they finally arrived they were faulty. Again she acted swiftly to have the goods replaced. When the second batch of Burlington loo seats arrived they were lovely - a really classy product. Well done to Vicky for sorting things out!”

Helpful Report

Posted 5 years ago

It's great to hear Vicky was able to resolve the issue quickly and to sort out the faulty item. Vicky does an excellent job and goes above and beyond to ensure you're getting the right level of service from us. If you need anything else please do not hesitate to call. Thanks again for your business.

Posted 5 years ago

Hi Lisa, thank you for your recent feedback. We're sorry to hear about the faulty goods, we're glad everything was turned around so quickly. Vicky does a great job here so we're really pleased that she has managed to get everything sorted for you. Should you need anything else please do not hesitate to call. Kind regards, Customer Services

Posted 5 years ago

“slightly dissappointed with delivery time taken”

Helpful Report

Posted 5 years ago

Thank you so much for the review. We're sorry we were unable to deliver your goods sooner and if any inconvenience was caused. Rest assured in future our deliveries will be sped up with new systems being put into place. Thanks again for your business. If there's anything you need please let us know, we'll be happy to help.

Posted 5 years ago

“Good products and good customer service on the call. Delivered a product for me into store for collection so I could get it quicker. However, after telling me that by ordering on the phone it was the same as ordering on the website (i.e. distance selling rules apply) I found that they charged me £20 to return something instead of the 14 day return rules applying. This was wrong in my opinion.”

Helpful Report

(Bristol) - Posted 5 years ago

“I ordered some fans. When I phoned they initially told me they could be delivered within a couple of days but after I ordered I found out that it would take over a week. Otherwise the transaction went through quickly online and the items when they did arrive were as described and in good nick.”

Helpful Report

Posted 5 years ago

Thanks for the review. We're glad everything arrived in good condition. If you need anything please let us know. Thanks for shopping with us.

Posted 5 years ago

“Product arrived as anticipated, it was as described, however it didn't meet our needs and so had to be returned. Watch out for the very stringent conditions on how to pack up returned items - maybe because they have had experience of badly packaged returns - however the returned item was subsequently credited to our bank account - no communication at all following the return, so would be a little wary if you have to return an item.”

Helpful Report

Posted 5 years ago

We're pleased you got your refund without any fuss. Thank you for your feedback!

Posted 5 years ago

“I have an issue with your deliveries. Your driver left my Bathroom Cabinet on a pallet in my drive and despite my request he wouldn't pick the cabinet up and leave it in my hallway. He said: "That's all I am required to do". The cabinet was tied to the pallet and I couldn't undo it and carry it in my home as I am an elderly person. While I made arrangement for assistance, it started to rain and cabinet got wet. The driver didn't point me to a sticker either that he was supposed to wait for twenty minutes while I unpacked the contents of the parcel on the pallet to make sure everything was in order otherwise you wouldn't accept responsibilty for any damage. I had to pay some one to untie the cabinet on the pallet that evening which was soaking wet due to rain. I had to pay someone to dispose the pallet which lied in my drive for three nights whilst I made the arrangements for its disposal. What a nightmare it has been just because your driver wouldn't bring the cabinet in my house and take the pallet away.”

Helpful Report

Posted 6 years ago

Oh no, that's not what we like to hear. We're sorry that you've had a poor experience with the delivery service. We will be taking this up with our couriers and will investigate this matter further. We take all of our reviews/complaints seriously and we appreciate the time you've taken to write this. Should you wish to talk to someone further about this please call us on 0344 774 6666.

Posted 6 years ago

“Description of product on website good and gave accurate dimensions. You gave no delivery estimate. I had to chase 10 days after the order and the item still did not arrive as informed. You can and should improve your communication about delivery.”

Helpful Report

Posted 6 years ago

Hi Hazel Thanks for the feedback I'll be sure to look into the issue we do quote 10-14 days for delivery so hope it was received within this time frame for you. Hope your enjoying the new seat!

Posted 6 years ago

“Delivery was fraught with problems. Sorted out eventually as best they could, but it took 5 phone calls, and lots of effort to get it delivered promptly. The "system" is very inflexible, and with delivery from manufacturer on a Friday, NO room for dealing with this issue quickly.”

Helpful Report

Posted 7 years ago

Hi Thanks for your feedback we do quote 10-14 working days for delivery so hopefully it was delivered within this time frame for you. Hope your enjoying your new bathroom items now.

Posted 6 years ago

“Good products and services but very slow delivery”

Helpful Report

Posted 7 years ago

Thanks for the feedback we do quote 10-14 working days for delivery but I hope it was delivered within this time frame for you. Hope your enjoying your new products!

Posted 6 years ago

Bathroom Village is rated 4.2 based on 861 reviews