Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery time was two long (much longer than advises when the purchase was made) but it arrived in good condition”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave a review. We have checked the details of your order and can see that the order was placed 8/10 and was dispatched from our warehouse 28/10 to our couriers. As per our website we do estimate 10 - 14 working days for delivery of items. Glad your item arrived safely and you are happy with it. Should there be anything else that you need please do not hesitate to get in touch. Many Thanks

Posted 4 years ago

“Helpful staff in person, but it would be even more helpful if staff could deal with customer queries promptly when made via email.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave a review. We are pleased that you were happy with the service that we have provided. Following on from your feedback regarding your email correspondence we have checked all the details of emails received by our customer service team and responses given and can see that all emails have been responded to and in a timely manner so are not sure who these emails were sent to? If would like to get in touch and discuss this further we would be more then happy to investigate further. Kind Regards

Posted 4 years ago

“The product we got from Bathroom Village was great, but the item took a very long time to arrive and the returns process was very cumbersome and expensive.”

Helpful Report

Posted 4 years ago

Hi Katherine, Thanks for leaving your review. We have looked into the issues raised and can confirm that unfortunately the delivery was delayed as the item that you ordered were actually out of stock with the manufacturer. You were advised of this via email the day after making your order. As you no longer required items on your order as stated in our terms and conditions the cost of the return postage is in fact down to yourself. Should you wish to discuss these issues further please contact our customer service team who will be more then happy to assist. Kind Regards

Posted 4 years ago

“Website easy to purchase from. Good communication and delivery times”

Helpful Report

Posted 4 years ago

Thanks for the review. We are pleased to hear that you are happy with our communication and your delivery. Should there be anything else you need please get in touch. Many Thanks

Posted 4 years ago

“Good prices but not so good on delivery. Only let me know the day before and no time slots. Collection also poor, didn't let me know at all and I was out, arranged for following day so I waited in but they didn't turn up.”

Helpful Report

Posted 4 years ago

Hi Jane, Thanks for taking the time to write the review and sorry to hear you were unhappy with the delivery and collection service. The order was delivered to you directly from our supplier, as there were no stock issues the delivery was scheduled for the next working day. We contacted you to advise the delivery date that you accepted, if this was not convenient we could have rearranged for another suitable day as discussed with you at this time. Unfortunately we are unable to allocate specific delivery slots and all our deliveries are booked in on an all day service as stated in our terms and conditions that you agreed during checkout. From the order we can see that we contacted you on a number of different occasions to book in a day that was best for you for the collection as our couriers were happy to attend on a day specified by you. We hope that your planned work is all going well and the items supplied are all now installed. If you would like any other details or assistance please do not hesitate to contact us. Kind Regards

Posted 4 years ago

“product arrived well packaged and as advertised although some delay from initial order and comms not as good as other retailers.”

Helpful Report

Posted 4 years ago

Hi Craig, Thanks for taking the time to leave a review, sorry to hear that there was a delay in the order coming to you. The order came to you directly from the manufacturer so we will get in contact with them to see what has happened on this occasion. Hope the item is all up and running and you are pleased with it. Should you need any further assistance please do not hesitate to contact us. Many Thanks

Posted 4 years ago

“Product fine. Was not informed when my product was ready to collect so had to chase up. Otherwise no issues.”

Helpful Report

Posted 4 years ago

Hi Ann-Marie, Thanks for leaving the review. We have passed this feedback on to our warehouse, thanks for bringing it to our attention. Hope you are happy with the product, should you need anything else please get in touch. Many Thanks

Posted 4 years ago

“Product is faulty and not the quality as I was expecting. The plunger keeps breaking and falling apart, I have to keep repairing.”

Helpful Report

Posted 4 years ago

Hi Bradley, please get in touch with our customer services and they'll be able to look into this matter for you. The best number is to call 0344 774 6666 and press option 2. Best regards, Bathroom Village

Posted 4 years ago

“When ordering online a delivery of 7 days was advertised. However it was 2 weeks before delivery and I had to call to get up date.”

Helpful Report

Posted 5 years ago

Thank you, Sandy, for the review, we really appreciate your feedback - we do our best to get items out to you as quickly as possible. We're sorry we didn't get these items to you sooner. We're expanding our team and we'll be able to keep our customers up to date on their orders. Thanks for shopping with us.

Posted 5 years ago

“This is the second time I have used Bathroom Village which sell good quality products and have first class showrooms with helpful staff. On the first occasion the wrong goods were delivered and I had to wait a further week for the exchange. On the second occasion had to spend ages on the telephone chasing up the order. Have given three stars for the initial service but this company is badly let down by its after sales.”

Helpful Report

Posted 5 years ago

Thank you, Terence, we really appreciate the detailed review. We'll take your feedback on board and we're already looking into ways to improve our service. This feedback will help goes towards making us a better company. Thanks again.

Posted 5 years ago

“Good quality items but specifically requested brown fascia as opposed to white for ceiling shower fan/light but still received white.”

Helpful Report

Posted 5 years ago

Michael, thank you for your feedback. We're sorry, but we are unable to find a brown fascia associated with this product in the manufacturer's brochure. They appear to only be available in two colours. Feel free to give us a call I'm sure we can find an alternative.

Posted 5 years ago

“Our order came from the Bathroom village supplier, so the delivery date slipped with no notification from Bathroom Village, day wasted at home waiting in. Still no feedback from bathroom village after i contacted them, and they said they were investigating the delay, but luckily the item has now been delivered, and is quality as expected of a Burlington item.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback Barry, we are sorry to hear about the delays. We had asked the manufacturer to send this item over to you and due to the holiday period, it has taken a little longer to get items to some customers. We believe it has to do with the backlog of orders over the Christmas period. We're glad you've got your item now, Burlington is a great choice for your bathroom and we really hope it's perfect for your bathroom. If you need anything else please do not hesitate to call.

Posted 5 years ago

“Products are good and at a very good price. I was disappointed in the speed of delivery. In the end, it took 24 days to get the products. I was made aware that the soft close seats were out of stock and would be in in a few days so they would dispatch everything together. However, 11 days later I had heard nothing. When the good were eventually dispatched and handed over to the courier, I wasn't kept informed about where my items were or when they would be delivered. I called Bathroom Village to get an update and I was told that the items were with the courier company and that was it. It was as though it was then out of their hands and they'd done their bit - this was the only let down. These days, with most places consumers buy from, they get regular updates, via email or text to let us know where our goods are. As a customer, I shouldn't need to continually call and email to chase up goods which in all honesty should have been delivered within a few days. Would I use them again, probably would, but I ensure the goods were all in stock over the phone first.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback Duncan. We appreciate the time you've had to wait is longer than normal and we thank you for your patience. We're doing everything we can to keep delivery times low by implementing new systems, however, with some suppliers it can take longer than others to arrive. We really appreciate that you've said you would most likely use us again, although we would want you to feel like you've had the best possible service, hopefully, next time we will get this to your complete satisfaction. We always say to customers It's always worth double checking if we've got the items you're looking for plus what sort of lead time you might expect. Thanks again for your review and your business.

Posted 5 years ago

“Took ages to get to us, we were expecting the '3-5 days delivery' as the website suggested, but it's important to note that Bathroom Village does not hold any stock and orders the goods from the manufacturer who then send to Bathroom Village, who then send on to you.”

Helpful Report

Posted 5 years ago

Thank you for your recent feedback. We're sorry to hear about the delay in receiving your items. It's been a very busy period for us with the Black Friday sales. We are doing everything we can to get these goods to our customers as quickly as possible. We hope this hasn't inconvenienced you too much. We will, of course, look into this and see what has happened to cause this delay to see if there's something more we can do next to reduce any delays. We have a warehouse where we store our key lines. Some products need to be ordered from the manufacturers which is normal for this industry. We have access to over 200,000 products, some of which are extremely heavy or large. As you could imagine, we would need a humongous warehouse to store these items. We are committed to providing quality, luxurious bathroom products at a great price. Thank you for your patience and we hope to see you again.

Posted 5 years ago

“Product was good but took too long to arrive”

Helpful Report

Posted 5 years ago

Hello Jackie, thank you for your recent feedback. We'll take a look into this case and see what's happened. Thanks for taking the time out to write this. We really hope you enjoy your goods.

Posted 5 years ago

“Information about length of time for delivery was not clear”

Helpful Report

Posted 5 years ago

Hi Michael, we would like to know more about this. Would you mind giving us a call so we can understand what's happened on this occasion? If you could give us a call on 0344 774 6666 that would be great. Kind regards, Customer Services

Posted 5 years ago

“Long lead time and wrong item arrived. Lucky I checked otherwise builder would of installed it. Replaced a few days later.”

Helpful Report

Posted 5 years ago

Sorry to hear the wrong item was delivered but glad it was replaced quickly hope all's good with your items

Posted 5 years ago

“Service over the phone was excellent. Always responsive and helpful but delevery took a lot of time and sinks arrived broken 3 times.”

Helpful Report

Posted 5 years ago

Thank you so much for your recent feedback. We're sorry to hear about the damaged items, due to the nature of the product (ceramics), these can get damaged in transit so we do our best to get a replacement out as quickly as possible. Thanks again for your patience and for taking the time to write this review.

Posted 5 years ago

“Screen was just as I wanted. Delivery was poor as no communication was forthcoming and queries were poorly responded to.”

Helpful Report

Posted 5 years ago

Thanks for the review and for the feedback Penny. Sorry to hear you've had this experience, we'll look into the matter and see what's happened. Thank you for shopping with us.

Posted 5 years ago

“Delivered quickly, we ordered the wrong size radiator and they wouldn't let us exchange 4 days after the 14 days so just insure you check everything before the 14 days are up.”

Helpful Report

Posted 5 years ago

Thanks for your feedback. It's true, we have a policy in place which states that you have 14 days to return any items should there be any issues including sizing, defects or if the item was incorrect. We really appreciate the time you've taken to write this and we hope to see you again.

Posted 5 years ago

Bathroom Village is rated 4.2 based on 861 reviews