Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite and prompt service.”

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Posted 11 years ago

Thank you for leaving us some feedback. We're glad you like your new Panache toilet. We'd have to agree with you - high quality and beautifully designed. Great choice!

Posted 7 years ago

“My local supplier said this item was not produced so it was great to find it straight away on your site - important as it is one of a pair.”

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Posted 11 years ago

Glad to be of assistance on this one. Thank you for ordering with us!

Posted 7 years ago

“Very good service - very helpful in clarifying dimensions, style, etc.”

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Posted 11 years ago

Cloakroom spaces are always the tricky ones! We're glad to hear that you're new VitrA Sunrise basin is doing the job!

Posted 7 years ago

“Sorted out a damaged shower tray no problem”

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Posted 11 years ago

“Sales staff excellent, knowledgeable and helpful. Bathroom Village Taunton is my first choice for all related products.”

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Posted 11 years ago

We're glad to hear that you've had a great showroom experience. Our staff will always point you in right direction if you ever need any help. We look forward to seeing you in the future!

Posted 7 years ago

“First bath arrived with scratches. It took 1.5 weeks to get a new one and it took phone calls to get it sorted out. Too much hassle for something which was not my fault.”

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Posted 11 years ago

Thanks for your feedback. We're sorry to hear that your bath arrived scratched. This has been an issue that we have taken up with Ultra about their packaging and delivery. Again, please accept our apologies and we hope that you're now enjoying your Coast bath!

Posted 7 years ago

“Item was delivered quickly with good notice. However there was no mention of the delivery to be kerbside only. This was unexpected as we had ordered from them before and that item was brought into the house. This caused great inconvenience as only one person was at home to receive an item which need at least two to carry. Consequently the item was left out in the rain for a considerable time blocking the path and driveway.”

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Posted 11 years ago

Thanks for your feedback. We have passed this information on to our Logistics department and are awaiting to hear back from them on this. We strive to keep our service simple and consistent however, clearly this time this has not been the case. We hope you will accept our apologies, and look forward to seeing you soon.

Posted 7 years ago

“Product was delayed an number of times, each time a date was given for its arrival which wasn't met, causing problems on site liaising with builders. I had to call each time to get the next expected date.”

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Posted 11 years ago

Thanks for your feedback. We apologise for any inconvenience this may have caused. We are currently in discussion with Heritage regarding the availability and delivery on this particular item. Again, please accept our apologies and if you need anything in the future, don't hesitate to get in touch.

Posted 7 years ago

“Very helpful service especially when I had a query after delivery”

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Posted 11 years ago

Thanks for your feedback. It's great to hear that your new Kohler Patio toilet is living up to your expectations!

Posted 7 years ago

“Hassle free service”

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Posted 11 years ago

Thanks for your feedback. Glad to hear you had a great experience and are enjoying a quality product. We'll see you soon!

Posted 7 years ago

“Reacted fast to my complaint of a poor quality item.”

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Posted 11 years ago

Thanks for your comments. We do act on all complaints. When relating to products, we ensure that the specific feedback is passed on to the Manufacturers in the hope of improvement. We're glad everything's now looking great!

Posted 7 years ago

“Very slow to issue refund. Numerous phone calls & lots of my time wasted.”

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Posted 11 years ago

Thanks for your comments. We apologise for the delay with your refund. We are currently looking into ways to speed up this process. With regards to the shower, it has come to our attention after speaking with Heritage that the images provided are incorrect, they are currently in the process of re-photographing the new style shower systems, and we await their response.

Posted 7 years ago

“There internet site does not work properly. I tried my best to order from them because they delivered the first order efficiently, unfortunately, the order created errors of unknown nature and I had to buy elsewhere.”

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Posted 11 years ago

Thanks for your comments. Unfortunately, there are times when the site requires maintenance and essential upgrades. It may well have been the scenario when you tried to order from us on that second occasion. We're sorry you had to look elsewhere, but hope you'll consider us next time!

Posted 7 years ago

“Superb service”

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Posted 11 years ago

Thanks for your comments. Glad to hear you had a great experience!

Posted 7 years ago

“Pleasant & helpful assistants. Products very competitively priced.”

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Posted 11 years ago

Thanks for your comments. Geberit produce top quality products, we're glad it met your requirements!

Posted 7 years ago

“Professional, courteous and eager to help. Cannot ask for more! Thanks”

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Posted 11 years ago

Thanks for the kind words. We look forward to seeing you next time!

Posted 7 years ago

“Fantastic quality at a very good price and excellent service.”

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Posted 11 years ago

Thanks for the feedback. We're proud to sell Roper Rhodes as it's a UK manufacturer. It's great to hear that the quality was right for you, and we hope you're enjoying it!

Posted 7 years ago

“Delivered swiftly”

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Posted 11 years ago

Thanks for the feedback. We're glad you're happy with your HiB Dakota Cabinet!

Posted 7 years ago

“Not clear from pictures on site or description whether the Right hand sided door slid from the right or to the right. Also the dimensions were wrong on the site which meant that my builder build a wall too small. When the door arrived it had slightly smaller measurements on the box and also in the technical instructions on the BV website. Not sure why it is called 1200 door in the main description as it's not 1200.”

Helpful Report

Posted 11 years ago

Thanks for the feedback. We will look into making the information on the website clearer for future customers. Unfortunately, shower door sizing is not as simple as it appears. Doors are sized to match their corresponding trays. So, in this instance a 1200mm door would fit a 1200mm tray. We hope everything eventually got sorted, and that you're now enjoying your Merlyn 10 Shower.

Posted 7 years ago

“The company carried out all that they said they would on the website, except I would have appreciated an email to say items had been shipped. Other than that I was very pleased that when I rang with a query I was immediately put through to a very nice man called Mark in dispatch who answered my question thoroughly and quickly.”

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Posted 11 years ago

Thanks for the feedback. We appreciate the comment on shipping updates, this is something we will be looking into! Glad to hear you're happy with your new bathroom.

Posted 7 years ago

Bathroom Village is rated 4.2 based on 861 reviews