Card Factory plc Reviews

4.6 Rating 516 Reviews

89 %

of reviewers recommend Card Factory plc

Company Reviews

Questions

Metrics

4.6

Based on 516 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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How long does Card Factory plc take to deliver?

Helpful Report

(1 week ago)

Card Factory plc normally delivers over a month.

Helpful Report

(1 week ago)

33.33%

Industry Average

“ Ordered balloons before 12 on Thursday for next day delivery and got them on Monday 2 days after the birthday, they've now changed the website to say it takes up to 5 days for delivery, it didn't say that when I ordered them! £27 down the drain and no refund because they say they are perishable goods! Useless! ”

- Anonymous

“ Delay to my balloon delivery but they didn't inform me about it. They are good at doing cards & thankfully she got her beautiful card well in time. I wouldn't get anything bigger than a card from them in the future or you risk being let down. ”

- Anonymous

“ Terrible service, paid £8.99 for Saturday delivery, clearly said on checkout would delivery the next Saturday....order changed to be a whole week later (after birthday) and therefore far later than standard delivery. Basically I paid £8.99 to delay my delivery and they wouldn't offer any refund. ”

- Anonymous

Card Factory plc Reviews

Delivery - Slow