“I recently placed my first order with Coolibar. It will be my last.
There is no customer service. The return process is customer unfriendly and the fact that one cannot do an online return is an ancient way to do business in this day and age.
I called customer service at 10:15 EST, you open at 10 am, and was on hold for 30 minutes before I hung up.
I would not order another item from you if it was the last SPF piece of clothing on earth.”
“Great product but the worst customer service & problem resolution I have ever encountered with a company. Placed an order for $30,000 since they wouldn't open a wholesale account for me even though we are a legitimate bricks & mortar retailer. I had to follow up with them for 2 weeks after to get any ship dates or tracking info, 57 items were short shipped, after Coolibar blamed their fulfillment company staff, then UPS (they never took ownership of the short shipment) I argued to have this issue escalated to their CFO & 7 weeks later (after countless phone calls, emails & wasting the customers time) they finally credited back the missing units. My advice, order from Amazon, at least you'll have the piece of mind, customer service & faster shipping.”
“I already own a Coolibar jacket in size medium. I ordered two additional jackets in size medium. One is a perfect fit, the other is much too large. The customer service rep could care less about their company’s inconsistency in sizing and told me to “gift it”! She subsequently told me that it was meant to be worn over a sweatshirt or something similar. If I was wearing a sweatshirt, I wouldn’t need a sun protection jacket! Buyer beware with this company.”
“I just had yet another atypical mole removed. I fear the sun anymore, but Coolibar gives me a peace of mind to still get out and enjoy this bright beautiful world!”
“I just had yet another atypical mole removed. I fear the sun anymore, but Coolibar gives me a peace of mind to still get out and enjoy this bright beautiful world!”
