“BEWARE! This company does not refund the full amount when you return something, even if you prepay for the "return insurance." For a $52 shirt, they would only refund me only $33, even though I never wore it or removed the tags, and started the return process within one day of receiving the item. I am not talking about shipping charges. They're a primarily online retailer, which means you can't try things on in advance. And some of the product photos are misleading. For a hoodie I purchased, there was only one picture, with the hood down. I had no idea the hood was actually like a huge stocking for your head. Customer service nonexistent. Extremely disappointed! How is any of this legal?”
“Order my husband swimming trunks on march 3 for a vacation April 12 still have not recieved the items they have not even shipped. Called customer service and was told 2 6 more weeks before they ship. Found out today that they are filing bankruptcy. Shady company.”
“When I placed my order, I forgot to add the coupon at checkout. I immediately called customer service and spoke to Micheal who told me it was too late to do anything for me. As, a customer service rep, he should have been able to do something for me! I will never ever use or endorse this company!!!”
“Misrepresented coupon code without terms and conditions. This Labor Day sale is the second time. The first time was Memorial Day. I searched the site but could find no information. The 25% coupon was not applied at checkout and only one item received a discount. No note was available on product pages. Customer service was unable to cancel or modify my order when I called at the start of the following business day. I am a long time customer and know this business well. Something has sadly changed.”
“I returned my purchase because it was too small. Their website states 7 . 95 fee per order for a return. They deducted 7.95 TWICE off my credit
and failed to respond to my emails. I had to have my credit card correct it.”
“I was very disappointed that Coolibar does not exchange items for size that I must pay a paying an $8 return shipping their prices change every two days for the same item and the shipping takes 2weeks. This is crazy. I have never paid a return shipping fee nor has shipping taken 2 weeks. I wanted to buy additional items, but will not due slow shipping and a $8 return I am returning all Coolibar items and will not make purchases from Coolibar in the future.
Very poor one-line business model and I am very disappointed with the entire Coolibar shopping experience.”
“On April 3, 2025 I placed an order for a poncho and a pair of Maho weekend pants. Within four hours of placing the order, I saw online that Coolibar was offering 20% discount on orders over $100 ( which mine was ). I called to request the discount on my order since it had not yet shipped or my credit card charged. This was denied. Instead, I was told I would have to place a whole new order to receive the discount and return my original order when it arrived and pay shipping for the return.
Horrible Customer Service/ Policy. Any reputable business I have dealt with will honor a discount that becomes available within 48 hours of placing an order.
I have been a Coolibar customer for many years along with recommending you to others. There are too many other businesses now available offering sun protective clothing to give my money to Coolibar who doesn't appreciate or value their loyal customers.”
“I recently placed my first order with Coolibar. It will be my last.
There is no customer service. The return process is customer unfriendly and the fact that one cannot do an online return is an ancient way to do business in this day and age.
I called customer service at 10:15 EST, you open at 10 am, and was on hold for 30 minutes before I hung up.
I would not order another item from you if it was the last SPF piece of clothing on earth.”
“Great product but the worst customer service & problem resolution I have ever encountered with a company. Placed an order for $30,000 since they wouldn't open a wholesale account for me even though we are a legitimate bricks & mortar retailer. I had to follow up with them for 2 weeks after to get any ship dates or tracking info, 57 items were short shipped, after Coolibar blamed their fulfillment company staff, then UPS (they never took ownership of the short shipment) I argued to have this issue escalated to their CFO & 7 weeks later (after countless phone calls, emails & wasting the customers time) they finally credited back the missing units. My advice, order from Amazon, at least you'll have the piece of mind, customer service & faster shipping.”
“I already own a Coolibar jacket in size medium. I ordered two additional jackets in size medium. One is a perfect fit, the other is much too large. The customer service rep could care less about their company’s inconsistency in sizing and told me to “gift it”! She subsequently told me that it was meant to be worn over a sweatshirt or something similar. If I was wearing a sweatshirt, I wouldn’t need a sun protection jacket! Buyer beware with this company.”
