Costa Coffee Reviews

3.0 Rating 515 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Popular Questions:

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How quickly does Costa Coffee resolve customer queries?

Helpful Report

(4 weeks ago)

Greater than 69% of reviewers feedback is Costa Coffee resolves customer queries within an hour.

Helpful Report

(4 weeks ago)

77.78%

Industry Average

“ Costa Northam Canes lovely Laura Jackson tended to my husbands leg after he fell over outside on the pathway. She and her colleagues were very attentive and very professional doing the first aid. Amazing staff a real credit to Costa. Also service very slick ”

- Dave Walker

“ HAYLEY and JESS, very professional and service with a smile. Thanks. J. ”

- J. W

“ Excellent service by Nathan at Moor Allerton Leeds. Delicious food and great coffee. ”

- Anonymous

Costa Coffee Reviews

Customer Service - Good