Costa Coffee Reviews

3.0 Rating 519 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Popular Questions:

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How quickly does Costa Coffee resolve customer queries?

Helpful Report

(1 month ago)

Greater than 69% of reviewers feedback is Costa Coffee resolves customer queries within an hour.

Helpful Report

(1 month ago)

77.78%

Industry Average

“ Excellent service today at Watford Gap Services Ruby & Ollie were both friendly & cheery especially for a dull Saturday morning 10/10 thank you 😊 ”

- Louise Price

“ Costa Northam Canes lovely Laura Jackson tended to my husbands leg after he fell over outside on the pathway. She and her colleagues were very attentive and very professional doing the first aid. Amazing staff a real credit to Costa. Also service very slick ”

- Dave Walker

“ HAYLEY and JESS, very professional and service with a smile. Thanks. J. ”

- J. W

Costa Coffee Reviews

Customer Service - Good