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Costa Coffee Reviews

3.0 Rating 503 Reviews
46 %
of reviewers recommend Costa Coffee
Company Reviews Questions Metrics
3.0
Based on 503 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Avg Email Response Time
-1 hours

Popular Questions:

Delivery

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Customer Service

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How quickly does Costa Coffee resolve customer queries?
Helpful Report
(1 month ago)
Greater than 69% of reviewers feedback is Costa Coffee resolves customer queries within an hour.
Helpful Report
(1 month ago)
B

Customer Service - Good

77.27%
Industry Average
“ HAYLEY and JESS, very professional and service with a smile. Thanks. J. ”
- J. W
“ Excellent service by Nathan at Moor Allerton Leeds. Delicious food and great coffee. ”
- Anonymous
“ Costa Coffee Brownhills always lovely staff happy to help. Really nice atmosphere. Service is great ”
- Jules
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