Direct Line Reviews

1.5 Rating 240 Reviews

13 %

of reviewers recommend Direct Line

Company Reviews

Questions

Metrics

1.5

Based on 240 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Customer Service

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How quickly does Direct Line resolve customer queries?

Helpful Report

(1 month ago)

Greater than 41% of reviewers feedback is Direct Line takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

73.33%

Industry Average

“ Great customer service! ”

- Anonymous

“ I have just renewed my car insurance with agent aj1. He was particularly helpful and dealt with my query promptly. Very impressed with the service. ”

- Stephen

“ Insurance is well produced and understandable and service is excellent ”

- Anonymous

Direct Line Reviews

Customer Service - Good