Direct Line Reviews

1.5 Rating 268 Reviews

13 %

of reviewers recommend Direct Line

Company Reviews

Questions

Metrics

1.5

Based on 268 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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How quickly does Direct Line resolve customer queries?

Helpful Report

(1 month ago)

Greater than 41% of reviewers feedback is Direct Line takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

59.38%

Industry Average

“ Dreadful company to speak to. Couldn’t get through on phone to discuss Landlord insurance to emailed. 3 working days later still no reply. Awful customer service & definitely will not be renewing my policy when it ends ”

- Anonymous

“ Non existing customer service when you have to make a claim they do nothing you have to liase with the repair company the hire company you do everything they do nothing. ”

- Anonymous

“ Been with Direct Line for 6 years always had amazing service. ”

- Nichola Connell

Direct Line Reviews

Customer Service - Average