“We purchased a high end solar cover with a 5 year warranty . The cover literally feel apart in a month . Contacted them about a replacement. You have to sign an agreement that it’s a one time replacement and pay 20 shipping. It’s a joke . Why say the solar cover has a 5 year warranty. I will never buy another product from them ever again.”
“They are not very reliable!! When I ordered a sand filter with pump on June 25th, they said shipping would be the same or next day!!! Now they claim I will recieve it on July 2nd!! I should have paid the extra $15 to Amazon, it would be arriving today June 28th!!! When I reached out to them about it, they claimed that they didn't have an order for me and I must have got them confused with another company.....seriously??? I've got emails from them and my bank statement has their name as the business that took my money!! They are not business savvy!!!”
“If I could give less than one star, that is what I would do. Ordered an expensive robotic cleaner from them over a year ago. It needs some rubber parts that have gone bad. Cannot order parts. They just want you to buy a new one.”
“My original filter went out last summer of 17 years. I bought the Doheny filter last summer and the seam burst. I called and asked for a replacement and the service rep said it had just went out of warranty. Such poor quality and very frustrating spending hundreds of dollars on a filter that busted after a year with no help.”
“We have had the pump in use for 2 weeks. It stopped and will not even come back on. Because we bought it at end-of season last year, it is no longer under warranty. We got it out of box and installed it 2 weeks ago, it will be in trash truck tomm morning. We may as well have just put the money in the trash!”
“Absolutely awful service. Terrible. They sent me an email saying that my order was delayed and that if I needed to cancel it I should email customer service. Which I did. A week later, they shipped it anyway! And refused to refund me money saying "Sorry, we shipped it already". I actually had the email still and sent them the original email I used to cancel and they still did not care. They are definitely not the :family" oriented service they say they are. Stick with another delivery service that is more reliable and respects their customers.”
“2 pumps . Both go bad. 1st one I lucked up & covered under warranty. Didn't last 3 months. This one used 8 months over 2 summers. Went out month 13. They could care less... Spend a little more.. Get a better pump & customer service..”
“I bought a pool filtration system for my inground pool. NOWHERE did it say this was for above ground pools only! Because I hooked it up and tried to run it and found out it wouldn't work they told me it was used and they wouldn't do anything about it, that I was stuck with it.”
“Frustrating to deal with. They do not honor their warranties. They also have a hard time understanding and speaking English. Will never order from them again.”
“I have ordered here for years. But just had the worst experience. On there website said order now get in 2 days By fedex. Placed my order. 4 days later a uhaul truck pulls up with a box. To find out its was my order. Opened the box to see half my order missing. After calling being on hold 3 times 15 min later they tell me its a mistake on there end. Will need to reorder. But it will be 3 days to deliver not 2. So my 2 day order will be 8 days now with no mail on Sunday. Mind you bin a customer for 20 plus years. Just awful”
“I ordered an A-frame ladder for an above ground pool from Doheney's through Amazon. It arrived missing all of the hardware, 2 other parts and instructions also missing. I have made several attempts to return the item, but Doheney's will not respond. I wish that I would have read the reviews first. There are numerous similar reviews. Amazon should drop this seller. Very dishonest seller.”
“Horrible customer service. I ordered a pool vacuum from them on Amazon and they sent me one that's $150 cheaper and won't refund the difference. Bad business owners and Horrible customer service”
“Poor customer service. Placed order. Received email item still in cart. Called them said no record of order. To place again. Charged twice. Received 2. They want to charge 25 dollars to ship one back. Wtf?”
“Equipment Malfunction within 6 months. I had three different motors, they leaked at the exact same place. I think the motors may not be new products. Possibly rebuilt”
“I ordered a replacement salt cell and some opening chemicals and test strips for $1000 with next day shipping promoted, which is why I ordered from here. The next day shipping was a lie. The only thing being delivered today is test strips. What a joke. The website says next day. I would have went somewhere else...probably Leslie's”
“Bought a pool cover last fall. One winter. The cover leaks and has what I’d call tearing within the fabric itself. Called them to hear that it basically isn’t covered under the warranty. Had this pool 30+ years. All other covers lasted 5-6 years. Never buying from them again.”
