“I have ordered here for years. But just had the worst experience. On there website said order now get in 2 days By fedex. Placed my order. 4 days later a uhaul truck pulls up with a box. To find out its was my order. Opened the box to see half my order missing. After calling being on hold 3 times 15 min later they tell me its a mistake on there end. Will need to reorder. But it will be 3 days to deliver not 2. So my 2 day order will be 8 days now with no mail on Sunday. Mind you bin a customer for 20 plus years. Just awful”
“I ordered an A-frame ladder for an above ground pool from Doheney's through Amazon. It arrived missing all of the hardware, 2 other parts and instructions also missing. I have made several attempts to return the item, but Doheney's will not respond. I wish that I would have read the reviews first. There are numerous similar reviews. Amazon should drop this seller. Very dishonest seller.”
“Horrible customer service. I ordered a pool vacuum from them on Amazon and they sent me one that's $150 cheaper and won't refund the difference. Bad business owners and Horrible customer service”
“Poor customer service. Placed order. Received email item still in cart. Called them said no record of order. To place again. Charged twice. Received 2. They want to charge 25 dollars to ship one back. Wtf?”
“Equipment Malfunction within 6 months. I had three different motors, they leaked at the exact same place. I think the motors may not be new products. Possibly rebuilt”
“I ordered a replacement salt cell and some opening chemicals and test strips for $1000 with next day shipping promoted, which is why I ordered from here. The next day shipping was a lie. The only thing being delivered today is test strips. What a joke. The website says next day. I would have went somewhere else...probably Leslie's”
“Bought a pool cover last fall. One winter. The cover leaks and has what I’d call tearing within the fabric itself. Called them to hear that it basically isn’t covered under the warranty. Had this pool 30+ years. All other covers lasted 5-6 years. Never buying from them again.”
“I was sent a dented pool pump.They sent me a new one immediately.The new pump was defective.They sent me a new one immediately.The new one works as it should.The efficiency and expeditiousness at which these issues were addressed was refreshingly unexpected,especially Tiara in your claims department.She is an excellent representative for your company.You stand behind your products 100%,and that is not so common today.I’ve been a customer for over 20 years and will continue to be for the foreseeable future.”
“Insanely fast shipping. Friday I ordered online at noon. it was out with the shipper at 3pm and in my hands just after noon today. not bad for half way across the country. i needed a cover lifter and it was one of the cheapest prices too! highly recommend!”
“This is the complaint I sent to Doheny's:
So, this cover was bought last August and put into service immediately. It was pulled off, rolled up and put into my storage shed for the Winter about mid-September. It was pulled out and put on the pool at the beginning of May 2024. It started bleeding plastic pieces from the bubbles in July. Later in August, when I was pulling the cover off to swim, it ripped. It didn't catch on anything. It just ripped from my pulling. It always goes back on the pool after the swim. These problems shouldn't be manifesting on a cover that has only about 4 months of total usage. My last two covers, which I purchased from Doheny's, both lasted 3 seasons. I didn't save my receipts from them so I couldn't make claims. This last time I did. I am very disappointed this time around. The cover did a fine job heating up the water. It just fell apart. You state the warranty doesn't cover the bubble damage due to an unbalanced pool.
Really? And how long would it need to
be unbalanced for it to eat away the plastic? One day, a week, a month, the whole season? An unbalanced pool would be an uncomfortable pool to swim in. My pH is always where it should be. I assure you my grandkids and my wife would surely complain about the water quality. I run a simple ionizer, which I've used for about 9 seasons. This allows me to use LESS chlorine. So, that can't be it. I also use Easy Care Pooltec algaecide. There is nothing in it's information sheets that says it will harm plastic. That's all the chemicals I use. No need to use pH adjusters because it's never out of whack. I really don't think ANY cover will make it to it's warranted life expectancy. But, it surely should last more than 4 months. I expect a fairly decent credit towards another cover. After a month, no reply. DONT DO BUSINESS WITH DOHENY'S!”
“Terrible warranty coverage on winter cover. Bought mesh winter cover that lasted one season. Clearly ripped in several places around hemmed grommet band. Doheny denied claim citing abrasions were the cause. I have bought quite a few things from Doheny in the past, including covers, but will never buy from them again.”
“I recently purchased 50lbs of chlorine tabs from Doheny's and after using just over 1/4 of the bucket of tabs we found that all the remaining tabs were broken and or crushed. I contacted Doheny's and sent pictures of the damaged product. I would not credit or refund for the amount of the damaged product. They would only offer 10% credit back. The 10% does not cover the amount of damaged product at all. Very disappointed and I will not be ordering from Doheny's in the future.”
“I wish I would have checked the reviews before I ordered from Dohenys. Never again and I would not suggest anyone else order from this company. I purchased the wrong part for my pool and when I called to do a return they said since the order was under 40 dollars they would not accept a return. I called them within a week of receiving the item. Very poor customer service and will never order from them again!!! Need to be more upfront when ordering a part that it can’t be retuned! Never order from this company. This is why they have one out of 5 stars!!!”
“I ordered a robot cleaner from Doheny. It's a private-label item with the Doheny name on it. Within less than 60 days, it stopped working. It simply won't start. I called customer service. They were zero help. "You must call the manufacturer to claim a warranty issue." My advice is to skip Doheny and use your local provider. You might pay a few bucks more, but at least you will be treated well, and they will help resolve any issues instead of passing the buck. One of the worst experiences ever.”
“Purchased ultimate pool cover for 15 by 26 pool in 2016 and it was a perfect fit. After 9 years decided to purchase a new one. Same 15 by 26, same manufacturer but new one is a full 1 foot less width. Length is same, so cover does not fit properly over sides. Original was 19 ft wide new one is 18 ft. Customer service said description is listed online, my mistake for not checking but was ordering same cover, same sku. Was told can’t return. Will NEVER buy from this co again.”
“Ordered a test kit. I was sent an email with a ship date. Then another email with a revised ship date (due to backorder). Then I never received another email or call. I called twice to inquire and the first time they told me it would ship the next day. A week later I called and they said it "might" ship but they have no way of knowing. I asked them to cancel the order and they told me they have to send that request to another department??? What kind of Customer Service can't cancel an order? Total sham of an organization.”
“I purchased a Doheny's Inground Pool Pump, 115/230V, 1.5 HP (1.35 THP) on October 12 2023. Yesterday the pump stopped working. I called my pool guy and he came out and said motor stopped working. I caled Doheny customer service this morning about their 1 Year Warranty and was told I had to pay for packaging, drop off at UPS or FEDez, and wait till they received nd then they would give me 40% of the purchase price of $249 or$91. The cost to ship was $64+. i would get about $30 back as a credit for new equipment. My last inground pool pump lsted almost 6 years. Theirs last 9 MONTHS. i WILL NEVER EVER BY ANOTHER PRODUCT FROM THEM. SUGGEST YOU DONT EITHER!”
“Simple question about regulating chlorination flow....all the tech support could say was the 2459 can be shut off with the dial. He further stated that the inline version cannot be shut off. He stated that the flow thru the chlorinator is regulated by a valve in the line. He could not articulate that the water flow thru the unit is controlled or if water flow into the tablet reservoir was controlled by the valve. DO NOT COUNT ON DOHENY'S TECH SUPPORT TO KNOW ANYTHING MORE THAN WHAT IS PRINTED. THAT WOYULD MEAN THEY WOULD HAVE TO DO SOME WORK TO FIND OUT. LAZY CUSTOMER SERVICE!!!! FIND ANOTHER COMPANY THAT HAS TRUE TECH SUPPORT.”
