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Dunelm Reviews

2.3 Rating 1,035 Reviews

31 %

of reviewers recommend Dunelm

Company Reviews

2.3

Based on 1,035 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Dunelm 3 star review on 13th December 2023

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19

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A chap called Ade served me on Friday in Dunelm in wolstanston Stoke. I have never had service like it. What a charming man he was incredible helpful, even escorted me down in the lift when I said I didn’t like them. Thanks Ade I definitely asked the right person that day.”

Posted 2 years ago

“Bought new bedding. Dorma. Wonderful quality. Very pleased. Double checked everything was correct size before opening as sticker on seal clearly states if opened no refund or exchange. Fair enough, I wouldn’t want to buy bedding I thought was new that has been on someone else’s bed! It is a fair and reasonable policy. Our new quilts and covers from Dorma Dunelm have actually given us consistent “ sleep,like a log/baby” nights. You can’t put a price on a good nights kip, thanks, Dunelm.”

Posted 2 years ago

“Ordered Milas lighting, 6 items, arrived as scheduled, very well packed, easy to assemble, the industrial look is better than expected, very pleased with purchase online. Also purchased in my local Boston store, lovely store, fab stock, staff always seem happy to be working there, free parking and a fab little cafe. Delighted to be a Dunelm customer.”

Posted 2 years ago

“Mansfield branch Dunelm very helpful staff that go above & beyond to help you can’t praise them enough , my last visit Zachary & Ann Marie went the extra mile to help .”

Posted 2 years ago

“Very stylish. I am delighted with this purchase.”

Posted 2 years ago

“I HAVE JUST BOUGHT A DUVET SET FROM DUNHELM AND I AM THRILLED TO BITS WITH IT. VIBRANT COLOURS AND PATTERN, JUST WHAT I WANTED.”

Posted 2 years ago

“We visited the Inverness store today and were helped with our order of bedding by a sales assistant. We have visited this store several times over the years and have always been impressed with the support provided by staff; and also with the quality of the goods on offer. On this occasion the assistant who served us Ami was extremely helpful. She was knowledgeable, polite and provided first class customer service. Ami is a pleasant young lady who is obviously committed to her work and to customer satisfaction. She is a credit to her profession in general and an asset to Dunelm Mill in particular. Grateful thanks to her for help and advice provided.”

Posted 2 years ago

“Dunelm have been excellent I ordered furniture the staff have been amazing in helping me resolve any problems and the delivery teams first class thank you all brilliant!!!”

Posted 2 years ago

“ordered a mattress topper from Black fRiday deals.had to wait for a week for delivery as out of stock instore locally but its made our bed amazingly comfortable”

Posted 2 years ago

“Ordered lots of items today for click and collect ,Hamu from altrincham store was very helpful lovely customer service thank you hamu”

Posted 2 years ago

“I recently ordered some curtains at the York store - Emilie Rodgers sorted me out a treat! She was so helpful and efficient - thank you.”

Posted 2 years ago

“Nottingham store: Male named Richard, was extremely helpful and polite. I wanted to complete an order online but when I got to the checkout I wasn't able to use my gift card. I went into the store and Richard helped me find everything that I wanted, he walked around the store with me to show me where the items were! I had completed my shop within 10 minutes as he helped me find the items and new exactly where they were! Lovely guy, I hope he gets praised for this!! :)”

Posted 2 years ago

“Fantastic service at the Ashton store”

Posted 2 years ago

“Anna on curtains at the Chichester branch was amazing. So helpful and knowledgeable. She have us just the right amount of choices and we left very happy. Thanks again Anna.”

Posted 2 years ago

“Sasha at dunelm Birmingham is fab. Knows her products. Pleasant and very helpful. Other shop workers need a bit of training”

Posted 2 years ago

“The Dunelm made to measure curtain team have excellent customer service skills. We are also very happy with the product and fitting teams. Nothing was too much trouble. They provided the curtains within the promised timescales and appointments were kept to. The price is not cheap but the service is exceptional.”

Posted 2 years ago

“Stuart Reid the curtain fitter from the Ipswich branch was excellent in everyway. The work was excellent , his manner was perfect and he was knowledgeable too. Many many thanks”

Posted 2 years ago

“Just had my 2 large sofas delivered - fabulous quality, great value for money and super quick delivery. The delivery drivers Chris and Dave rang to give me an hours notice, and left the sofas in position as requested.”

Posted 2 years ago

“Just purchased carpet and arm chairs from Dunhelm in Barnsley very pleased with high quality of both purchases. Also very pleased with Nicky who was a big help and also carried our carpet out to the car, well done Nicky wish all shop assistants were as helpful. Will use Dunhelm again.Two”

Posted 2 years ago

“Just finished decorating my kitchen with Dunelm Sugar Rose eggshell paint - so pleased with the results - nice thick easy to apply paint - colour brilliant - thanks Dunelm”

Posted 2 years ago

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Dunelm is rated 2.3 based on 1,035 reviews